ComplaintsforThe Scotts Miracle-Gro Company

• Initial Complaint

  05/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased over $300 worth of Scotts Miracle Gro Organic potting soil from ******. Over the past few weeks I found white mold and have to throw out at least 10 bags and over 20 of my plants. I contacted Scotts today and they gave me a claim number and advised me to mail my original receipts for a refund. Why would I keep original receipts or UPC's from the bag for soil that has been used already. I have copies but seems is not accepted. Please help get this resolved for the 16 bags that I was able to get copies of the receipts. Thank you, *****

  

  Business response

  05/09/2022

  *****, 

  Did you make all the purchases at ******? If you did, they should be able to give you a print out that shows all the purchases. We will be able to tell if it is from ****** and we will send you a refund. You will need to mail it to us though.

  Customer response

  05/10/2022

  I accept the business's response to resolve this complaint.  I mailed in the receipts on Saturday.  If this is not resolved I will be opening this back up.
  Regards,
  
  ***** **********

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year during the fall season I applied ,following the rate and weather conditions as instructed on their package, Lawn fertilizer by Scotts Company to my 10.000 sq ft lawn. It started dying and now 5months later the grass is gone and I just have a brown area around my house. I contacted the Scotts Co.at the end of March 2022 regarding this issue, but after quite a few emails, pictures, lawn repair estimates, etc. they haven't offered any solution different than possibly refunding the paid price of the fertilizer. Repairing my lawn will cost me thousands of dollars according to the estimates, but looks like Scotts Co just want to keep playing with their customers not taking any responsibility for the bad and harmful products they're selling

  

  Business response

  04/28/2022

  Thank you for contacting us and for the opportunity to help you with your lawn and garden endeavors.
  
  We appreciate you sharing the recent experience you had with using one of our products. We would like the opportunity to gather some additional information from you in order to best respond to your concerns. At your earliest convenience, please reach out to our Consumer Services team at ###-###-#### and refer to case number *********
  
  
  Thank you for taking the time to contact us and for your interest in our products. Please feel free to contact us anytime we may be of assistance.
  
  
  Amanda C******
  Brand Ambassador
  The Scotts Company and Subsidiaries
  ***** ********** ****
  *********** ** *****

  Customer response

  06/15/2022

    Yesterday I got in the mail a check on the amount of $157.98 from Scotts as a REFUND.
  
  Are they expecting to pay just this ridiculous amount after I have had spent thousands of dollars repairing the damaged lawn caused by their products? It’s a total JOKE.
  **** ******

  

  Business response

  06/16/2022

  I have forwarded your case to our claims area for review. They will be in touch with you. 

  Customer response

  06/16/2022

  I am rejecting this response because: Ok I'll be waiting for their response
  
  Regards,
  
  **** ******

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Claim Number ********. I contacted Miracle-Gro by phone because there was trash and debris in the soil that I bought. (It also had grubs, which I never told them...but it is what it is). Because they have a 100% guarantee, they approved me for a return and asked me to send my original receipt to them. They told me I could not email it, but it had to be the original receipt and they gave me a claim number. They also asked me whether I would like an ****** gift card or a check. They said ****** gift card is an e-giftcard to my email address on record so it is faster so I said that is fine. They gave me Claim Number ********. Thank goodness I made a copy because they have not sent me a check or the e-gift card. I sent it in on 11/3/21 and still have not seen anything. Please assist me and get them to send me the agreed-upon gift card via Email as they said they would.

  

  Business response

  02/02/2022

  Hello, 

  We issued you a paper check on 12/2. It was returned to us and it was indicated that you moved. We were not provided with a new address.  If you provide us with an address, we will reissue the check to you. 

  Customer response

  02/08/2022

  Hi there.  I am a little confused because they had told me that they would send me an ********** ** ******, so I made sure to reiterate that in my letter when I sent my original receipt to them.  I would prefer having the E-giftcard sent to ******************* so I can see this matter to resolution rather than wait for a check that may not come.  Please issue me the e-giftcard as discussed and offered.  My email address is *******************
  
  Regards,
  * ******

  

  Business response

  02/09/2022

  Hello, 

  Can you please provide your address? I know this is an egift card, but we require a valid address to process it. 

  Customer response

  03/10/2022

  Hi there! I just received your message from yesterday.  The business actually sent the resolution that I wanted and I guess they did not update their records with you.  In order to make sure that it accurately reflects that they fixed it, you can change this to I accept their response now.  They fixed it thanks to your help.  Thank you!

• Initial Complaint

  12/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been buying Scott’s products for many years to treat my lawn and garden etc and have been very happy . However, I was very unhappy with a product called “Rapid Grass”. This grass seed was the most expense grass seed I have ever purchased at $79.95. But it stated ON THE PACKAGE that if you were not 100% satisfied Scott’s had a “no hassle” money back guarantee if you sent in your receipt. I purchased this product at the end of summer 2021 and put it down, kept it watered etc. I truly expected a lot better from this grass seed seeing that it was 10 times the price of what I would normally buy , but I really wanted nice and rapid grass (like it promised.) After several weeks, I can see very little growth and nothing close to what was promised so I cut out the portion of the bag stating the “no hassle guarantee” and mailed it along with my receipt and a short letter explaining.. I never received my money back, and not even a letter, phone call, or email. Very disappointed with Scott’s.

  

  Business response

  12/15/2021

  Mr. *********, 

  I have looked through our system and I do not see where we have recceived your proof of purchase. Do you remember when you mailed it? Also, did you make a copy of it? If you did can you attach the copy to the case?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