ComplaintsforMtn. View @ 153, LLC

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from mountain view 153 less than 2 months ago . Trading in a paid off car as well to get it .., The alternator went out . I called them thinking that they would make this right considering I’m a new customer and just purchased this car and this problem existed prior to my purchase . Not only did they not offer to tow it off the side of road leaving me stranded , they said they would not help fix it either . This is absolutely the worst customer service I’ve ever dealt with . So for the cost of a tow and a 300.00-500.00 alternator repair they will never get my business , my family’s business , or friends business . I have no choice but to let them all know that if they purchase a car from Mountain View they will be stuck with new repairs on their own on their new car . I have given Mountain View 153 a chance to make this correct and they will not waiver in any way . I have also contacted the finance company and let them know the problem and that there was no resolution and they suggested I call Mountain View again and request a different car, in which they also refused ..the finance company is not happy either . I may have no choice but to go to a public news broadcast company because people need to know what they are getting into if they purchase a car from here. You can’t treat people this way and get away from it . So I lost my original car and now this one , I certainly hope I never do my customers this way over $300-$500 repair. Shame on you Mountain View 153

  

  Business response

  06/07/2024

  Hello,
  
  Thank you for bringing this issue to our attention. apologize for any inconvenience Mr. ****** may have experienced regarding his recent vehicle purchase at Mtn View @ 153.
  
  Our records indicate that the vehicle was indeed sold to Mr. ****** on a "as is" basis and that he was provided with the necessary paperwork, including instructions for getting his vehicle to our service center at Mtn View 153 by June 5th, 2024. 
  
  We strive to ensure that all our customers are satisfied with their purchases and we take customer feedback very seriously. We will investigate this matter further and address any concerns that Mr. ****** may have.
  
  If Mr. ****** has any further questions or concerns, please feel free to provide him with our contact information so that we can assist him further.
  
  Thank you for your understanding.
  
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a car I was assured was free from Mechanical issues, but upon inspection, there was a mechanical issue was found immediately upon receipt of the vehicle.

  

  Business response

  11/29/2023

  Dear *****,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau review. We take all feedback seriously and aim to address any issues promptly.
  
  Firstly, I want to express our sincere apologies for any inconvenience you've experienced. We strive to provide reliable vehicles, and it's disheartening to learn about your mechanical concerns.
  
  Upon reviewing your feedback, it's important for us to clarify that we had no prior knowledge of any mechanical issues with the vehicle in question. Your satisfaction is our top priority, and we would appreciate any additional information you can provide to help us investigate and address the matter more effectively.
  
  Could you please share documentation from a mechanic outlining the specific issues you've encountered? This will assist us in understanding the situation better and taking appropriate actions to rectify any legitimate concerns.
  
  
  Thank you for your cooperation, and we look forward to the opportunity to address and resolve your concerns.
  
  

  Customer response

  11/29/2023

  The vehicle was purchased from Mtn View @ 153 on November 20th. After it was delievered, after driving I started to smell a burning smell. Mtn View @ 153 had assured me that I had a 6,000 power train warranty so I wasn't too concerned. I decided to take it to the dealer and they said that the AC Compressor was seizing up and causing damage to the sepentine belt, but it wouldn't be covered by the warranty, because the AC Compressor is not covered under a powertrain policy. The serpentine belt ended up braking and the car is now unusable. 

  

  Business response

  12/05/2023

  Based on the image you provided, there is nothing supporting an issue with the repairs you were claiming the vehicle needs. In order for us to make any kind of repair, we would need an itemized list of what needs to be repaired. Not just a maintenance suggestion from the local Ford dealership. 

  Customer response

  12/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  The Ford dealership did not suggest maintenance. The AC Compressor is non funtional and its pulley overheats because of it breaking serpentine belt due to the heat. I've replaced it twice already. 

  Under Job #3 in the attached in Ford's words: "noise coming from the compressor sensor ring the sensor ring is rubbing on the wheel for the drive belt there is shaving all over other parts will need to replace compressor and clean up. Total cost of repair is $1656.12"

  Ford even labeled it as a driveability concern. There is no way that the dealership could have missed the shavings everywhere and the foul odor I described to the salesmen the day he brought it down.

