Business ProfileforAES Ohio

AES Ohio(when they were DP&L) installed a night guard light on my property. They came and put the telephone pole up with the light on it, in Nov. 2017. The charge was 7$ or 7.95$. It showed up on my bill that way. I do not keep utility bills past one month, after the previous bill has reconciled. I just pay what they ask. About Sept 12, 2024 the light went out. I had Covid, so I didn't notice it right away. When I did, in like a week, I called AES outage. They said I did not have one. I told them there is a whole telephone pole they put up in 2017 on my propery! They can find no record if it. I told them to cone out and i spect the light to get information from it. They will not do this. At some point, as I keep calling, she said since they cannot find record of me paying, they will charge me for 9 months. I told her that is fine, even though it is not my fault they stopped charging me. They have done nothing. I am 76 years old. I had a stalker and there was drug activity in 2017, which is why I got the light. It is very dark out back as it is an alley and no street lights. Each tine I call I have to go through all this over and over. I have been patient and kind, but it is getting me nowhere and frankly, I am getting tired of them not caring in the least.