ComplaintsforYark Automotive Group

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2011 jeep wrangler from them. They said they performed a proper inspection and it was safe and road worthy, after buying it and driving it for about 2 hours it started death wobbling and and the abs light and traction lights came on. It took 2 weeks of fighting them and nearly wrecking the vehicle cause it's our only vehicle. After 2 weeks they finally agreed to look at it and stated they "they never should of sold it, its not road worthy or safe." And agreed to fix the problems free of charge. They replaced some parts and fixed one issues then told me it was good they said it passed inspectiong again. I got there to pick it up and there was still problems and I informed them the speedometer was off aswell by a good amount and they said they'd fix it. They then sent it to their jeep dealership cause they said they didn't have the proper tools to diagnose it. Then after more time they fixed the abs and traction lights but now the speedometer is still off by enough i could get a ticket and they told me they'd get ahold of their sales department and call me back and I haven't heard anything since

  

  Business response

  10/11/2024

  The customer purchased his 2011 Jeep Wrangler AS-IS with over 96k miles on it and signed all necessary paperwork acknowledging his purchase. We did fix some of his issues, out of good faith, because we want to take care of our customers. All vehicles are fully inspected before being placed on our lot and like all mechanical items, there is always a chance of break-down or repair that may need to be performed at any interval in its working life-span, no matter the age of the vehicle. Our intentions are always to sell good, quality, reliable vehicles. We simply would not be in business if that is not what we did. We feel we went above and beyond to make this right for him.

  Attached are the forms customer signed at the time of purchase and also the service orders of the repairs we did to his Jeep.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Beware, This dealership charged me almost two thousand dollars to cancel a bogus 3rd party service contract that was presented as an OEM warranty extension. This was discovered after receiving a notice from Dodge about an extended warranty they had no record of.

  

  Business response

  07/30/2024

  Everything has been canceled and refunded.

  Customer response

  08/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  

  Business response

  08/06/2024

  Everything has been canceled and refunded.

  Customer response

  08/08/2024

  
  Complaint: ********
  
  I am rejecting this response as this company is still charging me almost $2,000.00 to cancel these bogus service contracts.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I leased a 2025 Dodge Ram on April 29th and the check engine light came on the very next morning on my way to work and then went off and was told by Yark if it happened again to bring it in for service a few days later on May 3rd it came back on so I drove it to the dealership and they have had it ever since it’s been almost 60 days they told me they were” checking censors” for 4 weeks at which point I told them I wasn’t waiting any longer that something else needed to be done, they told me that they were at the mercy of Dodge engineers and they had tried everything and gave me a number to start a claim , I did that and it has been another 4 weeks and the dealership is now telling me they now need to tear the engine apart after they told me 4 weeks ago to start a claim to get the vehicle replaced . I received another phone call today from the claims dept. saying they are just now starting the process to get the truck repaired and apparently needs new cams they have told me so Ive given up trying to figure out who is telling the truth . So now I have just made my 2nd payment on a $72,000 truck that I had for 4 days . I should not be obligated to still honor this lease or be forced to drive a new 2025 truck that will have a rebuilt engine .

  

  Business response

  07/02/2024

  This vehicle came in with a check engine light and a rough idle concern with only 213 miles on it. We had to work with the Stellantis technician team (STAR) to get information on this new engine. After going back and forth, trying different things, they suggested we finally were authorized to order a cam shaft and exhaust phaser. These are currently on back order with no ETA. We have provided the customer with transportation the entire time, and have given the Stellantis customer care agent and the Stellantis rep all of his information, for a possible buy back. The service department will continue with repairs as soon as we get the parts.

  Customer response

  07/02/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have been going back and forth with the dealership for 2 months , I currently have $ 11,300 dollars invested in a truck I was able to drive for 4 days and as they stated in their reply they have no ETA on the ordered parts so I’m just supposed to wait what 3 months , 6 months? And  I shouldn’t have to accept a rebuilt engine on a brand new $72,000 truck .I am currently in contact with an Ohio lemon law attorney and was told I have more than enough cause to be let out of this lease and receive a full refund . 
  
