Business ProfileforStanley Steemer International, Inc. & Corporately Owned Branch Locations

In July of 2024, I called Stanley Steemer's customer ********************** phone number with some questions and comments, ultimately wanting to schedule an appointment to clean the carpet in my small bedroom. I also inquired as to because the carpeted room is so small and moving furniture was not an option, would it be possible to have comparable sized area rugs cleaned as well in lieu of a normal sized room. I mentioned that there is a concrete slab under the carpeting in this old building and asked the employees to be careful as concrete holds moisture. They were in the room way too long and also, they now have made up yet another story stating that they told me that they advise a moisture expert to extract before they clean (which they never told me).When they did come out, the employees seemed to have missed a step in the cleaning process, whereas, and I even mentioned it while they were here, water was seeping out of the room as they left the room (cleaning but extracting excess water was to be done). I did mention the reason they were there was because there was a minor HVAC leak which building Maintenance took care of right away. They also cleaned some small area rugs when I mentioned that customer ********************** told me they would. Now I see that the rugs are discolored as well.Correspondence back and forth with various managers overs months proved unsuccessful, as they argued, blamed me and were overall more than unprofessional. This is not what I thought Stanley Steemer was about. The carpet was soaked for days and mold can develop in less than twenty four hours. Yes, they had a vendor come out and assess but that is not all that is ********* a consumer, I am very dissatisfied and it is my right to be refunded for many reasons. Getting that small area of bedroom carpeting recleaned is not what it needs, as more liquid soaked into that carpet is hard on it. It is only four years old but I am still concerned. This is a deceptive business.