ComplaintsforTimber Creek Structures
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On August 21, 2024 I purchased a 10x20 repo shed for ***** cash from Timber Creek structures. I found this shed because someone I know is affiliated with this company so I trusted her so I thought this was a legitimate company. I was told from *********************** that I could have the shed delivered on Friday. I told ***** that Im on vacation the following week and I was having gravel put down and would like it delivered that week. He said no problem he put approximately delivery date 4-10 weeks why for a repo thats on the lot ready to go. I called other companies and they said no way it should take that long for something that is on the lot. I called ***** and asked when its getting delivered and he said he would look into it and call me back no call.. I messaged **** and she told me the same thing.. I went down there yesterday and talked to a guy about getting the shed delivered and he said they dont handle that there that I was to call the office at Timbercreek ************. I called that number and she told me to contact ***** at the warehouse ************. I called ***** 3 times yesterday and get her answering service. They asked for my contact information and still havent heard anything. I want all of my money back. They want to keep 25% for a cancellation fee. I have read similar reviews and this is a on going thing with this company. Please helpInitial Complaint
08/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I bought a repo shed off of Timbercreek Structures June 2024. I went to the business on Belmont in Youngstown and seen the repo shed in person. They explained how the person bought it and didn’t like it so they returned the money. I liked it so bought it! They said can’t deliver it the week of July 4th but can have it to you the week after. I said yep earlier the better I have a guy putting rock down for me now and if anything changes I’ll call you and tell you. Since it was a repo and sitting right at the lot they said it could be delivered asap. Well I’ve called and called got the same lady everytime. She asks for my name date of sale and where I bought it and tells me ok I’ll get to the bottom of this and call you right back (never calls back). I have talked to her over 5 times with nothing getting solved. We’re now into Aug 2024 and still have no answers on where my shed is or when it will be delivered. I feel like I might have been ripped off for $4000 but they have assured me that their company isn’t a scam. Why sell a repo and never deliver? I think it might be a sales gimic to get people to buy sheds.Business response
08/07/2024
That was interesting. Have spoke with the guy weekly he would of had but he had to go out of town. Very amusing the comments he is making. Will get him delivered next week.Customer response
08/07/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID 22107477, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appearIf terrible customer service is amusing to them then I’d rather have my money back. The track record for this company speaks for itself I wish I would have never bought from this company. Can I please have my money back!
Regards,
Timothy Rednock
Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4/5/2024 I purchased and paid in full $4440.80 for a shed that was supposed to be delivered to me in May 2024. I contacted the company multiple times and keep getting a run around when I voice my complaint as to all the missed delivery dates they keep promising me. Now when I contact the company, they say give me your name and number someone will contact you, but they never do. I have requested a refund from them because as of today I still don't have my shred that was promised to be delivered to me in May. I'm trying to go this route without having to spend more money on a lawyer. Attached is the invoice and a copy of my wife's credit card statement where she paid for my shed in full. Strange thing is it comes up as ********************** ****** OH. Any help would be greatly appreciated.Business response
07/09/2024
Building will b delivered soonInitial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband and I purchased a run in shed from this company in October of 2023. It was supposed to be completed by December 18th. By February it was still not even started. We requested a refund in March of 2024. We still have not received a refund from this company and now they will not even return our phone calls.Business response
07/02/2024
Will send out on the 8th of July . **Initial Complaint
06/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Middle of March paid timberlake structers in ****** **** 2024 1500 dollars to build a a shed for me 8 10 weeks deliverd.still have t received I get promises of 10 14 on June 10.as 25 by the end of june.as June 27 middle of july.tired of fighting beg please help me nothing I haveBusiness response
06/27/2024
The guy is a mental case we have him scheduled for delivery.Initial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Timber Creek Structures in ****. I ordered a chicken coop to be built and delivered on April 4 2024. Had not heard anything from them and found a better price ($1500 cash), so cancelled the first one, by phone, was told "no problem" and drove 2 hrs to the office in **** and gave them the cash. The sales rep I dealt with making this deal was *****. When we got to the office ***** was not there but on his way. ***** was in the office and he said $1500 was not a correct price and tried to charge me more. When ***** showed up he said yes, $1500 was the advertised and correct price. ***** did not believe him and made ***** call "the boss" which he did and was told (we could hear) yes $1500. I gave him the money, and was told it would be delivered within 2 weeks. Nothing. 2 weeks go by, I call *****, he says you have to call the main office, so I did. was told probably another 2 weeks. Then I get a call asking if I want both sheds delivered at the same time. I said I had cancelled the first one and was told it was cancelled. They claim no *** in the office spoke to me and they would have to check with "the boss" to cancel the order. Multiple calls to the main office, always answered by an answering service, no one can get me a delivery date or confirm that the first one was cancelled. I can't afford 2 coops. Today calling again for delivery date, was again told I have 2 sheds, and the one I paid cash for (and have a receipt marked 'paid in full') was actually $1800. At which point I hung up.Business response
06/10/2024
Will refund your 1500 call office to cancel there is a 25 percent cancellations U would of had your coop u tried to b dirty and went between 2 salespeople. And got caught.
Initial Complaint
06/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Spoke to *************************** at Timber Creek Structures on March 9th and purchased a 12x24 shed. We put $3,000.00 down payment in cash with a balance of $2100.00 due on delivery.We were told 4 to 6 weeks delivery. We've made several calls to ***** & the office of Timber Creek and keeps being told they'll put us on their list. We need some guidance on our next step.Thanks,***********************Business response
06/06/2024
Spoke to him and told him coming this upcoming week . Will reach out again.Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At the beginning of March 2024, I ordered a 10X20 pavilion from Timber Creek Structures. I was told they would deliver it to my home within 2 weeks when I was on-site. I ordered the pavilion over the phone with an employee who appeared distracted. She told me that she was at school and did not have the correct order form and was writing the order on paper. I heard nothing from them in March and contacted my salesperson in April. A different employee contacted me back and I identified that the person I ordered from had messed up my order, and had my entrance on the wrong side of the pavilion. I corrected the mistake and expected to hear about delivery within a week. I contacted the salesperson again and had her boss contact me, who explained that they were struggling to get trucks to deliver and that I would receive a call at the end of the week or the following week for delivery. At the end of May, I still did not receive my pavilion. I contacted them for the last time and explained that I would cancel my order and order with another company if I did not receive it the next week. No one responded and I did not receive anything.Business response
05/31/2024
She paid zero dollars down and then started making rude comments. We have to get paying customers out first. We cancelled her order.Initial Complaint
05/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Was told I would have my shed within a week of 4/10/2024 because I paid cash in full and it would be made a priority ********* was my salesperson and ***** was the person who promised my shed would be delivered within a week it has now been 7 weeks and they have a different excuse every time I talk to them as of why it isn't completed I talked to **** the truck driver he tells me his trucks broke down with something different every 3 days I have lots of texts and phone calls to these people with nothing being done please help me as I feel like I was robbed I also have hundreds of texts back and forth that can be provided as wellBusiness response
05/28/2024
Will b delivering this week.Customer response
05/31/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************************
Initial Complaint
05/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a shed on February 27, 2024 that was a built repo shed sitting on the lot at Timber Creek Structures on ***************************. I paid cash and was told it would be delivered for free in 2 to 6 weeks. It is now May 14th, 2024 and I've called multiple times with the same run around and I have yet to receive my shed.Business response
05/14/2024
No runaround we spoke with him yesterday building will b delivered soon. **
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Customer Complaints Summary
200 total complaints in the last 3 years.
40 complaints closed in the last 12 months.