ComplaintsforG6 Hospitality LLC (Corporate)

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The motel 6 in ******************* has been avoiding me for over a year they took roughly $300 of mine for two nights and was only allowed to stay one night cuz they gave my room away they also made me miss a once in a lifetime event and not talking about a concert talking about a religious event feel to what which I had to spend money traveling from ******** to ********** over $500 I'm expecting them to pay me back for my trouble and wasted money they only you gave me money back for one night stay regardless of what they did for their catchphrase is supposed to be we leave the light on ridiculous

  Business response

  04/03/2024

  Hello *******************************,
  
  I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in ********, **. Please accept our sincerest apologies that your stay was less than satisfactory. 
   
  Motel 6 takes reports of service issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 2 days.
  
  At this time, we ask that you provide itemized receipts for alternative lodging sought on the night of 6/11/2023 so that we may review. Please note that any submitted receipts must show the cost of the stay broken down into nightly rates.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? 
   
  Please refer to report number # GRN9YEU9.   
  
  Thanks,
  ************** 
  *************
  
  

  Customer response

  04/05/2024

  I am rejecting this response because:   they threw me on the streets and now they're requesting alternative lodging when they knew that there was nothing else in town on that date due to events ridiculous they're slogan is we leave the lights on and their front desk people gave the room away! We even called and they assured that it was ready! We drove all the way from ******** put money in gas not playing this game with them anymore!

  Business response

  04/06/2024

  Dear *******************************,
  
  I appreciate you contacting us regarding your experience at our property in ********, ***
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 
  
  You are a valued guest; please accept a guest certificate for a complimentary night at any Motel 6 location in the U.S.A. The certificate is good for one year from the date of issue and is non-transferrable. In order to use the certificate, reservations must be made through Motel6.com, the Reservations center, or with the property directly. Your
  guest certificate will be mailed to you within the next 7-10 business days. 
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm **************** Time.  Saturday and Sunday from 11 am to 7:30 pm **************** Time. You can also email us at *********************************.
  
  Please refer to trace ID# ********.
  
  Thanks,
  ************** 
  Customer Care
  
  

  Customer response

  04/06/2024

  I am rejecting this response because: I have no interest in staying at motel 6 is anymore I've already been screwed over once and was put on the streets by you guys while having a reservation and also called and confirmed that my room is still available while only 2 to 3 hours away ridiculous and unexcusable!  This was a trip that I had planned for over a year for a religious event I was supposed to take part in drove all the way from ******** paid gas paid tolls paid for two nights in a hotel only got one and had to sleep on the streets in my car with my girlfriend for the other this is really sad that you guys treat customers like this year slogan is you always keep the lights on!

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I checked into the hotel with the service animal. Prior to checking in I did note that I was traveling with the service animal. At the desk I notified them I had a service animal even providing his ID after the agent tried to charge me a pet deposit. I informed her that it was illegal to charge and she said that they charge anyway. I traveled from ********** so I paid the fee and checked into the room. I received a full room deposit back but I did not receive my pet deposit back. There was no damage to the room or they would not have refunded that portion. I have contacted them several times asking for a refund and they have not responded to date.

  Business response

  03/29/2024

  
  BBB Case #: 21493405
  Hotel Site #: 
  Customer Care Case #: 
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***************************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
  
  -  Confirmation number
  -  Exact address/name of the hotel:
   - Hotel name:
  -  Under what name was the reservation booked:
  -  Date of arrival (exact date of stay):
  -  Room number:
  
  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  
  *******
  Liaison, ******************************* & ******** ****

  Customer response

  03/30/2024

   
  Complaint: 21493405
  
  I could not respond to original email. 

  My confirmation number: **********

  Address: ********************* ****************, **  80920

  Hotel Name: Studio 6 ****************, ******** - *****************

  Booked under: ***************************

  Arrival 3/18/24 - 3/19/24

  I do not remember the room number

  
  Sincerely,
  
  ***************************

  Business response

  04/09/2024

  Hello ***************************,

  Ref: 07353917
  

  Thank you for contacting ************** & Resorts.

  Studio 6 is not a ************** & Resorts brand hotel. Our brands include: AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by ********************* and Resorts by Wyndham, ************************* by Wyndham, Hawthorn Suites by ************************************ by *******, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by *******, Travelodge by *******, TRYP by Wyndham, ******* by *******, Wyndham Garden, Wyndham Grand and ************** and Resorts.

