ComplaintsforDollar General

• Initial Complaint

  06/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an online pick up order which totaled $1.28. The total was changed to $7.14 and was marked ready for pick up. I did not pick up the order due to one of the items not being available and the price change. The store marked my order as completed although I never did. I contacted the company in reference to the charge. I was promised a refund in 5 to 7 days on 06/10/2022. As of today, I have not been refunded. I spoke with ****** at 3:30 pm on June 10th, 2022 with reference number **********. I called ************.

  

  Business response

  07/13/2022

  Consumer Response /* (2010, 10, 2022/07/12) */ I received a refund for the $7.14. Thank you for assisting me.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 5/28/2022, and on previous dates as well, the Dollar General Stores charges a higher price at the register that what is advertise on the shelf sticker. It does happen with all the products. However, it does happen with quite a few. This usually happens when there is a price increase. I have complained before to management but it keeps happening. I think it is a problem rooted in the corporate office of which they do not have the price stickers change when there is a price increase. They are making extra money this way by over charging their customers. Even if it is not deliberate, it is still incompetence for misleading advertisement. The corporate office address is 100 Mission Ridge Goodlettsville, TN 37072. However, the location of the two stores are 1401 W. Garden St. Pensacola, FL 32501 and 8720 Gulf Beach Hwy Pensacola, FL 32507. Thank you.

  

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/06/03) */ June 3, 2022 Better Business Bureau of Middle Tennessee Attn: ************* P.O. ********** Nashville, TN XXXXX Case # ******** - Customer: ***** ****** Dear Ms. ******: Thank you for notifying us of the complaint regarding incorrect pricing at two of our locations in Pensacola, FL. Upon receipt of this complaint, I reached out to our district manager who reports our customer was contacted and his issues have been resolved. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (2000, 7, 2022/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) The district manager had called me. Her name is **** ***. She explained the problem and said she would have it fixed.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The date of the transaction was 5/10/22 This happened at the Olive Branch, IL. store. I purchased 5 **** gift card cards for $200.00 each, I used my bank debit card for the purchase. after the cashier scanned each of the cards my debit card was in the reader it took the $1000.00 out of the account but then it wouldn't clear the cards it said it was a fraud. So they kept the cards and said that Dollar General would refund my money and gave me a receipt saying as much. When I got home I checked my bank account on line and it showed where they took the $1000.00 out but NO refund. So I called the manager **** and he said it usually takes 3-5days to process it and if I didn't receive it to call him back and he would give me the corporate number. So I waited and then called corporate talked to ****** and he said it would be another 3-5 days. When I called back on the 17th I told **** what was going on and she gave me a case# ********** . I waited again for someone to let me know. On the 20th I called back and ******* told me she would try to get ahold of the District Manager.No call so I called **** back and he said he would call the district manager. Finally the next day she called and was suppose to see what was going on. Still nothing so I called corporate again and talked to ******* and she said it was going to be another 5-7 days . Please tell me IS THIS ANY WAY TO RUN A BUSINESS?? 15 Days and I still Do Not have my money..

  

  Business response

  06/02/2022

  Business Response /* (1000, 5, 2022/05/30) */ May 30, 2022 Better Business Bureau of Middle Tennessee Attn: ************* ************************************ Case # ******** - Customer: ******* ********* Dear Ms********: Thank you for notifying us of the complaint from our customer regarding cards he wished to purchase at our store in Olive Branch, IL. Upon receipt of this complaint, we reached out to our third party vendor and our Payment Services team were informed a credit was applied to our customer's account on May 23 and it should appear within seven business days. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ************* Customer Relations Supervisor Dollar General Corporation Consumer Response /* (2000, 7, 2022/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I never heard from dollar general but yesterday I got a text from the bank saying a deposit of $1000.00 was made. Thank YOU for helping me address this issue. ***

• Initial Complaint

  05/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dollar General at 1163 Milan Ave. Amherst, OH XXXXX installed a self checkout machine a few weeks ago. It does not ring up sale prices. You pay full price. I have tried it three times with the same result. Each time I told them what it was doing. Each time they said that they were aware but they still have it on. I have posted this on********* on our town forum. Apparently, others have had the same experience.

  

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/05/30) */ May 30, 2022 Better Business Bureau of Middle Tennessee Attn: ************* ************************************ Case # a ******** - Customer: ******* ****** Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding our store in Amhurst, Ohio. Upon receipt of this complaint, I partnered with our district manager who has tried to unsuccessfully to contact our customer at the number included in his complaint. She did however leave her name and number and when our customer calls her back, she plans to address our customer's concerns. We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  05/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  05/06/2022 Believe Dollar General is involved in fraudulent trading practices, where as they advertise one price but charge a higher price at the cash register. This has been flagged on several occasions to where it is believed not to be by accident. Store #08122 at *** WL *** ****** E, ******, Texas *****, ************ There is usually no one in charge to speak with about this issue, at this locations, and the temp employee claims not to know who actually owns this Dollar General store. This particular store isn't like any other Dollar General I have ever visited. UN-organized, UN-clean, and usually UN-manned, some one need to speak to who ever owns this business, to let them know this is no way to run a business. Apparently customers doesn't matter.

