ComplaintsforTaylor Hyundai Findlay

• Initial Complaint

  07/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On may 29,2024 I traded in my car and bought a new one from **** at Taylor Hyundai of Findlay. They have yet to pay of my trade in which is negatively impacting my credit. They also have sent no title for my current car I bought. I can not put it in my name to register it without the title. I have tried many many times and left messages with no return calls back. I need this fixed immediately.

  

  Business response

  07/23/2024

  [BBB Transcription Via Attachment]

  Thank you very much for bringing the concerns of valued customer **** **** to our attention. We have now the had the opportunity to hear back from individuals familiar with this transaction. General Manager ***** ****** advises of the following facts. 
  The customers trade in vehicle loan has been completely paid off. The customer has also received title to their purchased vehicle as of July 8th, 2024. Title was provided to the customer in 
  person. 
  I trust that this should fully resolve any concerns raised by Mr. ****. 
  

  
  

  Customer response

  07/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  03/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  [BBB Transcription via **** AG]

  Constituent purchased a car at Taylor Hyundai on 3/11. He was told he could save $300 a month by
  getting his bank information. He stated the salesperson was very pushy about this. He was not told there
  was a processing fee for this program. The processing fee is $399. He tried to contact the dealership,
  but they would not assist him. He was told to go to the program to cancel, but he can't get in touch with
  them

  

  Business response

  04/02/2024

  [BBB Transcription via Attachment]

  Dear ********************: 
  Thank you for bringing the concerns of our customer to our attention. I have now had the opportunity to have the mattered reviewed by individuals familiar with this transaction. 
  Per our standard privacy practice policy, we advise we cannot provide any personal customer information to a third-party even if it is a third-party claiming to assist the customer. 
  However, I can share the following information which has been provided to me by Sales Manager, ******************. If a customer enrolled with a company by the name of AutoPay, this is a third-party entity. Manager ****** advises that AutoPay is a service that assists consumers by being able to make biweekly payments on their behalf in order to minimize interest expedite paying off loans. **************** further states that a customer can cancel this service at any time. The customer would need to contact AutoPay directly to terminate their service. 
  Finally, **************** states that if a customer enrolls in AutoPay, they are provided with an information disclosure packet to take home. This packet includes disclosure of any fees and payment schedule. 
  I hope the above helps to address any concerns. 
  Very truly yours, 
  TAYLOR AUTOMOTIVE GROUP 
  

  
  

• Initial Complaint

  02/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  [BBB Transcription via **** AG]

  Contract and signing date are nearly a year apart on 3rd party loan mobile app. Coerced my partner to
  buy the vehicle by "covering" insurance cost. Wouldn't allow a test drive without coverage in my partners
  name. Vehicle was not looked over by mechanic nor detailed prior to purchase.
  
  

  

  Business response

  04/02/2024

  [BBB Transcription via Attachment]

  Thank you for bringing the concerns of our customer to our attention. I have now had the opportunity to have the mattered reviewed by individuals familiar with this transaction.
  I am advised by General Sales Manager, *********************, of the following information. Manager ****** does not recall the dealership receiving any complaints regarding the purchase of the 2015 Chrysler 300 from the customer since the date of sale. Similarly, ********************* advises that he did not see that any complaints about the vehicle were filed with the Taylor Hyundai of Findlay ******************.
  The reference to a third-party loan mobile app is not something that **************** believes relates to this transaction and he has no information on such a matter. Also, he is not sure what the reference is to the dealership covering insurance costs, as the dealership does not pay for customers automotive insurance as part of any transaction.
  There is a note in the deal that the customer was to bring the vehicle back for a complimentary detail. If this has not yet been done the customer should contact the dealership to perform this free service. Also, if the customers have any issues with the vehicle, they should contact the ****************** to have it examined.
  I hope the above helps to satisfactorily address the customer's concerns.
  Very truly yours,
   
   
  

  
  