  
  Sincerely,
  
  ***** *******

  

  Business response

  12/12/2023

  We sincerely apologize for the delayed response and the inconvenience you've experienced with your recent purchase. Your satisfaction is our top priority, and we are committed to resolving this matter promptly.
  To address the issues with your vehicle, we would like to offer a solution that ensures your convenience and peace of mind. We will arrange for a tow truck to pick up your vehicle and have it repaired at our shop at absolutely no cost to you.
  We understand how frustrating it must be to encounter problems so soon after your purchase, and we want to assure you that we are taking immediate steps to rectify the situation.
  Please provide us with your preferred date and time for the tow truck to collect your vehicle, and we will make the necessary arrangements to expedite the repair process.
  Once again, we apologize for any inconvenience this has caused, and we appreciate your patience as we work to resolve this matter promptly.

  Customer response

  12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The car can be picked at *** ******** *** *********** ** At any time during the week.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought 2 cars, brought one of them home on September 7th. Check engine light came on September 10th. On September 11th we went to local auto parts store to check what code was showing up to see if it was something very simple. Later that day I called the dealership and they told me I needed to call and make an appointment with the service department to have it looked at. Got an appointment on Sept 25th at 10am. Showed up at the dealership and they said I had to leave the car, which was not mentioned when I made the appointment and at first they told me I was out of luck and they couldn’t offer me anything to drive in the meantime. Then they said after going back and forth with ********** that the dealership has a contract with them, so they covered the $40 a day rental fee. I paid the $50 deposit and $20 for gas. I haven’t even made it home and they called and said to bring the rental car back there was nothing they were going to do to fix my car because the catalytic converter was not covered under my warranty. They were not willing to do anything to remedy the situation. They didn’t care if it was 3 days after driving off the lot, they didn’t care that I literally have not made my first payment, nothing. Of course I wanted to test a theory, I got the check engine light turned off and it was 3 days later when it came on. I wouldn’t be surprised if the dealer turned the light off the day we bought it and that’s why is was exactly how long it took to come on after driving off the lot. The dealership is running a very shady operation and taking advantage of consumers.

  

  Business response

  10/09/2023

  Responding to this, we want to express our deep regret that you encountered a vehicle issue shortly after your purchase. Unfortunately, the malfunction of a catalytic converter falls under maintenance and is unpredictable. Had there been a way to anticipate this, we would have certainly addressed it before delivery. However, given that it's not a warrantied item, there are limitations to what we can do from our end at this point.

  Customer response

  10/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: I feel that such an expensive issue shortly after purchase should be handled by the dealer. Not only did I purchase that car but I purchased another one on the same day and was looking to buy a 3rd car before December. This issue was not 3 months down the line, it was literally within days of driving off the lot. Dealerships should definitely stand behind their products in this type of instance especially for a customer who spent so much money there purchasing numerous cars. It’s very sad you don’t take care of your customers and clearly do not care about getting repeat customers. 
  
  Sincerely,
  
  ****** ******

  

  Business response

  10/11/2023

  Regrettably, all our vehicles are sold 'as-is.' Due to the complex nature of vehicles being man-made, numerous unpredictable issues can arise over time. We sincerely apologize that an issue occurred shortly after your purchase. However, it's important to note that we include documentation in our deal jackets, explicitly stating the 'as-is' condition and outlining potential post-delivery vehicle issues.

