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          Find a Location

          Clayton Homes, Inc. has 449 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileClayton Homes, Inc.

            Manufactured Home Manufacturers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5000 Clayton Rd

            Maryville, TN 37804-5550

            Get Directions
            Visit Website
            (865) 380-3000

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            Customer Reviews

            1.39/5

            Average of 213 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            477 complaints closed in last 3 years

            175 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1974

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Manufacture, Sell, Finance and Insure Manufactured Homes

            Business Details

            This is a multi-location business.

            Find a Location

            Clayton Homes, Inc. has 449 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              5000 Clayton Rd, Maryville, TN 37804-5550
              BBB File Opened:
              1/1/1974
              Years in Business:
              59
              Business Started:
              1/1/1965
              Business Started Locally:
              1/1/1965
              Accredited Since:
              5/1/1974
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 793 for this business, issued by Department of Commerce & Insurance, Manufactured Housing Section

              These agencies may include:

              Department of Commerce & Insurance, Manufactured Housing Section

              500 James Robertson Parkway, Davy Crockett Tower, Third Floor

              Nashville TN 37243

              (615) 741-7192

              Type of Entity:
              Corporation
              Alternate Business Name
              • Country Squire Homes
              • Luv Homes
              • Freedom Homes
              • CMH Services, Inc.
              • Heritage Homes (Manufactured)
              • Oakwood Mobile Homes
              • Crest Homes
              • Golden West Homes
              • Marlette Homes
              • Shult Homes
              • Karsten Homes
              • Southern Energy
              • Norris Homes
              • Giles Homes
              • Giles Industries of Tazewell, Inc.
              • CMH Homes
              • Luxury Homes
              • Buccaneer Homes
              • Hart Housing
              • Crossland Homes
              • International Homes
              • TruValue Homes of Lousiville
              • TruMH
              • Cavalier Homes
              Business Management
              • Mr. Kevin Clayton, President/CEO
              • Christopher Mann, Customer Advocacy Manager
              Contact Information

              Principal

              • Christopher Mann, Customer Advocacy Manager

              Customer Contact

              • Mr. Kevin Clayton, President/CEO
              • Christopher Mann, Customer Advocacy Manager
              Additional Contact Information

              Fax Numbers

              • (865) 380-3750
                Primary Fax
              • (865) 938-6123
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              477 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/17/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased a mobile (manufactured) home from Oakwood Homes in Greenville NC but it was manufactured in Rockwell at their factory. Besides the lack of care or concern for the product that they let leave their facility, 4 days after closing on the house there was noticeable water damage at the back door and leading into the kitchen. The electrical outlets on the exterior walls were wet and there was standing water in my dryer that has never been used. 2 days after that mold was found growing in the spare bathroom under the sink and cabinets. Phone calls were made to the Greenville office and servicemen were sent to try to rectify the problem. They deemed it a factory issue and we were sent to deal with Clayton Rockwell. After several conversations and promises of a corporate person coming to the house to actually see the problems that arose, they decided that sending 2 workers to come and fix the issue would suffice. The 2 gentlemen came to the house and worked on the issues and said it was all fixed. That was on 9/12:2024 (their last working day). On 9/14/2024 I went back to the house and there was new water damage at the same place at the back door. I have been without my house for over a month and having to pay for 2 places to live, 2 water and electric bills, storage facilities that I wouldn’t have had I been able to move into my brand new home.
              Read More
              Read 476 More Complaints

              Customer Reviews

              213 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brooklin B

              11/18/2024

              We purchased our home from our local Clayton retailer near us. We have the 2021 Summit. We love the layout and the size. There could always be more closet space but the layout has worked wonderfully for our family of 5. However, we have only lived here 3 years and our cabinets are falling apart. The manufacturer has sent us new tracks for our drawers but the cabinets are made of pressed wood so it is hard to get it to work. Now where the cabinet drawers come together are breaking and my entire from of the drawer has fallen off. My husband has worked to fix this but it’s frustrating that our home is so new and cabinets are already falling apart. We have also had trouble with the counter tops, where my dishwasher is the edge of the counter top is coming apart, as well as, on the corners. We have also had trouble with the modeling around our doors and cabinets, we have had lots of pieces come off and have had to be repaired or replaced. I know you get what you pay for and that’s one thing with mobile homes that make them more affordable, however, it was not cheap and the cabinets are very cheaply made.

              Clayton Homes, Inc. Response

              11/19/2024

              Hi Brooklin, thank you for sharing your feedback with us. Clayton Homes strives to provide world-class customer service and we are sorry to hear of the frustrations you are experiencing with your cabinets and other cosmetic items. These items carry a 30-day cosmetic warranty, and structural items carry a 1-year manufacturer's warranty. Please refer to your Homeowner's Manual for these cosmetic items. If you need further assistance, please contact our customer advocacy team at 1-877-264-2812.
              Read 212 More Customer Reviews

              Local BBB

              BBB of Greater East Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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