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was taken into this dealership on August 21st, 2023 with an unknown issue. The car was diagnosed by one of their top techs in partnership with the Hyundai Tech Line. The car was found to have a possible near miss lightning strike but it wasn’t definitive. I made a claim through progressive auto insurance and it was denied due to them not finding lightning damage or having lightning in the area on the day of loss. So I asked the dealership how much it would be to fix out right and I was told it would cost $8000 to fix, that they would guarantee the parts they fixed for 12 months and that I would receive a rental during the 3 week repair period. I was then informed I had an extended warranty on the car through fidelity around October 18th by the credit union the loan is through. So I gave that extended warranty to the dealership to use for the repairs. I was told on October 20th that a representative from fidelity was coming out to check on the car. The representative was at the dealership on the 22nd of October and determined that they need further diagnostic to determine coverage. The dealership then told me that they would spend the following days working on getting all that paper work together to send over to fidelity. That was on October 24th. Since then I’ve called just about everyday asking about the update on this situation and have been told each time that there is nothing new and they haven’t done anything. This went on for 3 weeks leading to today. I called back today to the dealership and was informed that the they still have done nothing with fidelity and basically said he doesn’t plan on doing anything, as well as that there’s no way for them to know how much the repair would cost, no way to gaurentee the parts and basically that they weren’t willing to fix it. I reached out to my credit union and they told me to contact you guys.

  

  Business response

  12/08/2023

  [BBB Transcription via Attachment]

  Thank you for bringing the concerns of valued customer Mr. ***** ***** to our attention. I have now had the opportunity to receive a response from individuals familiar with this transaction and have been advised of the following. 
  A Service Technician has diagnosed the vehicle to address the listed concerns. This inspection revealed that the vehicle needed an ICU Box / Fuse Box and an Instrument Cluster. It may need more, but cannot diagnose any further without replacing these components first. 
  During the process of diagnosis, the Taylor technician had contacted Hyundai Technical Assistance and it is believed that the vehicle was subjected to a near miss lightning strike. The customer has Progressive Car insurance and adjusters from that company have been to our dealership on three separate occasions trying to determine a root cause of failure. No root cause was found and the Progressive claim was denied. 
  The customer also has a Fidelity extended warranty contract. Our Service Manager, ***** ****, has been in touch with Fidelity / JM&A numerous times in an effort to get the customer's concerns covered. ****** from JM&A approved enough of the repairs to determine if any 
  further components are damaged. The customer has been made aware of the progress we have made and understands that the needed parts will not arrive for approximately one week. 
  I hope that this information helps to fully answer Mr. *****'s concerns. 
  

  
  

• Initial Complaint

  07/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a new 2023 car from here. The next day after I purchased I noticed the front fender was hanging. Upon further inspection I noticed that it was zip tied and taped together by the dealership. Took it in, said I hit something to knock the zip ties lose but they will fix it just waiting on last part. This was a month now. Now they won't return any phone calls

  

  Business response

  08/01/2023

  [BBB Transcription via Attachment]

  Thank you for forwarding the concerns of our valued customer Mr. ***** ***** to our attention. I have now had the opportunity to receive a response from the individuals to whom this complaint was forwarded. I am advised by Service Manager, **** ****, and he provided the following facts: 
  Service Manager **** **** personally reached out and spoke with customer ***** *****. Manager **** advised Mr. ***** that the needed part was still on order. Mr. **** further informed the customer that until the part arrives the customer could certainly pick up and still drive the vehicle. 
  Manager **** also explains the matter in detail and apologized for any issues with communication. 
  I hope this helps to resolve Mr. *****'s concerns. 
  

  
  

  Customer response

  10/25/2024

   
  Complaint: 20316508
  
  I am rejecting this response because:

  Around June 2023 during a routine oil change, Taylor Hyundai of Findlay offered me a lightly used car that had been one of their loaners previously. I agreed to buy it for about $20,033.77 and the state of the car had been grossly misrepresented to me, apparently it had been in an accident and was badly damaged and rather than repair it, they zip-tied the damaged parts back into place and sold it to me. Within only a week of purchase I had to take it back into the dealership where it waited approximately two months for repairs until they made me take it back and drive it in a damaged state until they could get a new part in months later. The car ran fine for a few months after until summer hit and I realized something else. The A/C does not work at all, and probably never did. During an intense heatwave in July I eventually couldn't take the heat anymore and took it back into the dealership to have them repair it, where it sits to this day on October 20th. It's been in the shop for over 5 months total since I purchased it last year, going on 6 months, and per their communications they still have no idea what's wrong with it. They allege that their machinery in both Findlay and ********** are broken and have been since July. I do not want this car anymore and I do not want a replacement from them. I want the payments I've made on this car to be reimbursed and my debt to be cleared so that I may buy a car from a different dealership.
  
