ComplaintsforSecuritas Technology Corp.
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Complaint Details
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Initial Complaint
10/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We originally had service with Stanley Security at a Commercial Building we owned. We sold the building in Dec 2021 at which time we canceled the service. The company is now Securitas Technology which continues to send us invoices. Repeated requests to cancel the service and discontinue the invoicing have gone unanswered. Repeated requests for a copy of the service agreement have gone unanswered.Business response
10/29/2024
To whom it may concern,
this consumer
****** ******** **** ****** **** ** ***** ******** ** *****
Daytime Phone* ***** ********
E-mail: **********************is an USA client, we are Securitas Technology from canada, this should be adressed to a company near Saint-Charles MO.
Kind regards,
*******
Claims and investigations coordinator | Securitas Technology
***** ***** ** ***** ********* ******* *** ***
O : * *** ******** ** ********************************
***************************** * *****************************Initial Complaint
10/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They did answer only one time each and man name *****, and a woman named *****. I have tried to call again, but no one has answered the numbers they have given me . The woman ***** told me that ***** was to call me Wednesday or Thursday of last week to correct the problem that I have been having with the company, but he did not call either of those days, and has not called. My Phone: ************. my Caption line is ************.I have continued to call them however I just get an answering machine. The last bill I got from them, their address is out of Fishers, IN, ******************Business response
10/29/2024
to whom it may concern,
***** ******
****************
***********, CA 93454
Daytime Phone:**************
Evening Phone:**************
E-mail: ************************this complaint must be sent to Securitas Technology in the *** they will be able to access all the client information and help with the complaint.
Kind regards,
*******
Claims and investigations coordinator | Securitas Technology
8125, boul. du Golf, Montral, Qubec, H1J 0B2
O :**************
********************************************************** | **********************************************************Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have cancelled 4 accounts with Securitas for fire monitoring services (Buildings 3, 4, 8, 9). Two of these accounts have been outstanding for almost a year (Bldg. 8 & 9). On 8/8/23 I requested the cancellation of 2 accounts (Bldg. 8 & 9) on 10/8/23, which complies with their rules. 1 account has been cancelled and the other has not. I have emailed the account manager many many times but have not even received a reply back acknowledging they have received my email or any solution to the problem. Since I do not know the cancellation date of services I have not paid an invoice. 1 other account (bldg. 4) that I thought were closed, is not as I received a phone call regarding that building in the past week. This leads me to think that the last account (Bldg. 3) is not cancelled either. This issue has lasted over a year at this point and I believe that it should not be the case. Since I haven't heard back regarding bldg. 8 & 9 I have not brought up building 4 issues.Business response
10/11/2024
To whom it may concern,
those BBB complaints has been sent to Securitas Technology in Canada.
This situation must be treated by Securitas Technology in USA.
kind regards,
*******
Initial Complaint
09/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Sales man came to my door convinced me there system was better than Telus even new when my contract was up said theirs was cheaper and being a widow on a widow on in pension I said ok was set up in two hours by that night I had time to think and sent an email cancelling been fighting for 4 months sent everything to them by registered mail have not heard anything my daughter tried helping but did not answer her calls or emails I also told them I could not open the pdf file that had the contract by time I got it it was to late to fill the cancellation form and send by registered mail can I cancel there payments when they start in December I am still paying Telus till then when theirs starts it’s 10.00 more I saved copies of what I sent the company if you would like them sincerely ****** *******Business response
10/07/2024
This customer request has been sent to our Canadian Team to investigate and respond to, they will reach out to the customer directly to resolve.Customer response
10/07/2024
Could not see business response just would like them to honour my request to cancellInitial Complaint
09/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have been trying to cancel my service with Securitas Technology since July 15th, 2024. I e-mailed on July 15th, I received a response on July 26th, said someone was going to contact me, never did. I called again, they don t answer !! Then as I am dismantling my alarm system, they call wondering what was happening. I then explained that my service was cancelled on July 15th for August 1st. They had no record of it ! Wow ! no communication. I then call again a few days later and got someone (Operator ***) who actually gives me a name ****** ***** and says she received my case on September 3rd !! Are you kidding me ! 1 month and a half later ? He then gives me the e-mail address ************************** to contact and I ve been trying to e-mail since September 9th with yet again no response. In the meantime I receive another bill for September ?? I call again and again nobody answers ! I want my refund !!! I started with Stanley Security which had great Customer Service to now this....Securitas. All I want to do is cancel so I can move on.Business response
10/07/2024
This customer request has been sent to our Canadian Team to investigate and respond to, they will reach out to the customer directly to resolve.Customer response
10/07/2024
I am rejecting this response because: No one ever contacted me or responded to my e-mails. Finally after 3 months, this issue was resolved just this morning. I called again this morning, seeing I received again another bill for the month of October, which the service was cancelled on August 1st, 2024. *********** **** was nice enough to do the cancellation on the phone with me without having someone call me back or e-mail me. I was satisfied with ***********, but not with Securitas Technology as I have had a bad experience with this Company since trying to cancel on July 15th, 2024.