  Sincerely,
  
  **** ********

  

  Business response

  07/11/2024

  Customer came in last Friday and spoke to our service manager and got him some information he was looking for to give to his lemon law attorney. Our service manager told him the dealership was on his side and we would help in anyway we could with the buy back process from Stellantis. 

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  During November 2023 Yark Subaru caused $4460.17 worth of damage to my ceramic coating when washing my car after an oil change. It was documented I denied the car wash for this very reason, but they ignored the service sheet. They took zero responsibility for their negligence and I was forced to go through my insurance to correct their failure. They flat out refused to pay if my original detailer fixed the damage. They would only cover the repair if their 3rd party detailer down the road was assigned. This 3rd party detailer informed Yark these scratches were from "filler" being washed out. Sadly, this isn't how ceramic coating works and is a huge red flag. This was an Opti-Coat Pro3 coating that cost over $3,000 to apply. It was done by one of the best detailers in Ohio. Between their dishonest 3rd party detailer and the professional I used, this resolution was hardly acceptable. I am requesting they cover my $500 insurance deductible

  

  Business response

  06/11/2024

  We acknowledged that the vehicle was washed and asked for the customer to come in to look at his vehicle, at that time we did apologize that this happened and took him and the vehicle down to our ceramic coating install specialist to look at the vehicle, who also works with the brand of ceramic coating the customer had originally installed. We set up a time for him to return over his break back in December to fix the vehicle at no cost to him. At that time, we would have taken care of the issue as promised. Out of good faith for the customer, we will be sending a check for the amount he is requesting. 

  Customer response

  06/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Please have Yark Auto mail the check to:

  
  ***** ********
  *** ******* *** *** ***
  ********, **** *****
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December 2023 I delivered my 2022 Jeep Grand Cherokee L Limited to Yark Collision at 6111 Fantasy Dr Toledo Ohio 43615 to have my roof replaced because during a tornado a tree limb fell on the back end of my Jeep. March I was told to pick up my Jeep because it was finished. Upon arrival I saw there was white paint on my Jeep, along with other scratches especially to the door handle. There were gauges and also paint on the inside of my Jeep. The inside molding got damaged there was some type of goo all over my console where my shifter is located. There was also a hole in my left Rear passenger door well. Scratches all over molding and paint. I have pictures to document everything. I sent them to my insurance company and they issued me the check for the roof and instructed me to hold the check until they fixed what they damaged. Well they fixed most of everything(still some fine scratches in the paint but I was willing to overlook that. So when I picked it up the 2nd time I noticed there was paint still on my radio screen(infotainment center) so Nick(the representative I was dealing with) tried to use window cleaner to get it off but it wouldn't come off. So he took the Jeep around back to do something else. When he returned the Jeep was running(screen was on) but the paint was gone. I gave them the $11,000 check I was instructed to hold and left. Got home turned the vehicle off, the screen goes black and I see a big scratch on the screen, I call my wife she gets on the passenger side and notices two dents on the top of the screen. I made the shop aware and they said they would get back with me. Well they tried to get my insurance company to cover it so Allstate reached out to me and I told them that was not damage from the tree it got damaged when they replaced the roof. Well they said that the insurance company denied the claim and I'll have to take it up with them. Yark damaged my screen, Yark needs to replace my screen.

  

  Business response

  05/23/2024

  The issues in the attached photos had been taken care of prior to this complaint. The customer emailed on Monday informing us his radio screen was scratched. We submitted the info to his insurance company and they declined the supplement. As a will of good faith, we have contacted the customer and have the radio screen part ordered. 