  

  Business response

  06/29/2022

  Business Response /* (4000, 16, 2022/06/25) */ June 25, 2022 Better Business Bureau of Middle Tennessee Attn: *************** *************** Nashville, TN XXXXX Case # XXXXXXXX - Customer: *** ***** Dear Ms.*******: Thank you for notifying us of the complaint from our customer regarding a pricing concern at our store in ******, TX. Upon receipt of this complaint, I partnered with our district manager who tried to call our customer twice (5/10) and three times (5/11) and each time the phone would ring twice, and a recording would come on stating "numbers are screened by ***** ****** *******, calls from this number are not being accepted, please hang up". Our district manager then sent an email to our customer and when our customer responds, our district manager plans to address and resolve our customer's complaint. We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (2000, 18, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't want anything from this business, therefore there was no reason to communicate with them. All that is require of them is to correct their business practices. A report from them is not neccessary. thank you

• Initial Complaint

  04/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am currently working remotely and had to return equipment to my employer. I dropped 2 large boxes off at the ****** drop off location located inside Dollar General at******************t, McKeesport PA 15135. At that time, the employee who was working scanned the boxes in at approximately 12:25pm. She told me that once ***** picked up the packages, I would get a text confirmation. I never got the confirmation and now I have received an email from my employer stating that they have not received the equipment. I called ***** to see what information they could give but the automated system kept hanging up on me because I couldn't provide a tracking number due to never getting the text. I called the Dollar General location and the person who answered was not helpful at all and did not try to give me any guidance as to how I could possibly resolve the issue. I did my due diligence and returned the equipment to a drop off location. Now Dollar General and ***** need to find the equipment and return it to my employer!

  

  Business response

  09/08/2022

  Business Response /* (1000, 12, 2022/09/05) */ September 5, 2022 Better Business Bureau of Middle Tennessee ********************************************************************************************************************** Thank you for notifying us of the complaint from our customer regarding a ***** drop off at our store in McKeesport, PA. Upon receipt of this complaint, I reached out to our district manager who reports he and our store manager contacted our customer who said she was unsure of the date and would get back with us so we may view the CCTV footage. The district manager called again, and our customer asked they not call her back that she would reach out to them. . We are confident we tried to address this complaint. Thank you for bringing this matter to our attention. Sincerely, Marsha ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  04/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On April 20th, at 11:00am I went into this dollar general and was looking at the coolers near the front... I found ***** tater tots for $3, and was looking at the other coolers because I needed butter... The associate made it seem as if I was stealing because I was next to front door... I told him I was just looking for butter and had no intentions of stealing... I went to cash register because at this point I didn't want to even shop at this store any more... My total was more than I thought it would be $7.15 but ****** wouldn't stop the transaction when I looked at receipt I saw that the tots were charged at $4.50... I told ****** that it was the wrong price and he told me that it must be in wrong place, I told him no the price tag was for this product but he refused to look at it... I then went outside to cool off... I went to go back in so I could take a picture of the price tag and show the manager later, but ****** was standing in the door blocking my way... I asked him what his issue was with me, and he told me he didn't like my attitude... I informed him that I just wanted to take a picture of price tag to show manager and he laughed at me and told me he was the general manager... I again informed him that the tag was for the correct product and he told me price tags don't matter he can charge anything he wants... I told him that was false advertisement to charge higher that prices showed, and he again laughed at me and said he will charge any price he wants because he is the manager and it's his store... I again asked if he would please refund the difference and he then asked me to leave... I left because at this point it seemed like he wanted to escalate this to a physical conflict... I have the receipt, pictures of the product, and pictures of price tag...

  

  Business response

  09/12/2022

  Business Response /* (1000, 12, 2022/09/03) */ September 3, 2022 Better Business Bureau of Middle Tennessee ****************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding a visit to our store in Jeffersonville, IN. Upon receipt of this complaint, I reached out to our district manager who reports the customer was contacted and his issues have been resolved. I believe our customer was satisfied with the resolution. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  04/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Originally, i was calling the complaint department for reasons that the bottle of mayonnaise I purchased had coagulated when I opened it, meaning it had been previously frozen. The egg mixture was separated from the oil, which can only happen if you freeze mayonnaise or let it spoil. The reason I am filing a BBB complaint; the operator, *****, I believe was her name, was rude, very short and with an indignant tone. If I ran a customer-based-endeavor, I would want to know if I had employed rude agents to serve my valued customers' concerns. I live 12 miles of treacherous mountain road from the store I bought this jar from. I think it unreasonable to drive 24 miles and spend $10 in gas, in order to return a $4 item; which was my original complaint - after the rude treatment by the agent *****, it has now become much more.