  Customer response

  10/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: Your dealership clearly does not care about repeat customers and I definitely will be making sure when people are car shopping I tell them exactly where to avoid since you clearly sell cars with issues and do absolutely nothing to remedy the situation and to make sure your customers are satisfied. 3 days off the lot and the check engine light comes on, that is some shady business you guys are doing over there. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I would like to start this formal complaint by stating that in the beginning of this entire interaction I was grateful, with my poor credit and low down payment they did help me secure a vehicle and an auto-loan, however this unfortunately does not make up for the continual failure to correct such an important issue as this. I purchased a vehicle from this dealership in January of 2023, the car seemed fine and even had ******* ****. I was happy with the purchase, especially after they assured me it has been inspected. Within the first month of owning this vehicle the power steering suddenly stopped working, I called them, the arranged a tow and even offered a loaner car while my car was being worked on. Everything seemed okay and business as usual, I got my car back about a week later. Two more months go by, same issue, same resolution although this time I was outfitted with a much nicer loaner vehicle, a GMC Acadia. All seems fine, I take a job out in Alaska and I am away for a few months and then I come back. I'm on my way to visit friends and family, driving up 75 north, when suddenly my power steering goes out. This was terrifying as it not only put my life in danger, the people around on the highways life in danger, but also a friends daughters life in danger. I call the dealership, I managed to steer the car into said dealership, they offer very little assistance and even go as far as to peddle me down to another dealership as they didn't want to deal with my issue. This issue has been reoccurring since my purchase of their vehicle, but now I'm left without warranty because of their consistent inability to repair a non functional vehicle and I'm left to pay for the repairs completely out of pocket. To say I'm disappointed would be an understatement, I could not and will not recommend anyone purchase a vehicle from this dealership.

  

  Business response

  07/12/2023

  After our service department closed on Friday, ***** contacted me regarding the problem. I assured him that I will speak with our service director on Monday to investigate the situation and provide immediate assistance. Surprisingly, before I could even assess the problem, he went ahead and filed a complaint with the BBB. Currently, ****, the service director, has assigned someone to examine his vehicle and identify the problem.
  

  Customer response

  07/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: Hello, I would like to start my response by stat I do appreciate you emailing me personally in regards to the difficulties I have faced with the product you sold to me but I would like to take this opportunity to respond to you on here. Firstly I would like to address your "surprise" with my decision to contact the BBB to further assist in my distress. I had to go to what I would consider "Extreme Lengths" to even get any form of positive reassurance this matter would even be taken care of. I talked to nearly 15 people, was sent to another dealership, and was given no assistance by anyone for a problem that is still on going from 6 months back. You cannot possibly be surprised that simple, hardworking people would want to feel reassured they will even receive a response let alone confirmation any action is being taken. It is currently Wednesday, 7/12/2023, I have called, texted, and emailed and have yet to receive additional response from any party. I would like to also note I have called for *** specifically and was unable to get into contact with him. This radio silence is the exact reason someone such as myself would feel the need to contact the BBB.
  
  Sincerely,
  
  ***** ******

  

  Business response

  07/14/2023

  We do not want any customer to be upset about a car we sold. The service director in the 153 store, who is also in charge of Ford, decided to send the car there to address the issue and take control of the situation. Currently, the customer has scheduled an appointment to resolve this matter, and we will strive to handle it as fast as we can to prevent a recurrence.
  

  Customer response

  07/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  06/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2020 Tahoe on 2/13/21 from Mtn View @ 153 at which time I purchased 3 service contracts that included gap insurance, vehicle service, & signature finish totaling $5905. The term was 84 months or 50,000 miles. When I bought the vehicle the mileage was 50,513. I traded the vehicle on 4/1/23 & the mileage was 70,696. I called Mtn View @153 to request a cancellation & refund due on the service contracts and was told I needed to speak to ***** ******* on 4/11/23. I left ***** a voicemail. No return call from him. I called again & spoke to ***** on 4/19/23. Explained reason for my call. He immediately said he didn’t think there was any refund. When i began to ask questions he then said there was probably a refund but he would have to check with EFG & since they no longer use EFG they are difficult to deal with but he would check & call me back. No return call from *****. I called & spoke to ***** again on 6/2/23. He said he had not found out anything yet but would follow up. During this time he never asked for any info such as the mileage when I traded the vehicle. I never heard back from *****. I called EFG myself on 6/5/23 to see if anything had been submitted & was told by Eric no request had been received. I waited & called EFG again on 6/8/23 & spoke to Paola she verified nothing had been submitted by *****. She indicated she would email me the form to request cancellation & it would take 48 hrs to process they would send the refund amount due to Mtn View & Mtn View would provide the refund info & send me a check. I completed the form & emailed it back on 6/12/23. I also left a voicemail for ******* Mathis on 6/9/23 whom I was told was the General Mgr advising him ***** was not providing the assistance I needed in this matter & he did not return my call. I noticed there are 2 complaints exactly like mine & one as recent as 2/2023. Thank you for your assistance

  

  Business response

  06/14/2023

  My name is *******, the General Sales Manager at Mtn View @ 153. I wanted to personally address the recent issue you experienced regarding poor communication from our Finance department.

