ComplaintsforSecuritas Technology Corp.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was notified by the company that my account was several months past due. That was not true. I paid the company via online banking through my credit union on time. The company states that since the invoice number was not on the checks from my credit union, my payments were not credited to my account. However, my account number was on the checks and the payments were taken from my account. Also, every invoice I received was for the monthly amount ($34.38). There was no indication of a past due amount, ever. At the request of collections and billing team member, ***** *********, I provided the check numbers associated with all of my payments. I canceled the service on November 8, and was told it would be effective in 30 days. I subsequently was sent an email stating that two more invoices were overdue. Including a full payment for the month of December. After disputing the bill, I was told I owed $8.04 for the partial December service. I notified Alexa that I had mailed a check payment for $8.04 on December 19. Today, December 24, I received an email stating the same two invoices are 21 days overdue. I had expressed my concern to Alexa about the potential negative impact this can have on my credit. She stated that they don't report to the credit bureaus. It is my position that if it were not for their poor billing practices, I would not be in this predicament. Furthermore, I have paid every invoice I have received and do not believe any further payment is due. The company name on the invoice is Securitas Electronic Security, Inc. Corporate Headquarters, **** **** *****, *********, OH ***** - ***** ******** * ***** ******** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