  

  Business response

  06/29/2022

  Business Response /* (4000, 19, 2022/06/25) */ June 25, 2022 Better Business Bureau of Middle Tennessee Attn: ************* *************** Nashville, TN XXXXX Case # ******** - Customer: ****** ********** Dear Ms. ******: Thank you for notifying us of the communication from our customer regarding a product complaint as well as a complaint about the agent he spoke with when he called to report his product concern. Upon receipt of this complaint, I reviewed a copy of the call and reported this to the agent's supervisor at which time the agent was removed from the phones. The product complaint was also shared with the vendor as well as the store. Unfortunately, I did not receive verification our customer was notified of these actions, so I reached out to him personally via email to apologize and to share this information. I believe our customer **** be satisfied with the resolution. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ************** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (2000, 21, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Everyone makes mistakes; even large corporations. it is how we all take responsibility for our mistakes that defines our character, and large corporations are no exception. That being said, it is especially refreshing to see Dollar General accept responsibility and make fair restitution. For me to refuse such an attempt to make things right would simply be unreasonable. Yes, it took over 2 months, as the records indicate, but good things and positive change mostly does not happen overnight. To summarize, I am fairly content with the outcome, as my concerns were addressed and I was fairly reimbursed.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On February 13th, 2022 at Dollar General Store at 4000 Highway 63, **********, MS XXXXX, I made a transaction for a purchase at the register in the amount of $43.12. My two cards were stuck together and the incorrect card was charged. Then cashier claimed to refund the card and re-ring the transaction up on the correct card. I was told it would take 5 to 7 days for the funds to be added back on the card. It is now, 3/9/22 and I have not received the funds back on the card. I have contacted my bank and they said they do not show any incoming pending transactions from that store in that amount. On 3/4/22, I contacted Dollar General corporation in Goodlettsville, TN and explained to customer service support what happened. I gave them the debit card number of the card in question as they asked for. The rep on phone said it would take 5 to 7 days to check into this. This is not a timely matter and **** no longer be tolerated. This is my last attempt at trying to collect my refund before I contact my attorney in which Dollar General **** then need to pay any and all attorney fees along with any late charges that I have occurred as a result of a hold my funds for an unacceptable period during these difficult times. Attached is the receipt for this transaction. I expect full refund of $43.12 in addition to $64 late charge from my past due rent as a result of this unexpected hold on my funds for a total of $107.12

  

  Business response

  03/28/2022

  Business Response /* (1000, 5, 2022/03/20) */ March 20, 2022 Better Business Bureau of Middle Tennessee Attn: ***** ****** ************************************ Case # ******** - Customer: **************** Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding a transaction she made using what she refers to as the incorrect card at our location in **** *****, MS. Upon receipt of this complaint, one of our Customer Care specialists reviewed and researched her concern and responded to her via email with the information needed to resolve her complaint. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** M***** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  02/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have had these 4 mugs since December 2020. I love them. They are cute, handle great for my arthritis, fairly easy to clean, and function very well. They are now my favorite mugs! So I was very surprised to see a clear film coming off of them today. It made me worry about the possibility that the clear stuff was being invested when I drank and also my 7 year old granddaughter furthermore I became worried about lead paint. I called the consumer number, spoke to three different people and got three different answers. My question: Are my mugs safe to use? Is there lead in they? The answer: we cannot help you with out the original packaging (which I have as they came naked on a shelf and have provided you a photo). The first person whose name I didn't get gave me a number to call. It was off by one number. The second person ****** told me someone would call me within the week. I said what about that number. She corrected it and I called. Third person is the one who told me about the packaging. These are my notes: Dollar general Private label department XXX-XXX-XXXX Ticket #XXX-XXX-XXXX ****** rep. (Was going to transfer me to survey but hung up) Vender **** contact me with in 5 businesses days. ***** 3 rd rep I spoke to We can not help you if not in original packaging (it came just sitting on shelf) This is complainant department. We have no record of this product. You need to do google search. After calling them I tried to call the store but no answer. It also seems to me to not be a thing that the store would have information on and likely would have me call the consumer line that I called. For now I'm going to put the mugs away.

  

  Business response

  03/21/2022

  Business Response /* (1000, 5, 2022/03/14) */ March 14, 2022 Better Business Bureau of Middle Tennessee Attn: ***** ****** ************************************ Case # ******** - Customer: ********* Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding information she was seeking in regarding a product she purchased at one of our locations. Upon receipt of this complaint, we partnered with our merchandising team and they in turn reported the product vendor reached out to our customer directly via email to answer her questions. We do apologize for the initial inconvenience to our customer when she first reached out for information, and we believe this matter has now been thoroughly addressed. Thank you for bringing this matter to our attention. Sincerely, ****** M***** Customer Relations Supervisor Dollar General Corporation

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