Business ProfileforAnytime Tree Service

I received an email from our customer in the evening on Monday, September 30th regarding a neighbor that had mentioned had tried to get a hold of our company. Unfortunately, if a voicemail was left it was not received on my end. There have been a few issues with our voicemail as other customers have reached out via email stating same issue. I was appreciative of our customer making me aware of a concern. We do have other mulitiple ways of getting a hold of our company and we have received emails from the neighbor as well previously in 2022. We also have our website contact form, social media including ******** and Instagram messaging, as well as Yelp.  We receive messages on all formats and respond as quickly as we can. I reached out to the neighbor (the individual filling out this complaint) early Tuesday morning via phone and the conversation was very pleasant. This is phone conversation transpired on the Tuesday morning following the customer job the previous Thursday. Once I was made aware on Monday evening, the issue was not ignored. During the phone conversation with this individual it was agreed that text messaging would be sufficient communication regarding scheduling a time one evening for me to stop by and take a look at the concerns at hand. At this point in time, I have reached out twice to try to schedule that visit. I messaged when I stated that I would during the phone conversation with possible dates, and then followed up again later in the evening. Unfortunately, I am not receiving a response back. 

We value concerns as a company and address them when we are aware of them. I am greatful our customer reached out via email to inform me of the neighbors concerns. These ratings and damaging remarks on ****** and through this agency were placed before my knowledge of the issue. And it seems placed a few short days after completion prior to my knowledge of the issue. 

We are a small family run company, we value our customers and appreciate the opportunity to serve our community. There are many other companies in the area that offer fantastic services as well and we applaud all of them. We work in a high risk safety industry and we want all who work in our field to remain safe while doing so. We do manage to address concerns as quickly as we are able once being made aware of them. 

I do hope that I receive communication soon from this individual and am allowing ***** as everyone has extremely busy schedules. I look forward to hearing from them regarding a day that works for them. If I keep messaging it will seem like harrassment. If my attempts are ignored intentionally for, I'm not sure how to proceed at that point.