ComplaintsforTravelCenters Of America

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Initial Complaint
11/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I stopped at the dodge city petro at 426 AL-69, Hanceville, AL 35077 and got gas unfortunately I pulled the gas thing out of the holder and gas started getting all in the outside of the tank and on the side of my car plus it gas on my car paint and got gas in my crocs and on my foot I had to wash my foot in the bathroom sink even though I couldn’t reach my leg up too the sink so I had to wet paper towels to get the soap off my feet the cashier nor the manager helped wash my car with soap and water they only pour a medium size cup full of water on the outside and in the gas tank I then I played the coin slot and $1.50 got stuck in the machine which they also would not help with I would like a refund and them to pay for a car wash so my car don’t start having peeling paint not only that I have to drive that car like that for 7 more hours with the gas on the side of my brand new car I also want to tell you the pump number was pump 13
Business response
11/07/2024
The GM reached out to the guest , the guest might have not liked what was said and hung up. Or the phone cut off. The GM has tried more than several times to call the guest back to resolve this issue but guest did not pick up the phone each time. They did not re-connect.

Thank You,

Deborah ********
Agent, Customer Service TravelCenters of America
Customer response
11/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

I do not agree because they didn’t offer any solutions or help
Initial Complaint
10/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took my box truck to the TA in Baytown, TX, to have two batteries replaced (labor only) after confirming the cost of $60 over the phone. Once they replaced the batteries, the truck wouldn't start. The TA team said they didn’t know what was wrong and suggested leaving it overnight for a more experienced mechanic to diagnose it the next day. I paid the $60 labor fee and sent the driver to a hotel. The next morning, I was told the issue was due to the new batteries not being properly connected—a clear mistake by their mechanic. Despite this, they tried to charge us $600, then lowered it to $400, and we ultimately settled on $200 just to get the truck released. I escalated the issue to several people, including the district manager, and was repeatedly told it would be resolved and a refund issued. However, after months of follow-up, nothing has been done. I recommend avoiding this location, or at least paying with a credit card so you can dispute charges. Otherwise, you might end up paying for their mistakes and wasting time dealing with empty promises.
Business response
10/23/2024
The guest was contacted by the manager and this has been resolved.

Thank You,
Deborah ********
Agent, Customer Service TravelCenters of America
Customer response
10/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Refund has not been received. Not resolved yet.

Regards,

****** ****
Initial Complaint
10/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 9/7/24 I purchased 8 drive tires for my truck. On the 8th I delivered my load and went home, was gone for about 2 weeks on time off. I returned to work last week. On 10/5/24 while doing a tire check for air pressure I realized that the tire replaced was done improperly. I then proceeded to a Travel Centers of America shop in Carnesville, Ga. The Carnesville shop dismounted and properly reinstalled all 8 tires. The tech then informed me that a bolt had been broken and could not be replaced. I then proceeded to another Travel Centers of America in Menane, NC where the bolt was replaced. I lost a lot of time because of poor workmanship. Lost time results in lost revenue, this not the way to do business.
Business response
10/15/2024
The guest has been called more than several times by the manager. To date the guest has not called back the manager.
Before this, the repairs were made at another one of our locations when the issue was brought to our attention. We covered all cost and work was completed in a timely manner.
Thank You,

Deborah ********
Agent, Customer Service TravelCenters of America
Initial Complaint
10/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went into T/A council rd OKC for a repair and was told the parts and labor where warranty for a year on 9/4 on 9/25 called TA in Eloy AZ was that they would not come to repair warranty in chandler az for roadside repair Then I took the part back to TA okc on 10/03 told they wouldn’t cover it either this business is not Honorable the tech that changed part told me it was install improperly
Business response
10/11/2024
The guest was contacted by a manager and this has been resolved.

Thank You,

Deborah ********
Agent, Customer Service TravelCenters of America
Customer response
10/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******* ******
Yes a manager has contacted me and there was an offer but another manager called me after Jason and. Did resolve this matter
Initial Complaint
08/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My truck was damaged by a technician TravelCenters of America Eloy AZ trying to place on a knox sensor and he damaged and later found out he damaged the back pressure valve. I'm not a mechanic so I can only go off what I was told. The first kenworth in Dallas replaced the BPV pipe and said it should be ok. I got rehembursed But the damage was too bad that the back pressure valve needed to get replaced. Which cost $5,909. The first dealership said they will reimbursed the money for the job they did. But not the entire back pressure valve because of the way it came in. Christine **** in claims say they will not help with this replacement they're technician originally caused.
Business response
08/22/2024
Our policy is to settle the claim with one settlement payment which Mr. ****** signed a release for on 07/24/2024, ( it was also notarized) and the release does state he is releasing TA from any claims, etc. in connection with TA’s service from June 29. If the dealer repaired the vehicle and released it as OK the first time (what we settled the claim on) then the claimant should address the issue with the dealer.

