ComplaintsforAmerassist A/R Solutions, Inc.
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Complaint Details
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Initial Complaint
03/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ***** ****** **** *** and I do not have a contract with Amerassist AR Solutions. They did not provide me the original application like I asked.Business response
05/28/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ***** ************. Amerassist's records show that Mr. ******* entered into a contract with ***** ****** **** on12/8/18. This unpaid debt was referred by the Creditor to Amerassist for collection on 9/15/20. Amerassist sent a series of letters and made numerous phone calls to Mr. ****** but was unable to reach him. Mr. ****** sent Amerassist a letter requesting evidence of the debt. That evidence was mailed to Mr.****** on 2/27/23 .At the request of the Creditor, Amerassist has closed its file on this account.
****** ** ********Initial Complaint
03/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus. This is not mine, please investigate and remove in my credit report.Business response
05/28/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******** *******. Amerassist's records show that Ms ***** entered into a contract with ***** ****** **** on10/17/19 This unpaid debt was referred by the Creditor to Amerassist for collection on 7/1/20. Amerassist sent a series of letters and made numerous phone calls to Ms ******* but was unable to reach her.
Mr. ******* sent Amerassist a letter requesting evidence of the debt on 4 separate occasions. That evidence was mailed to Ms *******.At the request of the Creditor, Amerassist has closed its file on this account on 3/1/23 and submitted a deletion of the trade line.
****** ** ********Initial Complaint
03/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with *************** *** and do not have a contract with AMERASSIST AR SOLUTIONS. They do not provide me with the original application like I asked.Business response
06/19/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by *** ****** Amerassist's records show that Ms ****** entered into a contract with ***** ****** **** on5/22/19. This unpaid debt was referred by the Creditor to Amerassist for collection on 12/18/19. Amerassist sent a series of letters and text messages and made numerous phone calls to Ms ****** but was unable to reach her.
Ms ****** sent Amerassist a letter requesting evidence of the debt. That evidence was mailed to Ms ****** on 3/23/23.Amerassist has marked its files to indicate that Ms ****** disputes the debt.
****** ** ********Initial Complaint
02/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid this "debt collector" in full via text message on 1/25/2023 and it has not been removed from my credit as of 2/18/2023Business response
03/09/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******* *******. Amerassist's records indicate that Mr.*******'s dentist referred this unpaid debt to Amerassist for collection.
Amerassist sent a series of letters and emails and made numerous telephone calls to Mr ******* regarding this debt resulting in a settlement of this debt on 2/20/23 and was duly reported to the credit bureau as settled and closed.****** ** ********
Initial Complaint
02/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently checked my credit report and noticed some inaccuracies. I am not liable for the ***** ****** ****** and have never had a contract with Amerassist AR Solutions. They also have not provided me with any original information such as applications, contracts, etc. as I have asked.Business response
05/29/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ***** ******.
Amerassist received this unpaid debt for collection on 6/3/21. Amerassist sent a series of letters, emails and text messages and made numerous telephone calls to Mr. ****** but has been unable to reach him.Mr. ****** requested a copy of his contract with the Creditor and Amerassist has requested that evidence but has not yet received anything from the Creditor, The evidence will be mailed to Mr. ****** when it is received. Amerassis has notified the credit bureaus that this debt is disputed.
****** ** *********
Initial Complaint
01/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with AMERASSIST AR SOLUTIONS/115262 and do not have a contract with AMERASSIST AR SOLUTIONS. They did not provide me with the original application like I requested. Correction to credit report. I demand this account be deleted from my credit report.Business response
03/10/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******* *****. Amerassist's records indicate that Mr.***** signed a contract with Smile Direct Club ("***") on 6/3/21 for dental appliances. On 8/12/22, *** referred this unpaid debt to Amerassist for collection.
Amerassist sent a series of letters and emails and made numerous telephone calls to Mr *****'s telephone number but was unable to resolve this debt.
On 12/12/22, a copy of the *** contract was mailed to Mr.***** at his request. Amerassist has marked its records to reflect Mr. *****'s dispute and has ceased collection activities.****** ** ********
Initial Complaint
01/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C Account # ******Business response
03/09/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ** ****** Amerassist's records indicate that Ms ***** signed a contract with ***** ****** **** ("***") on 1/28/20for dental appliances. On 8/11/20, *** referred this unpaid debt to Amerassist for collection.
Amerassist sent a series of letters and emails and made numerous telephone calls to Ms ****** telephone number regarding this debt.