  We hope you will consider ************** & Resorts for your future travel needs.

  Kind regards,

  *******

  Wyndham Customer Care

  Business response

  04/10/2024

  Dear ***************************,

  I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in ********************. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Studio 6 takes concerns like yours very seriously. Please be advised that your inquiry has been forwarded to the appropriate department for review. We will provide a response to you in a timely manner, within a few business days.

  If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at *********************************.

  Please refer to trace ID# GRYLLDAR.

  Sincerely,
  *************

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I reserved a room on Friday, February 9, 2024 at the ******************* location of Motel 6. In my room I found two roaches, rust, a moldy smell. After informing the front desk agent, I was moved to another room on the same floor. I found one more roach, rust, and the same moldy smell. I was appalled by the conditions of both room. As a result, I did not find the room to be clean and sanitary. I was unable to sleep and rest for the entire night.I placed a complaint on Motel 6s website, was given a complaint number (GR5WDPV4), but was not contacted. A month later I finally contacted ************* ***************). Due to the lack of transparency and care on behalf of Motel 6, I requested a full refund. The ************* agent, *****, told me ********************** does not provide refunds and all complaints need to be directed to the property managers. ***** provided me with an invalid email address (I contacted the manager at ******************* and spoke with ****** ***** was apathetic and refused to provide me a full refund. He said the best he can do refund only 15% of the cost. All Motel 6 locations should be avoided at all costs.

  Business response

  03/13/2024

  Dear ***************************,  
  
  I appreciate you contacting us regarding your experience at our Motel 6 property *****, **. 
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard, and I want to thank you for bringing this matter to our attention. We will review your concerns and our expectations of you as a customer with our location and take appropriate measures.  
  
  You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $84.19 has been issued back to your card, and should appear in your account within the next 5 business days. 
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns and looks forward to providing your future lodging needs.  
  
  If you have any questions, please call ** on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GR5WDPV4.   
  
  
  Thanks,
  ************** 
  Customer Care
  
  

  Customer response

  03/14/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well, on February 18th, I checked into this motel. I was told I have to pay for two rooms for three people. I had no choice because Im homeless right now and I used my federal tax refund to pay for the two rooms. The manager that works there is rude and discriminates against you if youre white I called the corporate number today (March 4th), and complained on this woman manager. She (the manager), told me she would fine me $250.00 a day for having three people ( two adults and one child) in one room ridiculous!!! I want a refund. This manager knew I had no other options as to where I could go, besides living in my car and she just took advantage of me with this. She scammed me because Im white and she thought I had money. Not cool! Weve dealt with so much in this motel and its ridiculous. Ive kept my mouth shut about it, because I needed the rooms for us! I want a refund for the one room. Theres other things that have happened to us in here at this motel but I wont get into it! I paid over $3,000 to this motel from February 18th to March 4th for two rooms!!!

  Business response

  03/08/2024

  Dear *****************************, 
   
  I appreciate you contacting us regarding your experience at our Motel 6 property in **************, ***
   
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 
  
  Please contact property management at the Motel 6 property with any compensation request, they can be reached at **************.  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.  
   
   If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************.  ********** is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# GRVWSJHG.
  
  Thanks,
  ************** 
  Customer Care
  
  

  Customer response

  03/08/2024

  I am rejecting this response because:   Ive already contacted the management team at Motel 6 while I was there! I also contacted customer service through the ***** number and they were supposed to handle the compensation! Not cool! This is horrible how Motel 6 conducts itself! 

  Customer response

  03/08/2024

  I called the customer service number on Monday, March 4th! They informed me that I would receive compensation five days from the time that I called and complained! 

  Business response

  03/09/2024

  Dear *****************************,
  
  I apologize for any inconvenience that this is causing you. At this time, any compensation is at the discretion of property management so we encourage you to follow up with them. 
  
  Thanks,
  ************** 
  Customer Care
  
  

  Customer response

  03/09/2024

  I am rejecting this response because:   I already explained why Im rejecting this response. 

