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            Business ProfileAqua Pros, LLC

            Pool Contractors

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            22C000082 STATE OF OHIO OHIO VS. MODIC, JASON B
            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On February 27th, 2023, Jason Modic, principal of the business, entered a guilty plea to the Geauga County Court of Common Pleas in regards to the charge of Theft from a Protected Class. Mr Modic was sentenced to 30 days in custody, 2 years of Community Control/Probation and restitution payments ordered in the amount of $2,000. 

            BBB reports on known government actions involving business’ marketplace conduct.
            Alert:
            This company should not be confused with a company of a similar name: Cleveland Aqua Pros.

            Contact Information

            3656 Foothills Blvd

            Willoughby, OH 44094-6302

            (440) 477-1318

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3656 Foothills Blvd, Willoughby, OH 44094-6302
            BBB File Opened:
            11/9/2011
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Incorporated:
            4/30/2004
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jason Modic, Owner
            Contact Information

            Customer Contact

            • Mr. Jason Modic, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/30/2021

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I put down a $28,050 deposit on an in ground pool on July 2, 2021 which was supposed to secure the pool equipment as we wanted to get it ordered ASAP due to the shortage from Covid. Jason has failed to follow through on anything any never even filed the required local permits. I requested my deposit back on 9/15/21 and Jason indicated he would work to get my pool installed by the Fall of 2021 which was not done. I requested he at least provide me with my pool equipment that I paid for with the $28.050 deposit and he scheduled an alleged delivery date on 2 occasions and failed to show up and deliver. I am demanding my full deposit back so that I can work with a contractor who will actually perform the work. I have attached a copy of the contract as well as word document which outlines my contacts over the past 5 months. In addition, Jason held himself as having a contractor surety bond when I asked prior to signing the contract. However, I have contacted his insurance company and his bond had been rescinded back in April 2021 for failure to pay the premium.

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christopher E

            05/17/2023

            This is a miserable company. Do not use them. The guy delayed work for months and never showed. Completely unreliable.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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