Business ProfileforMadison Motor Service

We hired Rhino Brothers Moving for our cross country move from CO to PA back in June 2023. One of their trucks was in an accident and towed by Madison Motor Service. We later found out that this truck was uninsured and being abandoned by Rhino Brothers Moving. My husband, ***, and I were in the midst of a cross country move with a newborn and 2 year-old in a temporary living situation and only just recently moved into our home. We had most of our items in a storage unit since June so it wasn't until our recent final move that we've had a full accounting of all the items in that truck. We made numerous attempts to try to get our items but Madison Motor Service said they couldn't unlock the truck until a resolution was found. They finally unlocked the truck in the fall and sent photos of the current state of the items but we were still told that we would have to pay at least $3K for our own property that was now potentially damaged/sitting in a locked truck for months. At this point, we would like to be able to take possession of the items that we can salvage at no cost as this is our property. We tried to file an insurance claim through our homeowners' insurance but unfortunately, it was retroactively suspended as of the sale date of our home in CO, which was days before the accident/incident. At the very least, we feel as if we were being extorted in an already awful situation with the moving company and have suffered losses both financial and emotional from all of this.