ComplaintsforMidas Auto Service & Tire Experts - an Employee Owned Company

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car towed into Midas in *********, **** due to had a problem exceleration & then just totally stopped. I called them cause it was close to store closing time on a Friday. They said have it towed in & put key in box. I told the ********************* had refused to due the They said I gave permission when they spoke to me in person. That was a lie, cause I never went in I had the car towed in after hours. Spoke only on the phone & told them not to start on the car. safety recalls they said they were expired. I had gotten a letter from *** of America.& not to start on it until we spoke on Mon. Well Sat they put it on the rack & ordered parts. When I called Mon they told me they already started on the car. They quoted me a charge of $3,000.00 to do what it needed. I told them I found other places that would do it cheaper one for $1200.00. So they said because of that they would lower the charge to $2,000.00.. When done I went to pick up my car & they said I could not drive it, it was unsafe to drive due to the engine problems. When he had told me he would have it up & running. I paid him out of pocket. $1998.00 plus 2 diagnostic charges of $200 total $2,198.00

  

  Business response

  06/06/2024

  Vehicle was towed in because it stalled out. We inspect and find the converter to be plugged. We didnt cause that. So we diagnose and test and find the back pressure to be very high. Sell the work. Do the work and to find it has poor acceleration. Something that wouldnt have been able to be tested because of its state of arrival. Now we get it running and discover it has an internal issue. This is nothing we caused and is nothing we could have diagnosed until we were able to repair the issue the vehicle was towed in for, to get it started and running. 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February 2024 I received a regular oil change to my 2016 Tiguan. The mechanic called me after I dropped off my car to double check if I still wanted an oil change because I was not yet due for one and the oil did not need to be changed yet (I always change my oil sooner than needed- every 4/6 months or so). I told him to please proceed with the oil change. I left that day believing my oil had been changed. A couple months later I noticed my car make a new noise when I would accelerate like it was struggling to gain power. I took it to another mechanic to have it inspected (on May 17th 2024) The mechanic came to me and told me there is absolutely no oil in my car and it appears that there hasn’t been for a while. He said that the timing chain had become stretched as a result of no lubrications and that all components related to the chain would need replacing asap, which would cost around $2,500 to complete. He filled my car up with oil (3.5 liters worth and capacity is 3.8) and then I went to Midas who performed my oil change to confront them with the evidence that there was no oil in my car. It’s also important to note that my car does not burn oil nor does it leak oil (and the earlier call from the oil mechanic confirmed that when I checked in for the oil change in Feb that I didn’t need one, hence, no oil has ever burned off). Midas told me this was not their fault that somehow 3.8 liters of oil have somehow disappeared from my car, and that I was born yesterday if I thought that this was their problem.

  

  Business response

  05/20/2024

  We performed an oil change on 2/2/24 at 105198 miles. The report customer submitted from secondary shop is dated 5/17 with 108594 miles now on vehicle. Customer can verify with secondary mechanic, if we did not put any oil in the vehicle more then 3 months ago, the customer would not have been able to drive over 3,000 miles. The customer would have been lucky to drive 20 miles with no oil. Vehicle obviously has a secondary issue needing diagnosed causing the vehicle to consume oil. 

  Customer response

  06/06/2024

   
  Complaint: 21729575
  
  I am rejecting this response because:

  The mechanic did a full diagnostic on the ** and found that the only issue was a stretched timing chain which was caused due to the engine containing no oil. 
  No leaks were reported in his findings and the engine did not burn through 3.6 liters of oil from Feb to May. There is also no evidence that the engine smoked or was burning oil. In fact, the Midas tech called me when I dropped the car off in February to ask me if I wanted to proceed with the oil change because I did not need one! I told him to proceed anyway because I like to have my oil changed about every ***** miles or so. According to your tech, in February I didnt need an oil change which tells me in very plain terms that my car was performing perfectly until my last visit to Midas in February. 
  
  Sincerely,
  
  *********************

  

  Business response

  06/07/2024

  Nothing more we can do here, if we did not put oil in the vehicle 3 months ago, customer would have had issues the same day of the oil change. 

