Business ProfileforTLC Roofing and Restoration LLC
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 168 East Ave Ste 1, Tallmadge, OH 44278-2311
- BBB File Opened:
- 3/17/2011
- Years in Business:
- 13
- Business Started:
- 2/1/2011
- Business Started Locally:
- 2/1/2011
- Business Incorporated:
- 3/4/2011
- Accredited Since:
- 3/16/2012
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 10
- Alternate Business Name
- TLC Restoration LLC
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Mr. Donald Dew, Owner
- Contact Information
Principal
- Mr. Donald Dew, Owner
Customer Contact
- Mr. Donald Dew, Owner
- Additional Contact Information
Phone Numbers
- (877) 852-2772Other Phone
Email Addresses
- Sales
- Technical Support
- (877) 852-2772
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired contractor for new roof, vinyl siding & new gutters & gutter guards. Have ongoing issues with gutter dripping off edge onto concrete, debris collecting in gutter not allowing water to flow. Window ledges were torn up when doing the siding, some screens were caulked shut & fixed the remains windows have not. Roofing strip was reused & not replaced as paid for. Contractor will not return calls and keeps putting me off. Want these repairs completed prior to Winter so no further damage is ***e to my home. Numerous other items such as nails through my gazebo roof which resulted in a having to remove & redo my plywood & new roofing, initial gutter downspouts were too sort & needed re***e, deck rail torn off from house, outlets installed incorrectly & needed re***e and several others. These were time consuming with calls & aggregation to gets these corrected over numerous months. As stated contractor will not return my calls & I do not my warranty to expire before these issues are resolved.
[[BBB received OH AG Complaint ID # ******* on 2/6/2024]]
Description:
Constituent hired TLC Roofing and Restoration on April 23, 2022 and states as the company would fix
one issue, they would damage something else requiring a return and more funds from the consumer.
Shutters too short and not measured correctly. States trim for windows is still in her garage as well as
siding for her home that was not put on. Consumer has issues with Gutter install and gutter screening.
Consumer unable to reach the company since October 2023. No response from the supplier to various
attempts to reach out to them.
*Please see attached.
Customer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nick N
5 stars09/18/2024
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