ComplaintsforAramark Services, Incorporated

• Initial Complaint

  08/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Our account has been billed incorrectly. I contacted our Aramark Territory Manager, ******************************************* May and have gotten no resolution. He has given us dates of resolution that have passed with no communication at all. Attached is an email chain with all communication dating back to May 2023.******************************

• Initial Complaint

  08/06/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My company, ***** ******, terminated services with Aramark Uniform Services on February 28th, 2023. Afterwards, Aramark continued to bill us for products and services it never rendered, going so far as to forge delivery signatures on made up invoices. In a good faith effort to get this issue resolved, I spoke with the Territory Manager, General Manager, and Customer Services on many occasions, and was promised the counterfeit invoices would be removed and my account credited appropriately. I received confirmation emails from customer service saying my issues had been resolved. However, in spite of their many assurances, Aramark continued to send fabricated invoices for many months afterwards, and never credited our account. To add insult to injury, they eventually sent our account to a collections agency. I am attaching the letter I sent to Aramark via certified mail on Friday. It provides further detail on what I've stated above, and includes copies of emails and voicemails received confirming it. This is an issue completely of Aramark's own doing, and I would appreciate the company finally making good on the promises they made months ago by removing the bogus invoices and crediting our account accordingly, recalling the debt from the collections agency, correcting any erroneous submissions made to credit reporting agencies as a result of this issue, and sending written confirmation that all the above has been done.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was on the website for Aramark Icare Gifts. Browsing trying to get the most for my buck. Before completing my purchase I realized my card was charged $30.98 for something I never authorized. The company says they see this happen all the time. I never signed any agreements for them to charge me. I never placed an order. The company is refusing to immediately return my money. Telling me I have to wait a week. They wont release my money. Its been pending for two days now. I FEEL LIKE I WAS ROBBED AND THE CUSTOMER Reps ARE EXTREMELY RUDE AND NASTY.I want my money back. I want coupon codes for the next few orders and an apology.

  Business response

  08/02/2023

  August 1, 2023 

   

  Dear *** *******,
  

   

  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by ******** *****, Complaint ID #********, dated July 28, 2023. After careful consideration of *** *****’s complaint, Aramark would like to provide the below response.

  
  We truly value the public’s trust and confidence in us, and we endeavor to promptly resolve any concerns. Upon our information, Aramark did not execute the card transaction described by *** ***** in the complaint. We encourage *** ***** to submit an inquiry to her bank to resolve any additional concerns as it appears no further redress is required for this complaint.
  

   

  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (***) ***-**** and **************@aramark.com.
  

   

  Sincerely, 

   

                 , Esq.
  Counsel, Aramark

• Initial Complaint

  07/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  We signed with them in October 2022. We finally got uniforms in sometime around Jan/Feb. **** claims we were so happy with our service that we renewed in Feb. yet he can't produce the original contract. We don't want to use the "service" any longer but they want us to pay some ungodly amount to get out of the contract they can't produce for services we aren't getting. I tried ordering short sleeved shirts the end of April. I still don't have the womens shirts. They did send a set of the mens for one of the women so we had to start over. I might have them by time it gets cold again. I'm unable to escalate any issues. You can get one above your driver. Ours is **** and he's like talking to a wall. I don't think he has any authority and will ignore your request to talk to someone who does. He has made a point of telling me he has 800 customers so he's very busy. I just want what I order in a timely manner, my invoices to be correct, and to be able to talk to someone with some authority. None of which Aramark can produce. I can and have been ordering from an outside vendor just so we have uniforms in a timely manner. It does no good to try to add a new employee. It's anyone's guess will you'll finally receive your order and then it would be a miracle if it were correct. I just want the service I thought I'd be getting.

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello, my name is *******************************. I own and operate ************************** also known as ********* I have been an established customer of Aramark services  which was previously operated by Ameripride services. This company provides rentals of tablecloths, bar towels, linen and mats to my restaurant. We started to notice on or about in December of 2022 into January of 2023 that our normal weekly billing invoice of approximately, $ 135-150 get increased to $215-275. Once we noticed this unrealistic increase considering no change in our weekly inventory we contacted Aramark on January 25, 2023, asking for a contract request. They acknowledged the email however no contract was sent to us. On February 3, 2023, after second request we still did not receive any information per our request. On March 21, 2023 after having a phone call with our account manager *************************** and requesting help to let us understand why we are receiving over a 50% rate hike he offered us a resolution to sign a new contract that would "lower the price" back to our original amount. Not only did we feel this was a trap and sign approach by Aramark, we still could not receive the contract that we asked for and at this point felt that there was not any contract to begin with because it may have expired from many years prior. We declined to sign because at this point we felt we were being lied to . On March 21 2023 we asked for our previous contract and were told via email by *************************** that our expiration date is June 2025 and that " it automatically rolled over" from June 2022. We were not notified legally in June 2022 about this roll over agreement. On march 31 2023 we asked for a copy of the renewal agreement that Aramark claimed we were in and we did not receive anything. On May 1 2023 we asked for credits due to our account because we were being charged almost double for our weekly invoice and was told they would give us credits. That same week we did not receive our delivery in a timely fashion and notified Aramark via email. May 4 2023 - Order did not arrive may 17 2023- My email to Account manager *************************&************************** explaining the damaging service that has caused my business money, and pain and that I can no longer do business with Aramark. I asked for a resolution, and no response was given . june 7 2023- 65 days plus since formal request for " the contract " to be given and still no response. Please give me a call ************ or email me ********************** for more information on this matter.