  
  First and foremost, please accept my sincerest apologies for any inconvenience or frustration this may have caused. We take customer satisfaction seriously, and we understand the importance of clear and timely communication throughout the sales process.
  I want to assure you that I have personally intervened in this matter and expedited the resolution process. I have taken steps to ensure that your check will be ready for pickup here at the dealership no later than Monday, June 19, 2023. We understand the urgency of the situation and are committed to rectifying it promptly.
  Once again, I apologize for the inconvenience you have faced, and I genuinely appreciate your patience and understanding. If there is anything else I can do to assist you or address any further concerns, please do not hesitate to reach out to me directly. I am here to make sure your experience with Mtn View @ 153 is a positive one.
  Thank you for bringing this matter to my attention, and I look forward to resolving it to your satisfaction.

  Customer response

  06/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will reach out to ******* on 6/15 via telephone call to arrange a time to pick up the check.  Please also include an explanation of the calculation used to determine the refund provided by EFG.  
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First off, I bought this vehicle April 1st and after purchase was told it had to be inspected before I can drive it off the lot. Put down a chunk of money after a short test drive that went well. I was told 3 days max as they were a little backed up in the service department. A week later I call and ask about my car I have purchased for them to say they just got it inspected that day and it needed a bit of suspension work done before letting it leave the lot. Thankfully the dealership did the work at their expense as it is was preexisting and I have not taken it home at all. They thankfully gave me a loaner until it was repaired. Long story short 3 weeks of me calling everyday to the service department to the point they know my voice, I was told it is good to go. I picked it up and drove home with a now certified grade a vehicle. Next day I wake up to go to work to start the car and get a check engine light. I had it scanned by a local shop and it is a failure to reach operational temperature code. Called my sales guy and he said to call to schedule repair. No answer from the service department. 2 weeks has now passed and a burning smell coming from my rear tire. I drive to and from work only mostly highway. Last night I get home and inspect the smell to see my rear driver side brake smoking. Woke up this morning and took it to my local brake shop because the service department isn’t open on the weekend. They said the brakes are in terrible shape and it will cost on the low end over a thousand to get that repair done. Called the dealership and got no answer from the sales rep requested manager got voicemail. Requested service for voicemail. This has been the worst decision of my life. I work in a service field and I know if I were to provide such terrible service I would not only be fired but my company would be sued and we would be buying a customer a whole new house.Bad part is I bought all the warranties with the car and can’t get any work done that is needed

  

  Business response

  05/15/2023

  CUSTOMER HAS BEEN CONTACTED

  Customer response

  05/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Their service manage has now called me and suggested these issues were not present at the time my vehicle left the shop and also suggest I file a claim on my 3rd party warranty.the brake store I had to resort to on a Saturday due to the service department being closed, stated I need new brakes and mine should have been changed before purchased as they are rusty and barely holding on.

  Sincerely,
  
  ****** ********

  

  Business response

  05/16/2023

  Service advisor explained to customer that first we would need vehicle so we could find out what was causing his concern. Customer thought the calipers were sticking.  Advisor suggested customer have vehicle towed in so we could diagnose. The advisor also explained that the customer did in fact have an extended warranty that might cover repair but would not know until vehicle arrives. 

  Customer response

  05/16/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  This repair should have been completed during the 3 week period I was forced to leave my purchased vehicle for “ inspection and certification. I noticed the problem on Friday night and the service center was closed as well as Saturday. I had to have it looked at so the nearest break shop got the opportunity to gain a customer. They inspected it free of charge and said the caliper needs replaced and they would “roll the rotors and try to save the pads to save me money. The job estimate still totaled over 900 dollars so I said let me give the dealership the opportunity to do the right thing. I understand their inspection may be drive it up and down the road to road test it but I drive it high way 37 miles a day one way. The brakes don’t get hot in 5 mins.
  Sincerely,
  
  ****** ********

  

  Business response

  05/18/2023

  Thiss is Todd L****** Service DIrector for Mtn View Auto Group. I tried to reach customer at ************ no answer and voice mail not set up. My direct number is ************. 