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was on the do not rent list from a year and a half ago. So on February 11 I called the Motel and asked them if I was taken off the do not rent list and the employee informed me that I was and that I could begin renting again. I was so happy. Immediately i rented a room that day and 4 seperate times in a row from February *****. Everyone there was nice. First day of March I went to the front desk to check in to a room that I reserved and I saw the lady that lives in the back looking like she hates her job as usual. She looked at me and said didnt I put you on the *** list because I will not rent to you I left because shes being super prejudice. The next day I asked for a room, and she put me back on the list!!!!! With stupid lies like; that I had unregistered guests, I didnt check out in time and that I left the room filthy. She is a horrible HORRIBLE individual. If your going to claim all this lying BS, you should have proof.

  Business response

  03/11/2024

  Dear ****, 

  I appreciate you contacting us regarding your experience at our Motel 6 property in *********, **.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.  
  
  If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID #********.
  
  Sincerely,
  Customer Care

  Customer response

  03/25/2024

  I would like to reopen the case. I recently was burglarized leaving me unable to access my email address. Also the response to my complaint is no where near satisfactory. I called the number they advised me to,  and all my they did was suggest that I go myself to the manager of the location and speak with her. Problem is Im pretty certain that the employee that I wrote about is the manager. 

  Business response

  04/08/2024

  Dear ****, 
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in *********, **.
  
  Please speak with property management directly regarding this matter at ************** or via email at ***********************. 
  
  If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID #********.
  
  Sincerely,
  Customer Care
  
  

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stayed with my best friend at the Motel 6 on 02/24/2024-02/25/2024. We requested a room with a working refrigerator. Upon check in the smoke detector was covered with a plastic bag, there was a marijuana bud and marijuana residue all over the phone, and the phone looked like it was growing mold, and also the phone line was cut. The refrigerator did not work. Upon complaining we did get moved to another room which was inconvenient because we had to move everything down to lobby and get the new key and then go back to the new room. We were on a time crunch and were almost late to our engagement. We were met with attitudes from the beginning. The issue for us was that the smoke detector was covered in the room which means whoever "cleaned" the room did not do their job and make sure it was safe for anyone along with the phone line being cut. There were adult beverages at our engagement and if we had not noticed that smoke detector being covered prior to our leaving when we returned after our engagement we may not have noticed it. The person at the front desk stated she didn't know why the fridge did not work or why the room was in that state, she stated " I don't know I only work nights." I called Motel 6 **************** and was told someone would contact me within 5 business days. Nobody ever called so Saturday I called them again. They stated they sent a $33.00 refund. I find this unacceptable as a phone line being cut and a smoke detector being covered are serious issues and makes an unsafe environment. That is the principle of the matter. I was told if I wanted a full refund to contact ***** the general manager. After speaking with him he advised he would not give me his last name and he could not refund any more money. ******** Fire was contacted and the case was given to inspector ***** at ************. I asked for *****'s managers name and he gave me the name ********************* but he could not provide a valid phone number. I feel a full refund is in order.

  Business response

  03/06/2024

  Dear ******* *******************************,  
  
  I appreciate you contacting us regarding your experience at our Motel 6 property **************, **. 
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard, and I want to thank you for bringing this matter to our attention. We will review your concerns and our expectations of you as a customer with our location and take appropriate measures.  
  
  You are a valued guest, and we hope that you will consider this an isolated incident. Please accept the additional check refund for $34.00, which will be mailed to the address provided and arrive within the next 14 business days and will arrive in an envelope from G6 Hospitality. 
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns and looks forward to providing your future lodging needs.  
  
  If you have any questions, please call ** on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GRQDH6NU.   
  
  Thanks,
  ************** 
  Customer Care
  
  

