ComplaintsforPeak Property Group, LLC

• Initial Complaint

  05/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've been having water damage and I've called and called and put in maintenance services but no one has fixed the ceiling damage which has gotten bigger! I have pictures of the damaged

  

  Business response

  05/27/2022

  Thank you got contacting us regarding the leak in your apartment. We apologize you are experiencing this issue. Our maintenance team has been out several times over the past week to work on resolving this issue, and should be fully resolved shortly. Please feel free to contact us with any specific questions about this issue and will be glad to further discuss.

  Customer response

  05/29/2022

  Maintenance did stop the leak and said they would be back to fix the hole in my ceiling but now it's been 2 weeks and still isn't fixedI accept the business's response to resolve this complaint.

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve had an issue with gnats in my unit for nearly 6 months, and Peak has yet to make any effort to resolve the issue. On top of numerous other issues (including ongoing issues with the fridge, AC/heat, dishwasher, and poorly installed closet fixtures), the issue with pests has become overwhelming. I live in the unit with my 6yo son, and I’m genuinely concerned and his health and well-being in this unit. Despite at least 7 phone calls and multiple emails asking for help, I still have not received any help. I have videos and photos documenting the ongoing infestation, shared these with Peak Property, and still have received no help. My lease is up in 2 months, and I am itching to get out of this unit as soon as possible.

  

  Business response

  04/26/2022

  Hi ***** - Thank you for reaching out to provide feedback regarding your recent maintenance experience. Our maintenance technicians have already repaired your dishwasher and mailbox. They did note the gnats as well while servicing your apartment. The gnats are being caused by food, trash, and other items in your apartment. As previously noted, please clean up these items and we can explore further treatment as needed. But eliminating the source is the first step. Please let us know if there are any other issues we can help resolve. Thank you.

  

  Business response

  07/06/2022

  Thank you for reaching out, we are sorry to hear that we have not met your expectations regarding your most recent work order. We previously inspected your apartment for gnats and determined it was caused by dirty dishes/food/garbage in your apartment. We advised that these areas needed cleaned, and then we treated several times thereafter. However the treatments would only be effective if you continued to keep these areas clean. Should you need any further assistance or have any additional questions, please don’t hesitate to let us know.

  Customer response

  07/07/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17100811
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** *******

• Initial Complaint

  03/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The rent is being raised as a 3 bedroom when they are unlawfully listing and attempting to lease a 2 bedroom with an unfinished basement as a 3 bedroom when it legally cannot be considered a room as per the city of Cincinnati laws. Not to mention the mold, plumbing issues, serious leaks and structural issues .

  

  Business response

  03/10/2022

  Thank you for reaching out about your property. We apologize if you are disappointed with the proposed rent increase for the upcoming lease term. We value your residency, but also understand if this does not work for you. We are not aware of any issues at the property relating to mold, plumbing issues, leaks, or structural issues after inspecting the property. Please let our management team know of any further concerns and we would be happy to address.

• Initial Complaint

  01/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 17th I was attempting to do my laundry and the washing machine died. I contacted Peak to file a maintenance request and there was no response for 2 weeks. When they did respond they attempted to fix it but was not successful. They came back a second time and said they will not be able to fix it and said they were going to place a washer and dryer in each unit. They have not done this and can not do this because there is no plumbing that could support the install. We have now been without washer and dryer for six weeks.

  

  Business response

  01/26/2022

  We apologize for the delay in service to your washer dryer. We will immediately escalate this issue to our service department to make sure this is resolved as quickly as possible. Please reach back out to our office if you do not get an update with an installation date by the end of this week. Thank you again for your patience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