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Find a Location

Charter Senior Living, LLC has 1 locations, listed below.

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    Business ProfileforCharter Senior Living, LLC

    Assisted Living Facilities

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    6805 Sylvania Ave, Sylvania, OH 43560-3683
    BBB File Opened:
    4/16/2019
    Years in Business:
    8
    Business Started:
    1/1/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    1
    Alternate Business Name
    • Charter Senior Living at Oak Openings
    Business Management
    • Ms. Amy Klosterman, Marketing Director
    Contact Information

    Principal

    • Ms. Susan Johnson, Executive Director

    Customer Contact

    • Ms. Amy Klosterman, Marketing Director
    • Ms. Susan Johnson, Executive Director
    • Shannon Benge, Executive Director

    Industry Tip

    BBB Tip: How to choose the right assisted living facility

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dean W

    1 star

    11/15/2023

    I wouldn't drop my garbage off here for them to take care of! ******** was incredible and then they took our money! Fed my diabetic father cupcakes. Found mounds of soiled clothes hidden in his closet and when confronting the staff, suddenly, things got worse. He was there for 3 weeks, they took 8k from us and are now suing us for another $3500.There will be more to come... I gave them weeks to return the money and the director who was previously a CULINARY director was let go (no surprise) They claimed they were going to take care of my dad and cater to his dietary needs as a diabetic fed him CUPCAKES! because it was another residents birthday. So lets make your father's blood toxic in the name of someone's birthday. His first meal they tried to feed him was deep fried fish and french fries with a dessert! He was transported to the hospital multiple times and his blood sugars were near 400!!!!!There were 2 residents with the same name, my dad had just had surgery on his his and could walk fine but they wanted him to stay seated in his wheelchair constantly. They referred to him as "Wheelchair W@**e" and the other resident that walked around on a loop as "Wheelchair W@**e" That's what you're going to get here.And *****... Once money is exchanged, she turn into a ghost. Never responding or helping in any way. HOW DO YOU ALL SLEEP AT NIGHT!!!! Run from this place!!! It's nothing but a sales pitch and show. I'll update on their "collections" or refund. I gave them every opportunity but they are manipulators.

    Local BBB

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