Business ProfileforHi-Grade Shooters

On July 21st 2023, I visited the store after being told that their prices were best in the area. I used to shop at Bravermans in Wilkinsbug PA but since they closed I had not been in the market. I visited a gun show previously and a discussion with a vendor led me to Hi Grade. I selected a ************** M&P9 M2.0 with aluminum frame. The price was at least $200 lower than any similar models I've found. The owner told me they were in backorder and if I didn't mind waiting I would getting a great price at $775.00. I paid her $500 on first visit and the remaining $325.77 two weeks later. The price with taxes and fees came to $825.77. I was told there was still a delay in products but I was willing to wait about 90 days. November 2033 I asked for an update as d was told I wasn't the only one complaining so I trusted the store's reputation. I attempted to contact Hi Grade after Christmas and kept receiving a busy signal. When I finally got through a week later my complaints were met with rude responses. I asked for a refund and was told I would receive it once the gun arrived and I could pick up or ask for a refund. I now cannot get in touch with anyone. I decided to write you and I will visit store this weekend. I will update my complaint after my visit.