  Customer response

  06/07/2024

   
  Complaint: 21729575
  
  I am rejecting this response because:

  Due to the negligence of Midas not completely filling my oil tank after draining it, I was required to buy a different vehicle. I will only accept a response from Midas where they apologize for their negligence, their incredible rudeness, and reimburse me for the last oil change I received from them in February and $2,500 recovery damages for my VW Tiguan which was roughly the cost estimate to repair the damages caused by them. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started preparing my truck (2004 GMC ****** 2500 HD) to drive from **********, ********** to **********, ****. In August of 2023, I replaced the oil cooling line and bolts on my truck. I also did other preventive maintenance to the truck. On March 16th I started my drive. The entire trip there were no leaks from the oil cooling line. After I arrived in **********, I started looking for a place to get my oil changed. I went on Group-on and found a coupon for Midas. I looked up the closest Midas to my residence. I called and made an appointment for April 4, 2024. Midas did the oil change and preformed an overall inspection plus a tire rotation. The manager came and told me about suggested repairs or replacements that were needed. Nowhere on the paperwork nor did he say anything about my oil cooling line having a leak. The next day I took a small trip out of town. That night I noticed a drip of oil under my truck. The next morning there was a small puddle of oil under my truck. I drove back to ********** and took my truck back to the Midas that did the oil change. One of the technicians came to show me a bolt that was old, messed up and covered in oil. He said that the bolt was stripped and that's why the oil was leaking. I had a hard time believing that considering I had replaced the bolts. So, I notified the Midas main office about the issue. I received a call from the main office. He suggested that I take my truck back to the Midas that did the oil change or another Midas to determine if it was their fault. I took it to a Midas in ***********. The manager there came to talk to me and showed me a picture of my oil cooling line with a broken bolt. He tells me one bolt is stripped and the other bolt is broken. As you can see in the pictures, the cooling line is new. The bolt on the right is covered with gunk and where the broken bolt is, it is perfectly clean where the bolt head sits against the oil cooling line. I would like your help in getting this resolved.

  

  Business response

  05/07/2024

  All we did was an oil change and inspection on 4/8, we then informed the customer of what we saw and recommended for repairs. We are not responsible now for issues with cooler line that customer replaced. 

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to this Midas location on 04/30 they replaced the Crankshaft and camshaft. They did not fix my vehicle properly. I had to take my vehicle to the dealership and they had to fix it. I have the receipts from Midas and the dealership. I would like a refund and I will also return the parts to them.

  

  Business response

  05/03/2024

  ON 4/30, WE REPLACED THE CRANK POSITION SENSOR PER CUSTOMER REQUEST. WE DID NOT DIAGNOSE VEHICLE. CUSTOMER NEEDS TO SUBMIT COMPLETE COPY OF DEALER INVOICE SO WE CAN INVESTIGATE. 

  Customer response

  05/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: And they did diagnose for the cam shafts they just didn’t charge . I didn’t tell them I needed the camshaft changed they did when I went back bc it was messed up.I took it to change the crankshaft then they messed it up and I bring it back they said it was bc the camshaft so I got that and then they said it might be a timing issue in the motor and it wasn’t. 
  Then they said they didn’t no what it was and it wasn’t driving like that till they touched it
  Sincerely,
  
  ****** *****

  

  Business response

  05/06/2024

  Nothing more we can do until customer submits complete invoice from dealer for repairs made to further investigate. 

  Customer came in on 4/30 requesting we do an oil change and replace crankshaft sensor. We did not diagnose vehicle, we simply repaired customers request. Customer returned same day with Service Request - VEHICLE RETURNED WITH SAME DRIVE ABILITY ISSUES. We replaced Cam position sensor and noted the signed RO - CUSTOMER REQUESTED MIDAS TO CHANGE OIL AND REPLACE CRANKSHAFT SENSOR. CUSTOMER RETURNED WITH SAME ISSUES. MIDAS PULLED DTC'S P0339 AND P0335. MIDAS RECOMMENDED CUSTOMER TO REPLACE THE 2 CAMSHAFT POSITION SENSORS. VEHICLE DID NOT IMPROVE. MIDAS WILL NOT CHARGE CUSTOMER FULL PRICE ONLY COST OF PARTS. Customers vehicle obviously has multiple issues needing addressed.

