We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The Scotts Miracle-Gro Company has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Scotts Miracle-Gro Company

              14111 Scottslawn Rd Marysville, OH 43040-7800

              BBB Accredited Business

            • The Scotts Miracle-Gro Company

              14310 Scottslawn Road Marysville, OH 43041-0001

              BBB Accredited Business

            • The Scotts Miracle-Gro Company

              PO Box 190 Marysville, OH 43040-0190

              BBB Accredited Business

            Business ProfileThe Scotts Miracle-Gro Company

            Commercial Manufacturers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Scotts Miracle-Gro is the parent company of The Scotts Company LLC.


            See all additional business information

            Contact Information

            14111 Scottslawn Rd

            Marysville, OH 43040-7800

            Get Directions
            Visit Website
            (937) 644-0011

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.62/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            56 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/16/1943

            Years in Business: 156

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Branded consumer products for lawn and garden care. 

            Business Details

            This is a multi-location business.

            Find a Location

            The Scotts Miracle-Gro Company has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Scotts Miracle-Gro Company

                14111 Scottslawn Rd Marysville, OH 43040-7800

                BBB Accredited Business

              • The Scotts Miracle-Gro Company

                14310 Scottslawn Road Marysville, OH 43041-0001

                BBB Accredited Business

              • The Scotts Miracle-Gro Company

                PO Box 190 Marysville, OH 43040-0190

                BBB Accredited Business
              Headquarters
              14111 Scottslawn Rd, Marysville, OH 43040-7800
              BBB File Opened:
              6/16/1943
              Years in Business:
              156
              Business Started:
              1/1/1868
              Accredited Since:
              6/16/1943
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Swiss Farms
              • The Scotts Company LLC
              • The Ortho Group
              • Acadian Peat Moss
              • The Root Factory
              • Heveco
              • Tomcat Brands
              • The Scotts Company
              • Hyponex Corporation
              • Miracle-Gro Products
              • Scotts Canada Ltd.
              • Ortho Business Group
              • Scotts Miracle-Gro
              Business Management
              • Mr. James Hagedorn
              • Mr. Mike Lukemire, President & Chief Operating Officer
              • Ms. Sara Gordon, Director of Marketing
              • Ms. Amanda Cordell, Customer Relations Specialist
              • Mr. Jim King, Senior Vice President, Investor Relations & Corporate Affairs & Chief Communications Officer
              • Mr. Randy Coleman, Executive Vice President & Chief Financial Officer
              • Ms. Denise Stump, Executive Vice President, Global Human Resources & Chief Ethics Officer
              • Mr. Ivan Smith, Executive Vice President & General Counsel, Corporate Secretary & Chief Compliance Officer
              Contact Information

              Principal

              • Mr. James Hagedorn

              Customer Contact

              • Ms. Amanda Cordell, Customer Relations Specialist
              Additional Contact Information

              Fax Numbers

              • (937) 644-7600
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              56 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/24/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased a fertilizer program from Scotts. I received an email that my subscription has been canceled. I paid in full and have not received the complete program. I have sent email to solve my issue with scotts directly, but they have gone unanswered.
              Read More
              Read 55 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Eileen O

              08/22/2024

              Purchased Miracle Grow organic container potting soil. All of my 7 large container pots everything died. Longtime gardener here this has never happened. Not only was I out all of the money for plants and container potting soil. I was left without flowers for the first time ever as I did not want to spend again to redo everything. Found out that your miracle grow container organic potting soil is trash. Will not ever purchase from you again.

              The Scotts Miracle-Gro Company Response

              08/23/2024

              ************, I do not see where you have been in touch with about a concern this year. I see you did reach out last year, and we provided assistance with your concerns. If you have an outstanding issue, please reach out to us at *****************************************
              Read 12 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.