Business ProfileforTravelCenters Of America

Battle Creek TA yesterday on August 17, 2024. Receipt # ********* ******** ** **** ***  I went to the counter and pre-paid $40 for DEF. I explained I had problems across at the ***** station and was peed off about it. I'm new at this and there's a system there to make it work. So, I said "let me try TA across the road. I had just driven 25 miles to get DEF fluid for my truck. I am a local driver and need this for my new truck. She told me there won't be any problems here and that she would turn the pump. I went to pump #2, it turned on and pumped a whopping .38 cents and then the pump stopped. I walked back in and told her what happened. She said "Oh, I'm sorry let's try it again, but you will have to pay another $40. I paid again then I went out and it pumped .15 cents and the pump stopped. I went back inside and told her it stopped again. She said "that's so weird, lets try another pump, but you will have to pay another $40.". I straight out asked her "are you turning the pump off on me". She said "no, I would never do that". She was standing with the same guy and I was thinking they are screwing with me because they know I'm already upset from across the roads experience. I paid again for the 3rd time and drove my truck around to pump #7. It worked!! I walked in and used the bathroom after filling up Diesel at the ** section. As I left I yelled over "#7 worked". She said "I'll get #2 looked at". I thought, so will I. Here I am. I hope someone checks into if I was being screwed with? I was already upset that I had to leave ***** to drive across to TA which I thought I'll start coming there instead if I can get in and out easier. Well, pumping three times and driving my truck to two different pumps is not easier. It's kind of funny if she was intentionally turning the pumps off, but to add to my frustration which was already obvious was not warranted.

I'm sorry you had an issue at some of our sites. I have forward your issues to management. But I did not have your phone number to add to it. In the future for any site, issues, you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at. . We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!