Business ProfileforJR Luxury Bath & Plumbing, Inc.

JR Luxury Bath out of North Canton. OH was scheduled to install a handicap type shower for my disabled father on Oct 14th. Requiring my father to pay the full amount of $13,120 before they would schedule the install. On Oct 7 my father unexpectedly passed away. After several attempts to talk with someone about the situation and explaining that we would now have to cancel this install. Finally after a few weeks of vague email responses and no call backs I received a response explaining that they were going to send me a refund. Well the joy of realizing that the family would be getting a refund to help pay off the credit card my father used to pay the balance of $6560 for the bath install was quickly turned into utter disgust when we realized that they were only going to be refunding $2848.28.. This is the breakdown of costs sent to me by JR Luxury Bath.. You can be the judge of what kind of company JR Luxury Bath really is. Contract total $13,120 60% contract total $7872 Cost of items $2399.72 Total cancellation fee $10271.72 Amount eligible for refund $2848.28 The back of the contract explains that if you cancel the bath after the 3 days right if rescission you only get back 40% of the total paid minus cost of materials ..So after pleading my case with Dan Z**** and Rob M*** that this was not a normal cancellation as described in their contract but due to the person that ordered the bath passing away JR Bath decided that they did not care at all and will now be profiting as described above $7872 off of the death of their customer my father..