  Sincerely,
  
  ***** *****

  

  Business response

  10/31/2024

  [BBB Transcription via *************************************************** you for forwarding the new complaint received from customer Mr. ***** ***** on October *******. I am advised of following facts: 
  The dealership has now been able to diagnose the issue. The part required is on order and will be expected in the next 2 weeks. A Service Advisor will reach out to Mr. ***** to update him on the status of his vehicle. 
  I hope this helps to resolve Mr. ******* concerns. 
  Very truly yours, 
  TAYLOR AUTOMOTIVE GROUP 
  

  
  

  

  Business response

  10/31/2024

  
  Thank you for forwarding the new complaint received from customer Mr. ***** ***** on October *******. I am advised of following facts: 
  The dealership has now been able to diagnose the issue. The part required is on order and will be expected in the next 2 weeks. A Service Advisor will reach out to Mr. ***** to update him on the status of his vehicle. 
  I hope this helps to resolve Mr. ******* concerns. 
  Very truly yours, 
  TAYLOR AUTOMOTIVE GROUP 
  

  
  

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They misdiagnosed my car to cover up major issues and tried to get me to pay a ridiculous amount of money for work that didn’t even need done.

  

  Business response

  05/30/2023

  [BBB Transcription via Attachment]

  Dear ********: 
  Thank you for bringing the concerns of our valued customer Mr. ******* ******** to our attention. I have now been advised by Taylor Hyundai of Findlay Service Manager, **** **** of the following facts. 
  "MR ******** CAME IN 3-21 FOR A FLASHING CHECK ENGINE LIGHT AND REDUCED VEH 
  POWER. TECHNICIAN DROVE AND VERIFIED CONCERN. FOUND CODES P1326, PO301, AND 
  P0300. MISFIRE AND MULTIPLE MISFIRE CODES. TECH THEN REMOVED ALL IGNITION COILS 
  AND PLUGS TO INSPECT, WHICH IS PROPER PROCEDURE. FOUND 2 IGNITION COILS ARCED OUT 
  AND 3 PLUGS FOULED AND BURNT. RECOMMENDED 2 NEW COILS AND NEW PLUGS TO 
  CORRECT ISSUE. THIS IS PRETTY CUT AND DRY. PHYSICAL EVIDENCE WAS PRESENT TO MAKE A 
  CORRECT DIAGNOSIS AND PROVIDE AN ACCURATE ESTIMATE. CUSTOMER CHOSE TO DECLINE 
  REPAIR. TECH CLEARED CODES AND ADVISED CUSTOMER LIGHT WOULD COME BACK ON AND 
  VEH WILL CONTINUE TO LOSE POWER AND MISFIRE" 
  I hope that the above helps to convey Taylor Hyundai of Findlay understanding of this situation and answer Mr. ********'s concerns. Please let me know if you have any further questions. 
  Cc: 
  ******* ** ****** 
  **** **** 
  

  
  

  Customer response

  05/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I had the plugs and wires done elsewhere because your prices are outrageous. Also the code came back anyway, putting your incompetence on full display. The Lima dealership said that if it’s a knock sensor then it’s Hyundai’s responsibility first. The Findlay “service “ department refuses to honor that. They reset my code so the open recall would expire. My complaint stands.
  Sincerely,
  
  ******* ********

  Customer response

  06/12/2023

  From: **** ******** <******************>
  Sent: Monday, June 12, 2023 8:59 AM
  To: Info <******************>
  Subject: Re: You have a New Message from BBB Serving NW Ohio & SE Michigan, Complaint #********

   

  It’s funny to me how you can say you resolved the issue when you guys ended up fixing my car correctly in the **** run. The moron behind the desk was trying to charge me for warranty work until I called corporate and got my case number. You guys did fix my car like you should have. AFTER I HAD TO JUMP THROUGH HOOPS AND BE TREATED LIKE SHIT! You tried to rip me off Mr. Taylor and I will be sure to leave negative reviews on all avenues and bad mouth your Cracker Jack “business” (racket) any chance I get!!!!!

