Business ProfileforSpitzer Ford
Current Alerts For This Business
A file review was performed due to the number of complaints we have received for this business. For the three-year reporting period, Spitzer Ford has received 14 complaints. 11 of the 14 complaints occurred within the last 12 months constituting a 79% increase.
Out of the 14 complaints, nine have been closed as “No Response”. This means Spitzer Ford has failed to respond to BBB or address the consumer’s concerns.
Consumers Allege
1 – Additional damages following repair services
2 – Incorrect Diagnosis of problems/ inferior workmanship/ withholding information
3 – Delay in completion of repairs/ repeat visits
BBB strongly suggests that Spitzer Ford submits a response to the 9 complaints that have been closed as “No Response.” Spitzer Ford should consider reviewing your internal policies and procedures due to the significant increase in BBB complaints.
Spitzer Ford may benefit by:
1 - Having better communication with consumers; dedicating assistance to consumer concerns providing an accurate turn-around time for repairs and paperwork
2 - Notifying consumers when there is an issue with a diagnosis
3 - Notifying consumers when there is an issue with repairs and/or receiving parts
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3737 State Rd., Cuyahoga Falls, OH 44223-2680
- BBB File Opened:
- 9/27/2004
- Years in Business:
- 51
- Business Started:
- 1/1/1973
- Business Started Locally:
- 1/1/1973
- Alternate Business Name
- Al Spitzer Ford Inc.
- Spitzer Ford Cuyahoga Falls
- Additional Contact Information
Fax Numbers
- (330) 929-4634Primary Fax
Phone Numbers
- (330) 468-0126Other Phone
- (800) 754-1904Other Phone
Website Addresses
- (330) 929-4634
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Todd B
1 star09/13/2024
Spitzer Ford Response
09/16/2024
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