  Customer response

  03/06/2024

  I am rejecting this response because:   The negligence beyond me with this establishment. The fire inspector was contacted and he even stated that he was very familiar with this establishment and was not at all pleased with what I was telling him about the room. That alone should tell the business itself that there is a huge problem with the establishment when a fire inspector is too familiar with a location. Nobody cleaned that room and you cannot tell me they did with how that room looked and how disgusting it was. It is totally unacceptable to have a smoke alarm in a guest room covered up with a plastic bag. Its a violation of code as well as a huge safety issue. Not only was the smoke alarm covered but the phone was down right disgusting with what appeared to be mold and also had Marijuana residue on it. The phone line was also cut, again another safety issue. The refrigerator did not work at all. When these issues were addressed to the night front desk lady she stated "I don't know whats going on I work here at night." We were given a different room, which was fine but that does not fix the issues we had. My friend as well as myself have tried calling to get the general managers name and number to speak with and was given the first name ***** but was told they won't provide the last name. He provided the ******* managers name but would not provide that phone number. Your front desk daytime person was cursing my friend out and running his mouth without the phone being on hold. I placed another call to customer service today and spoke with a lady named **** *** and she stated that in the notes, that the room I stayed in was *****. This is completely false as I have email confirmation that the room was ***** plus ***** in fees/taxes. This amount that you are trying to give is unacceptable as the room was far more then *****. I have been offered ***** twice now and you can not put a price on guests safety. I should be reimbursed fully for my inconvenience and the way I was treated as a guest. Obviously your no caring attitude from your staff seems no matter to you. Safety is not your number one priority as it should be.

  Business response

  03/07/2024

  Hello ******* *******************************,
  
  Thank you for your email.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention. Please contact property management at the Motel 6 property with any additional compensation request, they can be reached at **************.
  
  Thanks,
  ************** 
  Customer Care
  
  

• Initial Complaint

  03/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We checked 2/29/2024 got to our room really wasn't clean only had one towel and rag for king size room for 2 people I've asked for towels and they say they don't have any the night of the 29th and then 3/1/2024 no towels and 3/2/2024 our room hadn't been cleaned since we got here we stayed my wife had surgery 3/1/2024 and I was trying to keep it clean since she had open wounds from the surgery I called up front asked for clean sheets they told me no clean sheets either and we have gotta stay to 3/6/2024

  Business response

  03/06/2024

  Hello ***********************,
  
  I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in ********, **. Please accept our sincerest apologies that your stay was less than satisfactory. 
   
  Motel 6 takes reports of multiple service issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 2 days.
  
  If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? 
   
  Please refer to report number # GRESAMG6.   
  
  Thanks,
  ************** 
  *************
  
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged when I already left and canceled the rest of my reservation. I have been calling the reservation line in which I made the reservation and the motel that I stayed at, I also sent a email. This has been going on for two weeks. Both are saying call the other to get the refund. The date I was charged is February 20th for $89.60

  Business response

  03/01/2024

  Hello ***********************************,
  
  I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in *************, **. Please accept our sincerest apologies that your stay was less than satisfactory. 
   
  Motel 6 takes reports of billing issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 2 days.

  If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? 
   
  Please refer to report number # GRJUR96J.   
  
  Thanks,
  ************** 
  *************
  

  
  

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a reservation for an accessible room at this motel around the first of February. Called the motel aa few minutes later to be sure that the room was mobility accessible and had a walk-in tub, and was assured that it was and would be saved for me. I *********** challenged, have handicapped license plates, use a ****** or cane to get around, take pain pills, and can't get into even a low bathtub.When I arrived it was late and I was very tired and room was 112 was NOT as advertised - no walk-in tub (photo available), phone didn't work, coffee maker didn't work, grab bars behind the toilet (totally un-usable) and several steps in front (also totally useless). I was too tired to look for another place. When I left February 10 I stopped by and informed the woman at the desk that the room was not accessible. She argued that it was.I complained to Studio 6 resolutions department in ********* *****, answered by *********************************, g6 Hospitality. The owner (***************************) replied through ******************** and said that it was very difficult to hold a specific room since it was an extended-stay motel and offered me half of my money back, but not including tax. I take this as an admission of the room not having a walk-in tub and other handicapped aids. I refused and asked for a total refund. ***************** contacted ******************, who pointedly refused to refund the $77.61 paid for the room.Not being able to take a shower was a terrible inconvenience since i had a presentation at a large convention in **** and felt dirty and smelly, even though I spent considerable time sponge bathing and trying to freshen up. Also needed to use the phone and had to stop on the way to the ***************** and buy coffee. All of this was terribly taxing both physically and mentally and I am asking for assistance from Better Business Bureau to get my money refunded. Your help will be appreciated.

  Business response

  02/29/2024

  Dear ***********************, 

  I appreciate you contacting us regarding your experience at our Motel 6 property in ****, **.