Initial Complaint
09/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
My home security contract (originally through ******* security who were bought out by Securitas) expired in early 2024. I decided to cancel my account with ********************** due to high monthly fees and poor customer service. On August 22nd I phoned ********************** to cancel my services and after waiting on hold for almost 30 minutes was told by the representative (*******) that no one was working in the cancellation department. I asked to speak to a supervisor because I wanted to cancel my services immediately, he gave me an extension number I had to call to speak to a manager (extension ****). After another 30 minutes on hold I got through and was told by this person that he was not a manager, that the cancellation department was not available but he would send my contact information to a supervisor and someone would contact me before the end of the business day. No one ever called me back. Later that day I sent an email to Securitas ******************************** informing them that I was cancelling my services effective August 22nd and explaining that I had called them that day as well. Since August 22nd I have sent a further 5 emails and have not gotten a single *********** security system was uninstalled on August 23rd, but they sent me a bill of $56.09 for the period of August 25th to September 25th. I want someone from the company to allow me to cancel my services. I am not under contract and have not used/accessed their system since August 22nd.Business response
09/17/2024
This request has been provided to our Canadian team in order to provide a solution.Customer response
09/17/2024
I am rejecting this response because:
Their response states that they are submitting my complaint to the Canadian business team.
I called and emailed them on August 22nd and have had no response from them since then, so them submitting a complaint when I have been waiting almost a month for a response already does not resolve my issue.Business response
10/07/2024
I have followed up with the Canadian team to ensure that they have spoken with the customer and completed their request.Initial Complaint
08/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been trying to cancel my service with Securitas Technology for over two weeks. No response from phone calls, emails, etc. I am a seninor citizen and do not want to keep paying for securiy monitoring when my system is not even workin. No contract as I am residential customer that was grandfathered in . Started with Honeywell sold to Stanley Security and now Securitas. All I want to do is cancel so I can move on. What is wrong with this place? They need to be shut down!Business response
09/03/2024
Communication has been sent to the customer via email and we will be reaching out via phone today.Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been trying to cancel my contract with Securitas Technology now for 3 months and not only have I not received confirmation, but they also keep sending me bills. I have filled out their online form, i sent them a letter via mail, and i have tried to call (without getting past being on hold). Can you please help me to get their service cancelled? Their monthly bill is approximately $70/monthBusiness response
08/02/2024
This has been reviewed and we are working directly with the customer to resolve.Customer response
08/08/2024
I am rejecting this response because: Although Securitas very promptly sent me an email telling me they would handle this, nothing has happened. Their message asked me which address we wanted to cancel (we have their services at two addresses) and I told them that I wanted to cancel both and to please send me a closing statement so that I would know how much I owe in order to complete the cancellation. I never received any response - and, since that time, have received calls from their alarm center telling me that our alarm is offline (because I unplugged it). I would like to have this company close our account and send me a verification that it is closed.Business response
08/09/2024
The customer request is being processed and results will be communicated to the customer as soon as complete.Initial Complaint
07/17/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
We changed our home security monitoring to a new company. After several attempts we have been unable to cancel our previous monitoring company by phone, mail and email. For over 3 months we have been trying to get Securitas to cancel our service. Their monitoring equipment is no longer in use at our residence, and we believe it was not being monitored for a long time. The new company told us there was no way that it was being monitored since it was so outdated and we were paying over 30.00 per month. We keep getting bills from Securitas and they do not respond to emails. Their phone number has a recorded message that the wait times are in hours.Business response
07/18/2024
Thank you for the communication. We are in contact with the customer and will provide an updated resolutions directly. We will consider the matter with BBB acknowledged but closed.Customer response
07/22/2024
I am rejecting this response because:
I have not received any confirmation from Securitas that our services have been cancelled per my request.
***** ******
Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We requested termination of services via the online termination link on April 11th 2024. We have since had another company take over both security services for our school--putting in a new system. We are continuing to receive bills from Securitas for a service that is no longer active at our school and we also receive emergent calls from Securitas about one of our emergency contact buttons not being online. We have e-mailed, called, etc attempting to resolve this issue since April, but no one has responded.Business response
07/10/2024
Thank you for the communication. We are in contact with the customer and will provide an updated resolutions directly. We will consider the matter with BBB acknowledged but closed.
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Customer Complaints Summary
63 total complaints in the last 3 years.
48 complaints closed in the last 12 months.