Business ProfileforFerra's Automotive Services, Inc

Our truck driver ran out of gas at the light across the street from the gas station and the PA police called for this tow company to tow the vehicle to the Walmart lot and did a DOT inspection. The officer said there was a repair that would be needed so he put the vehicle out of service. The company took it upon themselves to tow my truck to their yard even when advised we had someone to come tow the truck for repair. When I called to tow company Ginger was very rude and dismissive to my request to leave my truck at the location because I had a company coming to tow it for repairs. She said they would not leave it until they were paid but could not give me a total at the time so she said they had to tow it to their lot and I have to get it from there. I called several times for an amount for the vehicle to be released but Ginger continuously advised that the invoice is not ready and she didn't know when it would be. After several calls back n forth I was emailed an invoice for a tow of 15 miles for $3,375.00 which included a wait fee ($575) for 5 hours. From the time the tow company arrived from the time of the inspection it was a total of 3 hours but $575 an hour is excessive and is not a fee for any tow company around the US (tow fees are $175/hr at the most). I was also advised that I have to pay cash only even though there is an option to pay online on their site by card but because i questioned the fees with the Ginger she absolutely refused to explain anything and she kept hanging up the phone. I emailed them and asked for a fee reduction and to pay by card since I'm not local but no response. I would like to have some resolve to this issue which has so much havoc to my company. A fair rate for the tow service would be acceptable.