On5/11/22, a copy of the *** contract was mailed to Ms *****. On 2/10/23, this account was placed on a collection hold at the request of ***. Ms ***** is mistaken in her interpretation of the FDCPA. Amerassist at all times acted properly in accordance with applicable state and federal laws, rules and regulations in this matter.****** ** ********
Initial Complaint
01/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dental office unjustly sent my account to a debt collector, amount send to collections was different then any statement I received, account balance was paid, debt collector sent statement that was received after account with dental office was already brought to $0. I have tried to get ahold of this debt collector with no success, the phone number on the statement doesn’t work. Another phone number found in their website also doesn’t work. I have been unsuccessful in all attempts to contact this company.Business response
03/09/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by M. **********. Amerassist's records indicate that Ms ********** signed a contract with a dentist for dental services on 10/29/22. On 1/11/23, the dentist referred this unpaid debt to Amerassist for collection. On 1/24/23 the account was closed and collection activities ceased at the request of the Creditor.
****** ** ********Initial Complaint
01/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
For starters, as a consumer I never received a verification letter, verifying the debt and instead started to receive random phone calls with the caller ID listed as "celebrity". After speaking with multiple agents, I was able to obtain an email address (i.e. **************************) to start the dispute process.
I submitted my first initial dispute, and in turn received felonious financial ledger records, provided by the dental office (i.e. *********** ****** *****) as an attempt to verify the debt. The amount of the debt reported from the dental office was almost $300 more than what I actually owed. *********** ****** ***** is an office that is adamant on inflating charges, committing healthcare fraud by double billing, and refusing to provide patients with accurate/and correct billing information; when requested.
After initiating the first dispute, I received the results in the mail. AmeriAssist provided a 1 sentence response to justify the dispute results.
I initiated a secondary dispute via email and did not receive acknowledgement of my dispute being submitted. Instead, I was contacted by a different agent (i.e. agent# 3) who knew nothing about my case and requested that I forward the secondary dispute email to the same email address again.
As of 12/29/2022, I paid the dental office $332.10 based on the financial investigation results from Delta Dental; which took precedence.
However, as of 12/29/2022, AmeriAssist still hadn't acknowledged my second dispute and instead sent out another letter (i.e. 3rd communication within a 30 day period) threatening to send my account to an attorney.
AmeriAssist has violated the Consumer Financial Protection Bureau Debt Collection Rule for Small Entities (i.e. debt verification, account legitimacy, and having business licensure to collect debt in VA).
To make matters worse, their phone number (i.e. ###-###-####) doesn't work consistently so the consumer has no way to get in contact with them.
Business response
03/09/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ** ******. Amerassist's records indicate that this debt was referred to Amerassist for collection by Springfield dental on 10/29/22, As a result of a dispute from the debtor, Amerassist closed this account and ceased collection activities on 1/11/23.
****** ** ********
Customer response
03/09/2023
I accept the business's response to resolve this complaint.
Regards,
****** ******Initial Complaint
12/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was contacted via text message by AMERASSIST about a debt. I reached out to settle the debt, the same day. I was given pushback about honoring the 60% discount and the representative, ‘****’ stated that if I paid $250 more that she would be able to remove it from my credit report completely. I declined because that’s not what I received via text message. She then told me the best she could do was note the account “Settled” and I’d have to wait 30-45 days to contact the credit bureaus about removing it. ******* - ****, took the payment from my debit card and told me that she couldn’t provide a confirmation number and to call back within an hour where she’d have it available. I requested a letterhead and was met with an abrupt, “We don’t provide notice in writing.” I called an hour later and the line went to voicemail. Today I received another message about my debt that should’ve been closed by now, prompting me to reconnect AmerAssist to find out why they account was still open. I spoke with another woman who stated she didn’t know why the account was closed and didn’t understand why I had an issue with it not being closed. She stated, “What’s the difference, it’ll still be on your account anyway.” I asked her to further explain what she meant, instead she transferred me to ******* who was originally supposed to close the account back in October. ******* told me that she forgot to submit the paperwork to her supervisor and that it was going to be another 30-45 days before the account would be closed. Which I find inconveniencing. I once again requested a confirmation number and she said it’s against policy to provide it right now. I requested a letterhead and she disconnected the call.Business response
06/19/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******* *******.
Amerassist's records indicate that this debt was settled in full by *******. Newsome. Amerassist has requested that this trade line be deleted from ******* *******'s credit bureau file.
****** ** ********
Customer response
06/21/2023
I accept the business's response to resolve this complaint.
Regards,
******* *******
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Customer Complaints Summary
72 total complaints in the last 3 years.
8 complaints closed in the last 12 months.