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2016 Ram 1500 sport from this dealership on 12/3/2022. The truck has 55k miles on it. I took the truck on a test drive and it seemed to be in working condition. I signed paperwork and took the truck home with me that day. I also got the 3 year bumper to bumper service warranty, that will cover "Everything but wearable parts (tire, brakes, fluids). I drove it the next two days with no noticeable issues. 12/5/2022, 4 days after buying the truck, while driving to work the truck started to flash that the engine coolant temp was overheating. I limped the truck to work. After work I has a friend take me to the local auto parts store and purchased 2 gallons of anti-freeze. I then waited for the truck to warm up before leaving the parking lot. Once the truck was showing the heat in the temperature bracket I started my drive home. about 5 min. of driving and the same engine coolant temp overheating fault showed back up. I pulled over and shut the truck off to let it cool off while trying to limp the truck home. After 20 min of sitting on the side of the road I started the truck back up and proceeded home again. After driving another 10 min the truck threw the same warning. I pulled over and let the truck cool. After another 20 min on the side of the road I tried to start the truck, with the truck not even making a click. I tried to jump the truck for 10 minuets. At this point I realized where the leak was coming from, the bottom of the radiator. I AAA to tow the truck back to this dealership for warranty work. At the dealer ship on 12/6/2022 the service department told me the 3 year bumper to bumper warranty they sold me doesn't start until 1/3/2023. I said that is fine but I need a loaner car until they fix the truck. After a few phone calls they eventually gave me a loaner, only to be called 2 days later having them tell me they need the loaner back because they have a warranty repair. At this point I want my truck fixed and I want a loaner car until then.

  

  Business response

  02/14/2023

  [BBB Transcription via Email]

  RE: Taylor Hyundai of Findlay 
  ******** *******  *** * ********  **** *** ********* 
  Thank you for bring concerns of ******** ******* to our attention. I have now had the opportunity to hear back from the Service Manager **** **** and General Manager ***** ******. I am advised of the following facts. 
  Mr. ******* purchased a used 2016 Dodge Ram with 55,000 miles. Approximately three days after he took delivery of the vehicle it developed a radiator coolant leak. Mr. ******* did purchase an extended service plan through a third-party. Mr. ******* was provided with a service loaner vehicle while his truck was being repaired. 
  I am informed that this matter now has been fully resolved to the customers satisfaction. Mr. *******'s truck was repaired and has been returned to him and the Service Loaner has been returned to Taylor Hyundai in satisfactory condition. 
  I am pleased that this matter could be resolved. 
  Very truly yours, 
  

  
  

• Initial Complaint

  08/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company took advantage of my husband and I and refuse to even have a conversation with us. This space offered was not big enough to type my complaint so I have attached a word document. I hope something positive comes out of this.

  At the beginning of the year I decided that I wanted to trade in my vehicle so I decided to drive through the location and see what kind of inventory they had. While driving, a guy named **** ******* stopped me and we started talking. He tells me that he doesn't work for the dealership, he works for "the bank". So I start talking to him, test drove a few cars. Told him what I want to pay and what kind of vehicle I want and he tells me he can "make magic happen". 
  He then tells me he could get my husband into another car as well so I bring him out and we both shop.
  He brought out vehicles for us. We test drive both and love them, so we move forward. From the beginning I told him I owed about $8k on my car now and Carvana said they would give me $13k for it so if I can't get that for it here I'll sell my car to Carvana first then come back. He promised me he can get me $13k for my car. 
  As we're going through financing and he tells me that in order to get us in to these vehicles that we need a down payment (which I told him from the get go we didn't have) he said that there is a loan company called DigniFi that finances car repairs but they use it for down payments. So he made us BOTH do that. But he assured us that we wouldn't pay over what we agreed upon.
  So he tells us he is going to give us payment assistance for the first year which includes full payments for the first month. Both my husband and I had agreed to a set amount of out of pocket with ****. 
  Present day, he did give us SOME payment assistance but it ran out in June. Because not only was the "assistance" he promised not enough for the actual car payments but the payments to DigniFi weren't what we were told they were going to be and they weren't included in the car payment like we were told. I was told I didn't have any kind of warranty or service package on my vehicle but after looking into my deal sheet I have a $3500 charge for one. My husband was told he only had the manufacturer warranty but he has over $9000 of service packages on his deal. We weren't made aware of any service packages. 
  As an added bonus, they also charged us pretty much original msrp for USED vehicles. 
  I asked for the price of the vehicles a few times and he said they "hadn't been priced yet but don't worry, it's a good deal". 
  I was rushed through signing my deal sheets as I had an appointment I had to get to, even though I kept telling them I would come back that evening and sign, I signed everything within 10 minutes. Then I found out that they lied to my husband's lender about our income. Also after I signed documents I didn't see anywhere that I got the extra $5k for my car, I only got an extra $100. Yes $100. I asked **** where the extra $5k was that he promised me I got for my car and he said "don't worry it's in there".  
  We were taken advantage of from the get go. 
  