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 9th I bought a 2020 Ford Escape for $18,500 from MTNVIEW@153. With in a few days the front passenger tire went low. The 2nd week it went low and I noticed a wabble in the front end. On the third week again the tire went low. I called the dealer and Bailey told me to take it to any ford dealer and my bumper to bumper will fix it and the tire might cost me $30.00. Upon inspection of the tire you can see damage to the rim and someone tried to balance the tire with 5 weights in one part of the rim. The rim is warped and the tire will not seal. Further inspection shows the cv joints are making the wabble and noise in the front end. On February 22nd I stopped in to the dealership to deal with rim and the wabble in the front end. I said this needs to be made right. I have only had the vehicle 6 weeks and should not have to buy a new rim and use my bumper to bumper to fix the cv joints that should have been fixed before the vehicle left the lot. Bailey went to a room, spoke to someone and came back and told me that Brandon, the general manager was in classes til friday and she would have him call me saturday. And he's the one that made the deal with me and he's who I need to speak to. No call came. On March 1st I called to speak with Brandon about the problems. He would not talk to me and had me forwarded to Josh in the service department. Who said all they noted on there inspection was rear breaks were going to need to be replaced. I only drive the vehicle 20 miles a day. I did not cause bad cv joints and a bad rim. These things were like this before I purchased the vehicle. The vehicle is unsafe to drive with bad cv joints. My bumper to bumper should not have to cover this. I have not even made my 2nd payment yet and the vehicle is unsafe to drive. I bought this vehicle for $18,500 at that price it should not have to go to a shop to be repaired within 3 weeks of purchase, This needs to be made right for my safety.

  

  Business response

  03/09/2023

  We did a complete safety inspection on the vehicle before delivering the vehicle to her.  I understand the frustration, and would love to take a look at the vehicle for you.  There is nothing in my notes that says you should or would have any issues with that vehicle based on inspection.   At this time, to resolve we would like to get the vehicle inspected, as she has a warranty.  If warranty charges a deductible we would cover it for her trouble.

  Customer response

  03/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2014 Jeep Cherokee from Mtn View 153 on January 28th 2023. I didn’t see the vehicle until after it was dark and when presented the car fax, I was told the only exterior damage was when it had been in a minor finder bender with damage to the front that had been fixed. Once I got the vehicle home I noticed a huge dent in the driver side near the trunk the size of a frisbee and the key fab wouldn’t lock the car. I was willing to let those things slide until the following Wednesday (three days after purchasing the vehicle) the check engine light came on, I took the vehicle to autozone to have it read and was advised to take the vehicle back because it had major computer issues (the power train system is not working), the vehicle began flashing multiple lights on the dashboard, and an alert came up on the screen to service the airbag system. The vehicle then began to simply not go when I’m drive or reverse and left me sitting unable to move in a very busy intersection where I could’ve been hurt or worse. I took the vehicle back and barely made it to the car lot and the salesman were very rude and didn’t seem concerned or apologetic at all, their demeanor was like I was inconveniencing them wanting a different vehicle, they said it has a warranty and should be fixed and to bring it back the next morning. I told them no it wasn’t leaving the parking lot because it is not safe to drive and they reluctantly gave me a loaner car to drive. I dropped my car off last Monday, and still to this day have not heard a word about what is wrong with my car, if it can be fixed or a timeline for when it will be fixed. Not a word. But this past Friday began receiving TEXTS, not calls, from the loan manager harassing me to finish paying my down payment. I told the manager I wouldn’t be paying the rest of the deposit due to me not having the vehicle in my possession and not knowing what will happen with it either and he continued to harass me .