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took our 2023 Chevy Tahoe with 6,700 miles on it running and drove in to ***** ****** there service advisor there made a appt to have some things programed .. he called me 3 days later and said hey do you know this is leaking coolant and i said wasnt aware of it he told he he'd look into it .. he then called back 1-2 days later and asked where i got the car from Hertz and was there any damage and i said NO there was NOT after he did his leg work he called me and told me they are putting a new engine in under warranty i said thats great news ... 2 weeks later after the motor arrived and unit was in the shop getting to have motor installed ***** called me again and said hey man we have this unit in the shop and notice there is a head bolt that was loose and exhaust bolt that was bent i was like ok we did not touch the unit at all and states since it was tampered with it will not be covered under warranty now this was almost a month of my unit being there ... i talked to Mike Parks the svc mgr and he told me that the unit was in a accident and the motor was caused by it to fail ... there is NO way that he knows 200% that accident caused that when unit was dropped there was NO damage on this unit ... I have a call into GM Corporate as well ... I went today to pickup my Tahoe as i was done arguing with them .. ***** my svc advisor gives me the key and tells me its out back so i walk out back and try to start it and it just clicks so i walk back in and ask him for a jump box because they left the lights on and battery was dead and he said to me what do i look like your ****** i was like wow thats rude no you left my lights on and battery was dead so he brought jump box out just clicked brought a diff box out and just clicked then used jumper cables and just clicked it was running like normal when dropped now it wont start i want my unit back the way it was dropped i gave the key back to ***** when running to call me i will call attorney general and local news channel

  

  Business response

  05/23/2024

  The vehicle had been in an accident according to the vehicle's CarFax report. We were working close with our GM rep to see if GM was going to cover the engine replacement, and we were advised not to repair under warranty due to the vehicle being in an accident and the engine being tampered with prior to it coming into our service department. The customer ultimately decided it was best to pick the vehicle up and have it towed out as of yesterday. 

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2021 Yukon AT4 in For warranty service. Front grill was peeling and was under warranty so I Took it in to get it fixed. When I return to pick up my vehicle, I found the entire front fender deeply gouged, and scratched. I confronted them of what happened to my vehicle while in their possession and they first had agreed to fix it but they only buffed it and the deep scratches are still there on a $100,000 vehicle. At this time, I get no response. Also, the Full warranty has never been completed. **** ***** The manager will not return calls. I have gone there and And he tells me he’s trying to get the part in and he’s also going to fix my driver side fender that they destroyed but almost 6 months later nothing is happening and he will not return calls. warranty work needs to be completed and fender replaced

  

  Business response

  04/29/2024

  We have contacted the customer and she will be in this Wednesday or Thursday to have the ordered part installed and we will also take a look at the scratch on her fender. 

  Customer response

  05/30/2024

  They set everything up and and the last minute they stated they don't have a loaner. He stated he will call me back in a little bit. I have called multiple times and nobody will call me back. 

  

  Business response

  05/31/2024

  Customer has been contacted and will be coming in within the next 2 weeks.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/6/24 - Took car in for full inspection, ended up needing front breaks. After spending $537 bucks and less than a month later, breaks are making noise--badly. I am already playing phone tag with the manager and I'm annoyed at *****'s attitude. I am also super disappointed and annoyed at the huge inconvenience. So much money for more time and issues, it is really crappy. I don't have time to discuss, schedule, or arrange drop-off and rides all day.. I have a family emergency going on and DON'T HAVE TIME FOR THIS. I don't really want to return to Yark ever... willing to go to another Mazda for repair.

  

  Business response

  04/05/2024

  We spoke with the customer today, 4/5/2024,and stated with the brakes there is an adjustment/wear period and we would be glad to look at them, at no charge, any time the vehicle can be brought in. After one month, with very limited driving, and drastic weather changes could be a factor of both. However, our work is guaranteed and we will review the issue when the customer can bring the vehicle back into us, please contact our service manager to set up an appointment at a time convenient to you, and if possible, we will supply a free rental to review your claim. Thank you.

  Customer response

  04/05/2024

  
  Complaint: ********
  
  I am rejecting this response because: I told mamager on phone I want another dealership to check and I won't be returning. They are omitting information during our exchange and I don't accept the response.
  