  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 

  Please contact property management at the Motel 6 property with any additional compensation request, they can be reached at ************. Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.  

  If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************.  The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# GRLVKHWF.

  
  Thanks,
  ************** 
  Customer Care
  
  

  Customer response

  04/05/2024

  I just rec received this email from BBB regarding my complaint # ********. n I tried to contact Studio 6 in Waco and they had no idea who I was talking about nor what I was talking about.  Said there was no ************** there and the manager wasn't there.  Their syrupy little apology and letter of concern means nothing to me.  They refunded half of my charge through my credit card and I only found this out when the monthly card statement came in the mail.  No call, no letter, no communication from Studio 6.  I want the other half of my payment refunded.  I requested a handicapped accessible room and was verbally and written confirmed that i would receive such a room, but was given a room without a walk-in shower, and the grab bar for the toilet was 5 feet away.  I was greatly distressed and inconvenienced and want a TOTAL refund, not half, and would like to talk to someone at Studio 6, but am unable to reach anyone other than the front desk clerk.

  Business response

  04/06/2024

  Dear ***********************, 
  
  Thank you for your email.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention.  Please contact property management at the Studio 6 property with any additional compensation request, they can be reached at ************** or via email ***********************.
  
  Sincerely,
  Customer Care

  Customer response

  04/06/2024

  I am rejecting this response because:   This is the same form letter sent weeks ago.and I have tried without success to reach Studio 6 in ****. They tell my they do not have anybody named ************** who signed the letter, and ******************************* is never there when I call.  They act like they don't know him or say he will be in the next day.

  Customer response

  04/08/2024

  I am not able to contact with the manager/owner of the motel!  He is never there (!!!) when I call, or I'm told there is no one by that name.  Please help me get the othjer half of my refund.  Hi9s name is *******************.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reserved a room with a king-size bed and a "Mobile Access Tub". Instead, I got a room with a Roll-in Shower. They said that none of their *** rooms have tubs, and that "Mobile Access Tub" means Roll-in Shower! Then, they said they have a room with a regular tub, but I would need to pay more! Classic bait-and-switch! But, they refused to give me a refund, too! I had to call the police and threaten to *** them in court, before I finally got my money back! They lie in their advertising, stating they have rooms with *** tubs, when they stated several times that none of their *** rooms have tubs. It is not right for them to lie. The only reason I reserved the room is because I need a tub. If I knew it had a shower, I would not have made the reservation. Then, to try to take advantage of the predicament caused by their lies, they want to charge more money to provide what the customer already purchased! They promised me a room with a tub for the price I paid. I shouldn't have to pay more because they choose to defraud their customers, caught at the last minute needing a room. It is egregiously disgusting what they are doing to people with their false advertising. It is the classic bait-and-switch! Also, the very large male manager (the one to yell at me to leave without a refund after I said I would post reviews about my experience there!), actually flipped me off and was yelling at me! They lied, they try a bait-and-switch on me, and when I don't quietly surrender, they become violent and vulgar. The right thing to do, would have been to give me a room with a tub for no extra charge. The fact that they refused to do that per my request, but insisted that I must pay more, tells me they get away with this all the time---taking advantage of weary travelers needing a room.

  Business response

  02/29/2024

  Dear *************************,

  I appreciate you contacting us regarding your experience at our Motel 6 property in *******, **.

  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.  
  
  If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************.  The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# GRCNHUMN.

  Thanks,
  

  ************** 
  Customer Care
  
  

  Customer response

  02/29/2024

  I am rejecting this response because:   they did not say they would correct their false advertisements.  They provided a generic letter generated from a P.R. department.  They said they will investigate, but they already know their *** rooms are being falsely advertised as having tubs when they only have showers.  Instead of promising to investigate what they already know to be true solely to pacify me with empty words, they should say they will immediately correct their *** rooms ads to state Roll-in Shower instead of Mobile Access Tub.  My next step is to report them to the proper association that handles people who scam the disabled.

  Business response

  03/01/2024

  Dear *************************,
  
  We have documented your concerns and have forwarded them off to the property management asking them to investigate this and contact you. Please be assured, we take guest concerns very seriously and will take the necessary steps to improve service and provide our guests with the best possible experience.
  
  Thanks,
  ************** 
  Customer Care
  
  

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