  Customer response

  05/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: Midas did a diagnostic for the cam shaft. I took the vehicle in for the crankshaft and I left and my mom called ******* at Midas and told him the car was driving worse and he said to bring it back and they said I needed the Cam shafts. The dealership said the parts that Midas put on did not work and they replaced them. I have the brand new bad parts that Midas put on. I want a refund.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against Midas regarding the service experience I encountered with my 2013 *************** The events outline a series of negligent actions and misdiagnoses by Midas technicians.On Thursday, April 4, 2024, I visited the ******* PA location due to a noise coming from the engine compartment. Despite diagnosing the issue as a faulty bearing on the Power Steering Pump, subsequent replacements failed to resolve the problem. The techs attempted multiple repairs, including flushing fluid lines, yet the noise persisted. By the end of the day, they informed me that the steering wheel was locked and non-functional.The following day, April 5th, I was informed that my car needed to be towed to the ************ location to be worked on by a master tech. However, the urgency in resolving the matter was lacking, and my car did not arrive at the ************ location until the end of the day.Master tech **** identified the Rack and ****** as the reason for the steering wheel locking up. Despite verbal approval for the repair, obtaining the necessary part proved challenging, causing further delays.Communication from Midas was inadequate throughout the process, with sporadic updates and little transparency regarding the progress of repairs. On Monday, April 8th, I was informed that the part had not yet arrived, with subsequent delays continuing until we finally got it back on Wed, April 10th.The noise was still there. I was informed by **** that it could take up to 90 days for the noise to completely disappear, a timeframe I found unreasonable and unsubstantiated.Frustrated, I sought a second opinion from another auto shop. They diagnosed the issue as a faulty AC compressor, an entirely different problem overlooked by Midas. That was repaired on Friday, April 26 by ****'s Marathon in **********, and the noise is gone. Given the series of misdiagnoses, delays, and lack of resolution, I am requesting a full refund for all services rendered by Midas.

  

  Business response

  05/14/2024

  On 4/4, customer arrived with ********************** ********* POSSIBLE POWER STEERING PUMP. We replaced the pump. I see nothing on invoice regarding "noise," but I assume the pump did not fix the noise, so we did not charge customer for repair. On 4/10, customer went to a second ******************** location with Service ********* ***** steering hard to turn. We inspected the vehicle and found customer Rack and pinion was the reason vehicle was hard to steer. We replaced the rack and vehicle steering was fixed. On 4/26, customer went to a competitor with the ********************** ********* Listen for noise in engine area, high pitch sound. They found the ** compressor was going bad and need replaced. This is totally a different issue from power steering hard to turn. Customer had 2 different issues, we fixed the one they came in for, STEERING, HARD TO TURN. No refund will be given for an issue that was requested and repaired. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/17 I was charged. $1386.81. For car maintenance on my son's car. A week later that car was not longer functional and it was found that their unsafe brake work cause the brakes to fail and luckily my son was not killed. They admitted fault and admitted they fired the technician. However they should refund all the money we paid to them and the other repair shop to fix their incompetent work they only offered to refund a small portion of the paid. They put my son's life at risk and can't even do what it right.

  

  Business response

  04/29/2024

  DM spoke to customer on 3/29. The work we performed is under warranty. So when both the manager and the DM spoke to the customer, the offer to reimburse the customer the $406.34 that they paid for repairs at a secondary facility was made and declined. Customer is wanting a refund of what they paid us originally for repairs plus the out of pocket. We are standing by the terms of our warranty and will reimburse the customer the $406.34 paid out of pocket for repair. Customer can reply to this complaint with current mailing address and a check will be issued and sent USPS for $406.34. 

  Customer response

  04/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  1) They unsafely put my son at risk. 

  2) Failed to meet the responsibilities as part of doing a state inspection and as such have violated legal responsibility to  a customer and as a state inspection facility. 

  3) They failed to comply with their professional license.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January my breaks had no pressure and I took them to Midas. I did so because the last time my breaks were serviced, ~2 years prior it was Midas who did the work and the pads have a warranty. Midas told me at that time that there was nothing wrong with my breaks, they did a FULL BREAK INSPECTION. nothing need fixed, just needed the lines bleed and new break fluid. I picked up my car paid the ~$75 and trusted that they were correct. The breaks were working again.~60 days later my breaks have no pressure again. I take my car to Midas again, and they inform me that I need new breaks, new rotars, and new calipers. in 60 days time my breaks went from perfectly fine, to so bad I had broken a calliper. This was a ~$1200 repair of which my warranty company covered partial, so I ended up having to pay nearly $600, and this was fixing only one caliper when they say the other does need replaced but isnt broken yet. I think 1 of 2 things happened here. 1: they saw the wear on my breaks, but since the pads were covered by warranty they ignored the wear that they would have to fix under warranty, knowing that there would be a more expensive repair in the future if ignored OR 2: They never did the break inspection / Didnt do it well and gave me bad information. none the less if they had given me good information when I brought my car in the first time I could have avoided a very expensive repair.