  Sincerely,
  
  ******* ********

  

  Business response

  04/08/2024

  We need the customer to set up an appointment so that we may look at the vehicle. If there is a defect with the pads, it would be covered under the warranty at no cost to them. If it is something else, we may be able to resolve the issue at no cost, as well. This is the only time the customer has had this vehicle in to our service department and we stand behind our work from manufacturer parts to our factory trained mechanics labor. We can not issue a refund for defective parts without properly inspecting the vehicle and customer's concern. 

  Customer response

  04/09/2024

  
  Complaint: ********
  
  I am rejecting this response because: I wish to go to another mazda dealership. Corporate confirmed this is possible, Yark just being obtuse in this request.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my suburban in June 2023 with concerns of transmission failure. They told me there were no problems and tried to sell me thousands in preventative maintenance to "keep it running smoothly". My car has just been serviced no long before this. At this time my car was whining and hesitating but still driving. More recently, I had scheduled an appointment to bring it in for the side detection system failure and concerns regarding an oil leak. Before my scheduled appointment, my car broke down. I called in to yark and spoke with a service advisor and said I have an appointment Monday but my car broke down, it will be towed in there's something wrong with the transmission and/ or motor. ***** said OK I'll be here let them know to see me when it's brought in. The work order ticket for my car was apparently never updated to reflect that I called in to let them know of it being towed due to transmission/ motor problems. After diagnosis I was told of the oil leak and ball joint and side detection systemfailure. Nothing regarding the transmission. At this point I said so my car shaking while trying to accelerate is a ball joint? **** said yes. I immediately took my car to another shop who diagnosed the transmission and torque convertor in less than 24 hours and I then had to have it towed out to a transmission shop where it was fixed in less than 24 hours and$4500 dollars later. I contacted ****, the service manager, who took days to return my call and even had a service advisor contact me back before he contacted me. At this point, I had also left ** a message who I've still not heard back from. **** finally contacted me back and instead of addressing why his service advisors didn't add the pertinent information to the work order proceeded to continually ask me why I didn't question this upon picking up my car. Anyone that would've driven my car even in a parking lot would've known something major was wrong. Then proceeded to basically telling me I was lying because there's no way I drove 8 months and 14k miles with my transmission pump going out. My transmission and torque convertor had to be replaced at this point. $4500 dollars later and 2 different shops, my cars fixed. No more whining, hesitation, or shaking. **** also told me that even had it still been covered under warranty in June, there was no proof of transmission failure and I would've had to pay diagnostic fees to take my transmission apart to find the problem. Isn't that the point? So what was done to diagnose my car if no one took it apart or looked at it? This did occur at the yark auto group Perrysburg.

  

  Business response

  03/12/2024

  Customer has a 2015 Suburban with 182,000 miles. The customer brought her vehicle in last year on June 21, 2023 stating she was hearing a whining noise that we were unable to duplicate and never heard during that visit; customer declined all other services at that time. The vehicle was towed in on February 26, 2024 for oil leaks and a side detection issue, which the customer declined repair. The customer did not mention having a trans concern at this time and has driven the vehicle the past 8 months and over 14,000 miles. This customer also has an aftermarket warranty that was not purchased from Yark.

  Customer response

  03/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: my transmission concern was stated to 2 separate advisors/ employees at Yark, I called in multiple times the day my vehicle was towed in when the transmission failed completely. I spoke with ***** who i voiced the concern to a well as a lady at the call center.  Failure on yarks part to update the work order is a problem within the company,  not me. Yes I drove 8 months with my transmission pump going out due to failure on yarks part to properly diagnose my failing transmission.  **** stated even if they had diagnosed this in June I would've had to pay for my car to be taken apart to diagnose the transmission and prove there was a problem. Isn't that the point? If my car wasn't taken apart to diagnose or investigate my transmission concerns,  what exactly was done to "diagnose" my vehicle? Yark has failed to properly investigate my failing transmission on 2 separate occasions now.  Of course I took it elsewhere. It's amazing how another shop had it diagnosed in less than 24 hours and after sending it to the transmission shop it was fixed within another 24 hours.  It's important to listen to your customers.  My car didn't get 182,000 miles on it sitting in my driveway.  I'm telling you something is wrong with a car I drive daily.  Have the due diligence to properly inspect and diagnose my car.  Not taking it apart to investigate a serious concern seems lazy, careless,  and negligent.  **** is so bent out of shape about why I didn't say anything when I picked my car up the 2nd time that he wasn't concerned in the least with addressing why his service advisors didn't update the work order.  My car was not towed in for an oil leak or side detection system failure.  That doesn't even make sense.  A screen shot of my call log is attached. All highlighted numbers are Yark numbers i called the day my transmission failed completely.   I called in multiple times and had open communication with the call center and advisor. 
  