Thank You,
Deborah ********
Agent, Customer Service TravelCenters of America
Customer response
08/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22173605, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The truck was undriveable when I arrived at the first dealership in TX and I was told by Christine **** to get any assistance I would have to sign and notarized the letter to receive funds. Christine **** was aware that im not a mechanic and asked me to sign that. I informed her it could be a retread problem or it needed to be replaced. I was not asking TA to pay for a 6k job to get over on them if retread was what could fix it. I tried to be fair as if it was my own money paying for it. The mechanic retread it and i thought it was fixed but retread didn't work. The dealership is only refunding the tube and labor they put on it
and said they couldn't tell what the pressure was unless driven. Christine **** never said replaced the entire back pressure valve or we're not helping you out. Both dealerships have pictures and documents ready for this upcoming case with TA if we can't work things out with this dispute. Christine **** is fully aware and the TA shop in Eloy AZ that their technician damaged the back pressure valve. $900 was reimburse but we just needed the difference and this would have been over.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

*********** ******
Initial Complaint
08/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**** ****** the ta truckstop did a 3 axle alinment drove 50miles tore up 8 tires, currently getting new alinment done accross the street at ******** to check for further damage, ta refuses to pay for lost damages up front and lost wages, dealing with there insurance has been a nightmare, in the event this is taking to court, ta would owe thousands of dollars according to the consumer protection laws, will keep you up to date as further inspection is done on my truck, documents from ta state very little wear on all components prior to alinement
Business response
08/23/2024
Mr. ***** was contact and this issue has been resolved.

Thank You,

Deborah ********
Agent, Customer Service TravelCenters of America
Customer response
08/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** *****

This has been resolved but would like to say from my experience in dealing with ta truck shops it has been the worst work performed by there shop and they also put my life and the public at risk due to there poor workmanship, to give just a simple answer this has been resolved is a understatement, company was also in violation of the consumer protection laws, i will never take my truck to a ta or ***** again, i also heard a story from a employee with out mentioning names they puttires on several years ago and they came off hitting a car, remember no waivers consumer laws can't be waived and freedom of speech will pravaile. I never got any down time but ta claims the can waive it, they have you sign a small eletronic tablet then print out there own rules trying to overright consumer laws in texas, they get to stay in buisness while i wait for my small settlement so i can repair the damages done on my truck. I even drove to three other shops that were right accross the sreet and they all said the same thing alignment was poorly performed by ta. I will share my story and repair bills with the world, sorry i should have never took my truck to ta and never will again
Initial Complaint
08/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I’m at the Petro #314 in Bordentown NJ and the girl at the register was very rude. Her name tag said ******. She refuse to allow me to use my points to get a shower at the register. She told me they wasn’t allowed to and to use the kois. I’ve been here since Friday and today is Monday. I’ve been going to the register everyday getting a shower using my points. I’ve been at Petra truck stops all over the United States and nobody ever denied me a shower using my ultra one card. The lady was very rude. So I had to purchase a shower since the kios was down and she claim she wasn’t allow to ring it up when I just got a shower the same way using my ultra one card. I purchased my shower at 8:27 am and it was a manger that stood right next to her and said nothing. They just continued talking
Business response
08/21/2024
The site GM reached out to the guest and so did I . This has been resolved.
Thank You,

Deborah ********
Agent, Customer Service TravelCenters of America
Initial Complaint
08/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 06.18.24 we did an alignment on 2019 Kenworth at the Ta at Brookville PA $264.10. After we start driving, it started to ruin our tires. We had to replace one tire on 7.12.24 $693.11 it was so bad, it was unsafe to drive. It was done at TA in Ft. Bridger WY, they said it was ruining tire bc alignment was not done correctly. They could not fix it bc their machine was not working. We were told that we can go on any TA truck service and redo the alignment because it's under warranty. Then we did tire rotation, just in case. On 7.23.24 we came to the TA at Commerce City CO. Explained everything and they said they will redo it in the morning. Driver was waiting for 3 hrs at the bay and no one ever came to check the truck. Tried to talk to manager and girl at the office, and at first they lied that its done, then when we said that no one came to the truck bc driver was there, they said mechanic looked at it " with his eyes" and nothing is wrong, he does not have to check alignment, he can just see it ok. and that they will not do anything unless we paid for alignment again or we have to leave. Very rude and unprofessional people. Did not want to do anything, kept lying to us. Alignment was not done correctly, or it would not be ruining our tires. They were even lying about mechanic looking at the truck "with his eyes" bc he never even showed up, and even if he did, how can you check alignment "with your eyes" not putting it on the machine and checking all the specs. Very bad service. We filed a complaint, and no one ever responded from TA. Called that location and tried to talk to a manager, left my number no one ever called back. On 8.1.24 we had to replace another tire bc it was so bad $$796.50. We should get reimbursed bc TA did not do alignment correctly and did not want to redo it, incorrectly done alignment ruined tired and we had to replace 2 tires because of it. Very bad, rude and unprofessional people at TA in Commerce City CO.
Business response
08/16/2024
The Site manager of Brookville PA, called the guest back and is happy with the resolution.

