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            Business ProfileThe News-Herald

            Newspaper

            Contact Information

            7085 Mentor Ave.

            Willoughby, OH 44094

            Visit Website
            Email this Business
            (440) 951-0000

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 146

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            7085 Mentor Ave., Willoughby, OH 44094
            Email this Business
            BBB File Opened:
            6/18/1968
            Years in Business:
            146
            Business Started:
            1/1/1879
            Alternate Business Name
            • Lorain Journal Publishing Co.
            Business Management
            • Mr. Jeff Schell, Advertising Director
            • Mr. Jeff Sudbrook, Publisher
            • Mr. Brian McCloskey, General Manager
            Contact Information

            Principal

            • Mr. Jeff Sudbrook, Publisher
            Additional Contact Information

            Fax Numbers

            • (440) 951-0917
              Primary Fax
            • (440) 975-2293
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            In April I subscribed to the News-Herald to be delivered every Sunday for 26 weeks. My paper did not start until May by June they had stopped delivery. I have called 3 times to resolve this, the only reply I received is that I received special edition papers which I had not. I would like to receive the rest of the subscription that was promised in the special.
            Read More
            Read 15 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael M

            09/18/2024

            Shady Dealings with Customers on Subscription prices so on my Dads bill he is paying 170 dollars a month for a 4 week 7 day all access subscription yet what I am seeing online for home delivery is a lot less and the digital access prices are really low also. So how is he getting charged 170 dollars a month, plus it lists a monthly rate, a 3 month rate, a 6 month rate and a full year rate of over 2000 dollars on the Bill. listed on their website is a price of 104 dollars without a discount for 26 weeks how is he getting charged 170 dollars a month?????????????? that is 2040 dollars a year plus he is billed an extra 4 dollars because he pays thru the mail. He is 86 yrs OLD!!!!!!!!!! Number one he does not use a computer, nor does my Mom anymore. So how is he getting charged this astronomical rate. I get listings for digital for 1 dollar for 6 months but that it renews for either 3.50 or 4.50 a week. So he is paying for all access 42.50 a week. he should be paying no less then 8.50 a week for all access. This is PRICE GAUGING at its Finest. RIDICULOUS
            Read 6 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

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            BBB reports on known marketplace practices.

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