  Sincerely,
  
  ****** ******

  

  Business response

  03/14/2024

  On June 19, 2023 customer scheduled and appointment stating a “notable whining sound when vehicle is in gear and stopped. Vehicle sometimes shifts hard and/ or late, and sometimes when shifting from park also.” (attached PDF ****** RO3) In June 2023, the 2015 Chevrolet Suburban had approximately 166k miles on it. When she brought the vehicle in on June 21, 2023 for her scheduled appointment, she explained the following to the advisor (as seen in attached PDF ****** RO2) “CUSTOMER STATES VEH IS MAKING A WHINING SOUND WHILE VEHICLE IS IN GEAR WHILE VEHICLE IS STOPPED. CUSTOMER DOESN'T KNOW IF DOES IT MORE WHEN WARM OR COLD. CUSTOMER HAD HUSBAND REPLACE ALTERNATOR IN LAST 60 DAYS, AND BELLE TIRE REPALCED ALL SHOCKS AND STRUTS IN LAST 6 DAYS ALSO.” After inspecting the vehicle, the technician could not duplicate customers concern and found “truck not making any noise at this time it runs and drives fine we put over 30 miles on it and the truck makes no noise”. Customer never called or returned again until 8 months and approximately 14k miles later on February 26, 2024 when she called “CUSTOMER STATES error message for side detection system for blind side sensors” and had “Vehicle towed in- says that when she got her oil changed they told her that she didn't have any oil, would like the underside checked to see if there is an oil leak”. (attached PDF ****** RO4) This oil change was not done at our dealership. When checking in with her advisor for her appointment, she never mentioned having a trans concern at this time. After inspecting the vehicle, the technician “Checked and found no communication with side detection modules.” and “Checked and found multiple leaks from the engine. Recommend starting with oil pan reseal & valve cover gaskets, (attached PDF ****** RO5) and customer declined repairs.
  
  We feel we do not owe this customer any refund that she paid to another company being that she only brought this vehicle in 2 times and we were unable to duplicate the customers concern and she had enough time in between these visits to bring it back to us. Without verifying the issue and contacting her warranty company, it is unknown if this would have been covered or not. We also do not know the full maintenance history of this vehicle as she has only had the vehicle to us a few select times. 