Thank You,

Deborah ********
Agent, Customer Service TravelCenters of America
Customer response
08/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

Hello!
I have received a message that my complaint was closed. Sorry I was away and did not get a chance to respond. My complaint was resolved with the manager from TA in Brookville PA to my satisfaction and I just want to make sure that it is noted and there is no negative impact on TA at the Brookville PA location. I was trying to log in to my complaint but since it's already closed it did not let me put any input.
Please let me know if there is anything that i need to do

Thank you

--
******** ************* ******* ************** *** *********
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 3/06/24 a TA Mechanic was called to my tractor truck to jump the truck off. He came to the truckstop with a small jump box. But, after a few minutes of waiting he went back and returned with a larger jump box for more power. Within minutes of applying an excessive amount of power to my unit the mechanic advised that I needed a starter as well as batteries so he changed both. When the truck finally crunk up it would not move and all the error lights and check engine lights on the dashboard illuminated. He then advised that the computer system was not communicating correctly. However, I had just picked the unit up from my mechanic at ******** ****** the day prior and he had ran all efficiency tests, replaced the DEF line and DPF Sensor and truck was functioning as it should with no problems (invoice attached). Upon speaking to the manager at TA about what had happened they removed the starter and all labor from my bill that day and advised they didn't know what was wrong but that it would need to go to the dealership. I then told him that I would be filing a claim and complaint regarding this and would expect them to reimburse us once we got the issues resolved that their mechanic had caused. However, each time I've called to follow up on my complaint I've been told someone would be in touch for the claim process and they have not. All of the damaged components were electrical in nature and were a result of the over charged system from TA. This has cost us $11,201.87. (invoices attached)
Business response
08/09/2024
The shop Foreman from the site contacted the guest, From the Foreman of the site>
The customer is not willing to settle for refund of services we provided. They are adamant that we owe them $11,000 for repairs. We are confident that the repair bills incurred are not the fault of our shop and intend to prove this with electronic data from their truck. We feel this complaint is frivolous and we intend to fight these allegations.

Thank You,
Deborah ********
Agent, Customer Service TravelCenters of America
Customer response
08/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Documentation shows that this unit was serviced and passed all required efficiency testing the day before this occurred by *********** ****** ** *********. Load documentation as well as GPS coordinates show that this truck was then driven 500 miles and shut down with the fan running. Thus, draining the batteries completely. But, once the TA was called for a jump and the mechanic applied either excessive voltage through the system and/or the wrong terminals were connected none of the electrical modules would respond and the truck was deemed inoperable by the TA mechanic. The TA then advised that they would not charge us for anything except batteries after installing and removing the starter, installing batteries, and trying to diagnose what they had done wrong for nearly 6 hours. But, that we would have to get it to Freightliner. The truck was then towed back to Tennessee were it first went to Alley ******** for over a week then to Velocity 3 different times within the next 3 weeks as multiple systems were fried, and we only knew after we picked it up how far the problem stretched. Now the truck has been back on the road with no problems for over a month and after receiving no response or feedback from numerous calls and emails to the TA we are here hoping that this can be resolved amicably before we move on to an official lawsuit. We do not know what the mechanic did or didn't do wrong when he jumped the truck off. But, documentation, invoices, and 4 other mechanics confirm and or prove that he made a mistake that cost us over $11,000 not including the downtime suffered during these repairs and we are only asking for the documented out of pocket expenses to be reimbursed to help mitigate this problem. There is nothing that can be shown to refute what you think happened. As such, I would appreciate a check be mailed or your insurance information be provided for this loss so that we can move forward.

Regards,

********* ******
Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To Whom It May Concern, I am writing to formally lodge a complaint I encountered at your service station located at: Petro Travel Center 162 Luyben Hills Rd, Kingston Springs, TN 37082 Phone: (615) 952-4010 6 mths ago, we spent $1,900 at a different TA location to replace the starter and batteries of our truck. Recently, we encountered issues with the batteries and brought our truck to your shop. Upon arrival, we informed the staff that the truck would be immobile if turned off due to the battery issues. Despite our explanation and the significant amount spent previously, we were told that the batteries could not be replaced under warranty and that we would need to take up the issue with the dealer or the original TA location. Disappointed but needing a resolution, I agreed to pay for new batteries and requested a warranty for them. The staff informed us that a diagnosis was required before providing a warranty and then refused to perform the necessary diagnosis. Left with no choice and our truck immobilized in the bay, I instructed the staff to replace the batteries without the warranty. At this point, the staff member became irate, hung up on me, and subsequently refused to change the batteries. They also refused to sell the batteries to us for self-installation and refused service altogether. Ultimately, we had to call a towing company to remove the truck from the bay. As a result of this incident, we incurred several costs and business losses: Towing Bill: We had to pay for towing services to remove our truck from your premises. We seek immediate resolution and reimbursement for these losses. Specifically, we request compensation for the towing bill, fuel costs, and business losses amounting to approximately $11,000, in addition to the towing bill. . Please contact me at your earliest convenience to discuss this matter further. Sincerely, ****************
Business response
07/23/2024
This has been turned over to the claims department and is in process of being investigated by the technical team.

Thank You,

Deborah ********

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