Business ProfileforJurassic Mountain

I purchased haunted house tickets for $120 on 09/21/22 and the event was held on 10/22/22. The event was falsely advertised and the experience my group had was very unprofessional and not what was promised. I have screenshots of reviews that describe the experience (that are now deleted by the business) showing what we experienced is not what the business was advertising. After attending the event and not being satisfied, I contacted the business and asked what the refund policy was on 10/26/22 because there was no refund policy stated in my confirmation email, my update emails, on the event website (which is now taken down) or their normal business website. The employed took down my information and told me I would receive a refund in a couple business days. After a week, I still did not receive a refund and called back on 11/02/22. I talked to the same employee and they informed me that I was not allowed to receive a refund, I could only get a gift card for the value I spent. I asked to speak with the owner and they promised to give me call. It has been two weeks now and I still have not received a call or refund. I have both phone conversations recorded. I do not understand how a business that does not state a refund policy at time of purchase, on their website, or that their employees are aware of, can all of a sudden have a policy after they have been receiving complaints. Again, I have my emails saved and no where does it state any refund option is a gift card. I live over an hour away from the establishment and only went for the haunted house. I did not pay for any product or service that the business currently offers and is trying to give me credit for. I paid for a service that is no longer available. I have no reason to return to the establishment in the future. I would like my money back due to the false advertisements and poor management regarding my situation. I do not appreciate the lie or the attempt at turning me into a returning customer. Thank you.