  But wait, there's more! 
  My husband's vehicle came with splitter guards on it, and they were a different color (yellow) than the car so he took them off, in big bold raised lettering they say "TO BE REMOVED BY DEALERSHIP". Under it was a dented, scratched, and cracked bumper. Contacted them about that multiple times and never heard back.
  And as a cherry on top, I STILL DON'T EVEN HAVE MY SPARE TIRE! Noticed the spare tire was missing and was told they would order one for me. Still don't have that and can't even get a call back for that.  about that multiple times and never received a call back. 
  We are on the verge of losing everything because of these two horrible deals and no one seems to care.  I have tried to call and speak to managers, I even went through TikTok to the company page since no one can be bothered to return phone calls. The person on Tiktok asked for my contact information and said "the person who manages issues will reach out on Monday." That message was on February 25th. I have yet to hear from that or any person. 
  I filed a complaint with the FTC as well but nothing is happening. If you're looking for a car, you have a better chance at a buy here pay here dealership. I see another complaint on here that sounds pretty similar to mine.  This was gorilla sales at its finest and we were unfortunately victims of it. And they'd rather you suffer than even talk to you about it and try to help. 
  I hope something positive comes out of this. 

  Customer response

  08/24/2022

  I have attached the document. I hope it works this time. Please let me know if there are any issues.

   

  Thank you! 

  ****** ******

  

  Business response

  11/10/2022

  Please see attached response.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I visited the dealership on July 2nd 2022. I spoke with a salesperson named ******. I spoke with him about a vehicle that I was interested in and he quoted me a ballpark price between 30,000 and 31,000. It sounded good to me so, I put down the requested $500 deposit. They then notified me later that the vehicle had arrived. We met to finalize the deal on August 20th of 2022. Somehow the price of the vehicle increased by thousands of dollars. When I refuse to purchase a vehicle and asked for my deposit back I was told "they don't refund deposits." It really seems like it could be a great scam. They jack up your price and when you refuse to pay, they keep your deposit. I think maybe someone should look into this a little further. I can't be the only person this has happened to.

  

  Business response

  09/14/2022

  Per customer's request a full refund was given.  Please see email of 09/13/2022

  Customer response

  09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  01/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business sold us gap insurance that only paid $1,000 on $3,941 the gap insurance cost. $995 when they sold us the policy they said the gap insurance would pay what's owed between what the insurance pays and what's left on the loan

  

  Business response

  02/16/2022

  Thank you for bringing the concerns of customer, ******** ********* to our attention.
  
  Ms. ********* states that she purchased GAP coverage and the GAP company only paid $1,000.00 of the $3,941.00 difference between her loan balance and what her insurance company paid. Customer claims that when they bought the car and purchased the $995.00 GAP coverage, they were told it would cover the complete difference between what her insurance paid and her loan balance.
  
  I have now had the opportunity to have individuals familiar with this issue review Ms. *********'s complaint. I am advised that the determination of the exact amount to be paid on a GAP claim is determined by the GAP company, a third party, and not the dealership.
  
  However, pursuant to the GAP contract, the balance remaining on the customer's loan is the refund of premiums for other coverages purchased. The customer did not notify the company that the refund should be processed until the end of January. As these premiums were financed with the vehicle, they will he forwarded to the lending bank once processed.
  
  I hope this fully address the concerns of Ms. *********. As always, if you should require any further information, please do not hesitate to contact me.
  
  Very truly yours,
  
  TAYLOR AUTOMOTIVE GROUP
  
  ***** ** *******
  CEO & General Counsel
  ******* ************ ************************ *** **************** *** ************** ********** ** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