  Customer response

  03/14/2024

  
  Complaint: ********
  
  I am rejecting this response because: none of this was a noted concern when I notified them that it was under warranty.  Full maintenance history was available as it had only been serviced at Chevy dealers prior to this due to still being covered under the extended warranty.  Where the warranty was purchased was never questioned either.  It was also purchased at a credible chevy dealership.  None of this was even questioned when it was brought in.  We decided to try yark out as it was closer to us and that decision is extremely regrettable.  They take no responsibility in failing to diagnose a vehicle that was eaisly and quickly diagnosed at another shop.  It's amazing how all of these sounds and problems I had were undetected at Yark but easily detected and diagnose elsewhere.  Also amazing that replacing the transmission solved the whining noise,  hesitation, and shaking while accelerating and yark is still taking no liability in their failure to communicate within the shop and properly diagnose. I'm not sure if this has to do with myself being a female or the shop not wanting to do warranty work because they don't make much money off of it.  Either way,  it resulted in complete transmission failure.  At this time,  I would ask that the BBB further investigate this.  I paid diagnostic fees in both June and February for them to not diagnose the transmission failure.  Apparently I paid hundreds of dollars for someone to drive my car 30 miles and not even actually take it apart or actually look at the transmission and components.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  03/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 02/21/24 I went to the service center because of a loud banging under the vehicle. The service advisor **** *. said that they would have a mechanic drive and do diagnostics on it. In about 20 minutes he came back and said they found no issues and I probably ran over something that got caught under my wheel well. I asked if they had looked underneath the vehicle and he advised yes. The technician was # **** on the service order. A week later while driving on the highway the problem reoccurred but was now much worse. I returned to the service center and again with **** *. on 02/28/24. After an hour he came back with an Ipad showing me pictures of underneath my car and that the entire front underbody splash shields and hardware were gone. I immediately asked how they could have missed this a week ago if they looked under the car as I was told. His response was that the technician may have thought it was not out of the ordinary. I noticed on the estimate it was the same exact mechanic that looked at it. I asked how could he miss it. Again I got no valid response. Now he hands me an estimate of 727.00 to fix it. I explained I was very upset and I wanted to think about this. He then gives me a new service order charging me 177.79 for labor and diagnosis for the same situation that the same mechanic should have caught the 1st time. The vehicle had only been one place for service since purchase at Yark. That was a ********* *** location. **** *. made it clear since I did not get oil change done at Yark it could have been *********. I went to ********* and in their defense, they agreed to fix the problem for me free of charge no parts or labor. Yark has yet to return any phone calls or messages made to The service manager ****. I want a refund and an apology from the Service Manager.

  

  Business response

  03/08/2024

  It appears that ********* caused the issue by not putting his vehicle back together correctly after going to their establishment. The customer does not want to pay the dealership and does not want to pay *********. During his initial visit, we checked out his vehicle at no charge and could not duplicate the customer’s issue. The customer then rescheduled and agreed to an estimate to have the vehicle checked out again. After the vehicle was checked out, we found a piece from under the vehicle missing. We included a complete estimate for repairs to the customer. The customer was very unhappy the missing pieces were not covered under Nissan factory warranty or his Nissan extended warranty. We explained that it was not a manufactures defect that caused the pieces to be missing. ********* came to the dealership and purchased the missing parts for the customer. With ********* coming to the dealership and purchasing the missing parts, we feel it is a clear admission of guilt and ********* took responsibility for their error. Truthfully, he should be going after ********* for the check out, everything started after ********* worked on the vehicle. Ultimately, it was the customer’s choice to take the vehicle to *********. Attached is a copy of the signed estimate. 

  Customer response

  03/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  1. The provided documentation by Yark was never given to me nor did I sign it. Everything I was provided I attached.   I was never provided an estimate of the inspection amount I had to pay. I was only presented with the FULL estimate to fix and told it was not covered on warranty. When I refused to pay the FULL 700+ to fix what they found, I was then handed the document for 177.00 for the labor of the inspection.  **** offered no indication who was at fault for the issue. I immediately asked if they had to take it off to inspect the first time they "found nothing" or did the recall work.  He said he didn't know. It was my questioning that brought up the oil change.  Bottom line is no one could prove who did what if wrong. Yark is not taking any responsibility or doing anything to show my value as a customer.  ********* is, by taking responsibility for what they "could have potentially done".  Since neither party can confirm with 100% certainty who is at fault, they should share the responsibility.  ********* is doing so, Yark should do so.  If I do not receive a refund as requested and a written apology, I will pursue the matter in small claims which seems like a big waste of all parties time.  Refund me for the inspection or I will pursue all legal options I have, including subpoenas for all staff I have dealt with on this matter. 
  
  
  Sincerely,
  
  ****** *******

  

  Business response

  03/11/2024

  Please see attached PDF of the signed estimate provided to the customer. In order to get the estimate, customer needed to have a diagnostic of the vehicle in which he was charged the diagnostic fee. Customer denied repairs. 

  Customer response

  03/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I disagree. BBB thank you for the opportunity to resolve this without litigation. Since Yark cannot resolve this in this platform I will be filing a civil complaint tomorrow morning with appropriate requests for appearances from **** and any mechanic that touched the vehicle.

  
  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