  

  Business response

  04/24/2024

  Customer was in on 1/26/24 with ********************** Request - brake pedal goes to the floor. At this time we inspect the hydraulic system of the brakes and found to be low to no fluid. We recommended a Hydraulic braking system flush. Service was performed and the vehicle had a brake pedal. Customer returns almost 3 months and over ***** miles later on 3/25 with Service Request - Brake inspection. At this time, we inspected the pads, rotors and calipers. We find the rear pads, rotors and calipers need replaced. These were two separate issues 3 months apart, and nothing we caused. We do owe the customer $99.99 that was charged on 3/25/24 for the rear pads that should have been covered under warranty. We credit back to customers MasterCard ending in 8834, $99.99 today 4/24/2024. 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for a service and they did not fix my issue

  

  Business response

  04/19/2024

  Customer came in on 4/12 requesting we replace left rear abs sensor. This was self diag, we did not diag vehicle, simply made repair requested. Customer returned on 4/13 and we diagnosed check engine light on. Found oil filter housing needing replaced. If light came back on, customer needs to return so we can inspect. If the part we installed is faulty, we will repair under warranty. If secondary issue, we will give estimate to repair. 

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in September my car started having issues. We took the car to Midas because in the past we had used them. They had the car and first replaced the battery, which it wasn’t the battery. I drove away thinking it was fixed and the next day was stranded at work because my car wouldn’t start. I had to pay to have the car towed back over to **** at Midas. **** again assured us he could fix it and even begged us to please let him try. This time they thought it was the alternator and had the car for another week trying to fix it. This time when I went to go pick up the car I didn’t even get out of the parking lot and it wouldn’t start. At this point I was frustrated. I had been without a car for almost 3weeks so we payed again to have it towed to the dealership. It ended up being the starter and I had to pay the dealership to fix the right thing. Midas charged me over $1000 for the 2 things they replaced neither of which fixed the problem. **** refuses to give us our money back and continues to tell us he is working on it whenever we call in to check on the status. I also had to pay for the 2 tow trucks. I just want him to give us our money back so we can be done with this. Thankyou.

  

  Business response

  03/21/2024

  Our district manager has contacted them for more information. Once we're able to review that we'll be able to figure out next steps.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  March 1, 2024,Went into this shop with a appointment at 10am. Repair for muffler was requested. While waiting the workers were banging on my car and then while putting it down from the lift was stopping several times making my car bounce. I went to the window and asked them what they were doing. The worker lowered my car and all 4 staffers went to the back room in the shop. after 15 mins one came out and asked me to come into the shop to show me my subframe. Large pieces were knocked out of it. I said is this what you were pounding on? he said yes i poked it alittle. I said i came here for a muffler not this. I said do the muffler. Another guy came out with some estimates asking if they could do the work I said I have a shop I use. These guys litteraly tore pieces out of my car and took another 45 mins before they did the patch on the muffler. My car is now making loud noises in the front. The sub does need to be replaced but not this way. I am including their estimates. Subframes for my car are not longer made and cost less then 200.00 to buy, not over 3 grand. They had no right to touch anything but the muffler and have cause unnecessary damage.

  

  Business response

  03/04/2024

  Customer is disputing the total we charged to cut out section of pipe and weld in a new section. We are not going to refund simply because we gave an estimate to repair subframe (that customer was/is aware needs replaced). 

  Customer response

  03/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:  I went into the shop for a muffler repair.  The employees took it upon themselves to bust pieces out of the subframe and repeateldly jerking the car down on the lift, therefore causing damage.  I asked the employee why were you pounding on my car?  It looks like to ripped pieces out of it and he stated he had poked it a little. My car in now making noise from the drivers front and will be getting a full inspection from my mechanic.  I only have one vehicle and need it for work.  Depending on the outcome of the mechanic's report I may have to buy a new car.  These employees have no right to touch anything more then what I have asked to be done.  If they want to point out a issue they can, but no right what so ever to take it upon themselves to remove pieces from a customers car.  The car went back up on the rack after showing me this damage and took another 45 minutes to complete the muffler repair.  The employees said oh you need this fixed right away it's dangerous to drive it like this.  The price even on the subframe has a hugh difference and I told them i had just looked the piece up online. 
  
  Sincerely,
  
  ****** ******

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