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          Find a Location

          Pep Boys has 903 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfilePep Boys

            New Auto Parts
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Presidential Blvd Ste 4

            Bala Cynwyd, PA 19004-1017

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            Email this Business
            (215) 430-9000

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            Customer Reviews

            1.22/5

            Average of 441 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,532 complaints closed in last 3 years

            586 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/14/1992

            Years in Business: 103

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Automotive Service & Repair, Tires, Oil Changes, Brakes

            Business Details

            This is a multi-location business.

            Find a Location

            Pep Boys has 903 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Presidential Blvd Ste 4, Bala Cynwyd, PA 19004-1017
              Email this Business
              BBB File Opened:
              2/1/1979
              Years in Business:
              103
              Business Started:
              1/1/1921
              Business Started Locally:
              1/1/1921
              Accredited Since:
              2/14/1992
              Type of Entity:
              Corporation
              Alternate Business Name
              • Parts USA
              • Pep Boys Auto Parts & Service
              • Just Brakes
              • Icahn Automotive
              • Pep Boys Corporate Headquarters
              • Pep Boys Auto Parts, Tires and Service
              Business Management
              • Ms. Robin Searl, Customer Relations Supervisor
              • Ms. Kimberly Brown, Director of Customer Service
              • Mr. Scott P. Sider, CEO
              • Mr. Dan Ninivaggi, CEO
              Contact Information

              Principal

              • Mr. Scott P. Sider, CEO
              • Mr. Dan Ninivaggi, CEO

              Customer Contact

              • Ms. Robin Searl, Customer Relations Supervisor
              Additional Contact Information

              Fax Numbers

              • (215) 430-9991
                Primary Fax
              • (215) 430-4622
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,534 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/06/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On 10/21/23 I took my car in for a repair that had been completed in January 2023 as of November 3. Repairs were still not complete with no updates from the shop. It was noted that the same repairs were needed however I would have to pay for new parts as parts used previously were no longer under warranty, please note that previous parts used were after market and should not have been used in the 1st place. I was told the hold up in repairs was due to parts but never contacted once parts were received. It is now 11/6 and car is still in shop leaving me to have to find other transportation to/from work. I believe I’ve been retaliated against by the manager as he stated he didn’t wish to fix car, and won’t communicate with me places me on hold for long time periods.
              Read More
              Read 1533 More Complaints

              Customer Reviews

              441 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Danielle G

              11/14/2024

              The white guy that was at Pepboys here is a racist. He has no customer **********************. Even though my mom with a brand new **** is patronizing this place.They were supposed to do a diagnostic then all of a sudden he decided to do what he wanted to do and clean the car with no authorization. He was very disrespectful over the phone as he told her that I am not a dog you cant tell me what to do. Im so glad those calls are supposedly recorded. He needs to fired today.
              Read 440 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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              BBB Reports On

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