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          Find a Location

          Servpro of Parma and Seven Hills has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileServpro of Parma and Seven Hills

            Fire and Water Damage Restoration
            Multi Location Business

            Contact Information

            720 Marks Rd Unit C

            Valley City, OH 44280-9775

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            Visit Website
            Email this Business
            (440) 887-9000

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers disaster recovery cleaning services.

            Business Details

            This is a multi-location business.

            Find a Location

            Servpro of Parma and Seven Hills has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              720 Marks Rd Unit C, Valley City, OH 44280-9775
              Email this Business
              BBB File Opened:
              9/27/2004
              Years in Business:
              28
              Business Started:
              5/1/1996
              Business Started Locally:
              5/1/1996
              Business Incorporated:
              7/5/1996
              Type of Entity:
              Corporation
              Alternate Business Name
              • Servpro of Mentor
              • Koster Enterprises, Inc
              • Servpro of North Lorain
              Business Management
              • Mr. Albert Adkins, Owner
              Contact Information

              Customer Contact

              • Mr. Albert Adkins, Owner
              Additional Contact Information

              Fax Numbers

              • (330) 220-8141
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Preparing for and recovering from flooding

              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              E. L.

              10/18/2022

              This is the most fraudulent company in ****. From theft of personal items (Later returned only after having to prove the items were taken) to fraudulent billing practices of charging for services they did not provide. When they put in blowers and then "Barriers" to protect the rest of your house but forget to put in ************ for these barriers and mold, dust, and asbestos then blow thru your entire house causing even more work for another company later. Their workers had to borrow our tools to do their job because they continuously failed to show up with proper tools. They damaged furniture, structure and caused more damage than they fixed. When their own site manager apologizes to you and says "Gee, sorry I wasn't here more often to manage this job properly", there is a problem with that company. If any insurance company sends you servpro of parma to mitigate any damage, RUN as far and fast as you can away from them. They should be out of business if not in jail!

              Servpro of Parma and Seven Hills Response

              10/20/2022

              There are many Servpros individually owned. We would like to address the concerns but we do not have any records for an *******************. Any further information to help pull the file like a name the policy was under and address. We would gladly review and address any concerns. We will send you an email as well.

              Servpro of Parma and Seven Hills Response

              10/20/2022

              Found file under another name. Unfortunately, our crew did take a charging station and ladder on accident, both items look identical to Servpro property, and we addressed both items with providing reimbursement. As for work quality, this BBB review was the first our office has heard and the insurance company has audited the file. Water damage causes more reconstruction that most realize, and it is normal for items to be addressed during rebuild, which we typically handle ourselves. Our certificate of satisfaction by insured was 7/10 to be recommended again, dated in April. We spoke to the adjuster as well and they have explained to us the job was done properly. We will be closing this file, and we apologize your experience wasn't a 1/10 we strive for.

              Customer Response

              10/20/2022

              Fraudulent billing is a crime. Charging for items you did not provide or work you did not do is a crime. If you would like I will post your bill with supporting photographs to prove our claim. We can also post the pictures of further damage you caused and pictures of the poor-quality work that was done. The insurance company was never on site to verify any of the work, so they had to take your word for it. According to the **** ********** of ********** our next step is to hire an attorney to go after this matter.

              Servpro of Parma and Seven Hills Response

              10/20/2022

              Job was completed in April, and its almost November. In order for us to review the claims, you do have to do what you suggest. Please send us email to *************************************************** and we will review. We submit before, after, and during videos and photos to carriers, they dont need to be onsite. Any errors for billing will be corrected and sent back to carrier or to customer, if they approve. Thank you for understanding and I look forward to reviewing your concerns.

              Local BBB

              BBB of Akron

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