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Complaint Details
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Initial Complaint
01/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
1/14/22: Went to purchase a new car. Repeatedly asked for the loan to be run through my credit union (a partnership of the dealership). Was told the loan was refused (it was not). They then added over $4000 of unneeded products to the loan. Coerced me into getting a loan for a down payment. I told them how much of a payment I could afford. Ended up being over $100 more than I'm comfortable with, plus the extra loan. Went back to have them remove the unneeded products. They removed some, not all. Asked them to refigure the loan; they would not. My credit union will also be filing a complaint. Credit union lending manager called them for resolution. They would not redo the loan when I went back (I had the credit union rep on speaker phone with me while I was there. You may contact my credit union for further information. ************************************ OH. Ask for ******************, extension ***. She has copies of all the documents. This is elder abuse (I'm a senior citizen on a fixed income), predatory lending and unethical business practice!
Business response
02/22/2022
Business Response /* (1000, 6, 2022/02/09) */ Thank you for bringing the concerns of valued customer, ************** to our attention. I have now had the opportunity to have this complaint reviewed by individuals familiar with this situation. I am advised of the following facts: ************ would have been familiar with the details of the transaction. ************ would not only have been verbally explained everything that was being purchased in the manner which she had chosen to finance the purchase of her vehicle and products she would have also reviewed numerous documents and had the opportunity to ask any questions before signing them. Despite ************ voluntarily entering into this agreement and purchase of these items, as a gesture of goodwill and to hopefully earn the future business of this customer the dealership has initiated the following steps. The cancellation documents have been prepared for ************ to receive a full cancellation and applicable refund of the products she wishes to cancel. Those refunds will be to the lender to pay down the balance of the loan. In addition, I am advised that managers at Taylor Kia of ******* as well as the customers credit union are working together with the customer to assist her in refinancing the loan with her credit union. She needs to make her first payment(s) while working with her credit union. I trust and hope that this matter can be promptly resolved to the fullest satisfaction of ************. If you should require any additional information, please do not hesitate to let me know. Very truly yours, TAYLOR AUTOMOTIVE GROUP
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Get a QuoteCustomer Complaints Summary
17 total complaints in the last 3 years.
6 complaints closed in the last 12 months.