  

  Business response

  02/13/2023

  We provided the customer a loaner vehicle while the repairs are being done.  We have since repaired the vehicle and it's ready for the customer to pick up.

  

  Business response

  02/15/2023

  At this time, I think I speak for both parties in saying things are good.  She came in last night and we worked it out.  We got her into another vehicle and she left us a 5* google review which we really appreciate!

  Customer response

  02/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business really went out of their way to make things right and I appreciate their efforts !
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In August of 2022 I purchased a car from mountainview 153. I was told that the "optional" coverage for a warranty was available and I agreed. Upon recieving paperwork for a warranty added to my financing I questioned and was told its optional and can be cancelled at any time. I had already been there over 2 hours and was tired and hungry so I signed.. that week I called back as I decided that was too much for a warranty and was told I need to come back that there was paperwork to be signed and it must be between 8-5 and a shawn e**** had to do the paperwork... I work during those times and could not get away.. I kept calling begging to be helped on the phone but they said policy was I had to go..again time goes by and I have made at least 2 payments and still no help with canceling warranty. I call again and this time I am told I dont need to see anyone special and can come anytime they are open which includes saturdays and later than 5 in evening. After months I get a totally different answer. So I go and fill out required paperwork and am told 6-8 weeks to process.. I have sence left 10 messages for shawn e**** and when he does not return calls. If I call from another phone he will pick up. The first time he said its only been just at 8 weeks they didnt have enough time. In January I was told they do checks on the 10th and they would text me...when the 10th came an went with no text I called again was told that they have a new warranty company .. I Cancelled on 11/18 with the paperwork they required I am still waiting for this cancellation to be processed and sent to the loan company. It has been 11 weeks and they still have no answers

  

  Business response

  02/13/2023

  We processed the refund on the 25th of November.  We have since reached out to find out why there was such a delay.  We are being told that the refund will be overnighted tomorrow.

  Customer response

  02/23/2023

  
  I have reviewed the response made by the business in reference to complaint ID 19347450, and find that this resolution is satisfactory to me. 

  I appreciate BBB's help in getting this resolved...
  
  

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership on September 7th, 2022. After I signed all of the paperwork, I was told that I would not have the vehicle on that day because it had not been serviced or cleaned. Now keep in mind that this vehicle was listed on their website for sale. They even knew the day before that I was coming to see it. I was disappointed. I felt that I should have been told about this before we started all the paperwork. They gave me a loaner car that was roomy enough for my family, which was appreciated. I was told that it should be 2-3 days max to be able to pick up the vehicle that I purchased. 7 days passed and we had not heard a thing from the dealership. I was the one calling them to see what was going on after the fifth day. Each time I would call or message, I would get brushed off. My husband called and insisted that it had been a week, which was long enough, and we were coming to pick up our car. They said they would have to place a rush on the cleaning, because that part had not even been completed at that point. Nonetheless, I received notification the evening of the 13th that it was ready to pick up. The car was filthy. We were given the wrong paperwork and drive out tag. My husband is who noticed. He called them and they wanted us to come back and switch out the paperwork. We live over 30 minutes away. We just got out real paperwork on the 17th. The 19th, the air conditioning and defrost stopped working. I called to see where to bring it for it to be fixed. No definite response given. My husband called the manager today, and we were told take it anywhere to be fixed. We are expected to go pay for a rental car out of our own pocket and be reimbursed back at some point. It has been problem after problem since I signed the paperwork on this vehicle. They were so kind and eager to help before they had made the sell, but the minute after I signed the papers, they could have cared less about me as a customer. Extremely unprofessional.

  

  Business response

  09/22/2022

  The vehicle is in the Chevrolet service department being handled.  There should be no further issues.

  Customer response

  09/24/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  There was NO action whatsoever to resolve the issue on Mtn View 153's behalf. It was a different dealership that decided to step up and try to fix the mess that Mtn View 153 left me. The severely poor experience that was had with this dealership is not ok. I would hate for anyone else to go through the same thing. 

  
  Sincerely,
  
  ***** *********

  

  Business response

  09/26/2022

  Chevrolet had worked on the vehicle, and together as an auto group we worked together to get the issues fixed. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