• Initial Complaint

  07/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Aramark provides food services under contract at ******************************** halfway house in Baltimore MD. The Aramark contracted employees are refusing to serve nutritional meals to the housing residents. Residents have no other ability to feed themselves unless they buy junk food from over priced vending machines. The fact that residents are served two meals a day that consist of only baloney cheese bread chips and three cookies is nowhere near close to the nutritional value required of an adult as stated by the *** and for the bureau of prisons policy that outlines the appropriate meals for people in its custody. Upon multiple occasions the Aramark contracted staff have refused to come into work for various reasons which leaves meals unprepared and therefore the residents do not get to eat on time nor do they get to eat the proper food that is considered healthy. Within the last six meal served at *** ********** ** ******* four of them have consisted of cold bologna sandwiches two of the meals have not included any fruits or vegetables. Again this is an issue because the residents are locked inside of the building and they cannot leave. The building policies states that they cannot store food nor have food in their housing area which means the only food they can consume is in the cafeteria. So what that means is that there is no option for the residents to be able to provide themselves with food unless they pay at a vending machine. Many of the residents here do not have the means to pay $5 for a peanut butter and jelly sandwich. It must be noted that because of these prepackaged meals that are being to the whole population of the halfway house this means that people with religious diets are in fact having to eat meals that are against their religious beliefs for example there are Muslims and Jews here that are not allowed to eat the package meat because of the additives to the need as well as the non halal/kosher environments of what they're prepared.

  Business response

  08/23/2023

  August 22, 2023 
  
  Dear *** *******,
  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by *** ****, Complaint ID #********, dated July 1, 2023. After careful consideration of *** ****’s complaint, Aramark would like to provide the below response.
  Aramark prides itself on providing its consumers healthy, well-balanced meals which contain sufficient nutritional value. While *** ****’s complaint raises issues related to the jail’s food storage policies, cooking style, and menu selections, the law requires only that incarcerated individuals are provided “reasonably adequate food,” although it may be somewhat “dull.” 
  Aramark carefully selects its food items and curates menus to offer sustenance inclusive of all required nutrients. Further, the ********** ** ******* Chesapeake has approved all menu items and evaluated their nutritional value to ensure all incarcerated individuals are provided a well-balanced meal in accordance with an individual’s religious affiliation and applicable local, state, and federal laws. Although the menu items may not be cooked to each individual’s preference, these meals are not unlawfully inadequate. 
  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at ###-###-#### and **************@aramark.com.

   

  Sincerely,  

                , Esq.
  Counsel, Aramark

• Initial Complaint

  07/01/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Aramark provides food services under contract at ******************************** halfway house in Baltimore MD. The Aramark contracted employees are refusing to serve nutritional meals to the housing residents. Residents have no other ability to feed themselves unless they buy junk food from over priced vending machines. The fact that residents are served two meals a day that consist of only baloney cheese bread chips and three cookies is nowhere near close to the nutritional value required of an adult as stated by the *** and for the bureau of prisons policy that outlines the appropriate meals for people in its custody. Upon multiple occasions the Aramark contracted staff have refused to come into work for various reasons which leaves meals unprepared and therefore the residents do not get to eat on time nor do they get to eat the proper food that is considered healthy. Within the last six meal served at The volunteers of America four of them have consisted of cold bologna sandwiches two of the meals have not included any fruits or vegetables. Again this is an issue because the residents are locked inside of the building and they cannot leave. The building policies states that they cannot store food nor have food in their housing area which means the only food they can consume is in the cafeteria. So what that means is that there is no option for the residents to be able to provide themselves with food unless they pay at a vending machine. Many of the residents here do not have the means to pay $5 for a peanut butter and jelly sandwich.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We started a contract with ARAMARK for their services in May of 2020 with a 3 year contract. we were requeired to comply with COVID 19 no touch bathroom appliances and products. the service and products were good, and the service people were nice. the billing started to get higher and more frequent as well as billing us two invoices for each session instead of one. we paid and complied until our contract end date of May 2023 but when we tried to cancel they claimed we had a five year contract and they sent us a copy of a foorged automaitically renewed contract we did not sign or agree to that was dated June 2020. They are refusing to get us out of our original contract - they are threatening to charge us $2,500 to do so - when they actually owe us money if the contract could be cancelled within our original understanding. we need youir help to get out of it and have them acknowledge they forged and forced an automatic renewal on us. please let me know where i can send copies of the contracts and show the problem -[ we have also paid for all invoices of serivce, service has stopped and we have all the appliances boxed ready for them to pick up. - they are refusing.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They charge us EVERY week but NEVER Provide service, when we try to call or email the company to get this resolved we were told the area manager would have to contact us and would within a day. NEVER heard from this manager and the issue never got fixed. We are still being charged an outrageous amount every week for no service and all we can do is dispute it every week, and still be told we are past due on invoices, (for service we did NOT receive!) We asked to terminate services, and was told we can't without paying thousands of dollars!! Its a scam of a company, they want to charge you for services and products you never got and then tell you that you can't cancel!! They won't even tell you when your "contract" is over so that you can cancel without a termination fee! I have even asked that we MUST sign to accept any services they are charging us, to prove that a driver did or in our case did not show up, and we still got billed even though they did not show up, and we had no signature on invoice.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Company hides roll over contracts in their contracts. Our contract was up after 5 years in March 2023 and they claim we are on the hook for another 5 years despite California consumer laws about this type of predatory practice. When trying to contact anyone regarding the matter they don't return calls or even pick up when you call them. Currently they refuse to pick up their soiled towels from us which will soon cause a health code violation. The uniforms and towels they bring are often unusable. Missing strings and holes in towels. Sometimes they would be days late for servicing forcing us to go purchase towels as to not be in health code violation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