ComplaintsforTenet Healthcare Corporation

Hospital

Multi Location Business

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Customer Complaint:

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Complaint Details

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Initial Complaint
10/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
they refuse to give credit for payment.
Business response
10/16/2024
Thank you for bringing ****************** concern to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******* please feel free to contact our office at **************.
Initial Complaint
09/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have already paid this bill, I have tried to up load documents to you but I am unable to do so.I am very confused I spoke with St. Fransic Hospital today and they say I do not have any outstanding bill but in the mail today I received another threatening letter. Please help me. I will try to call BBB tomorrow when you are open.
Business response
09/25/2024
To Whom It May Concern:

Thank you for bringing ****************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******** please feel free to contact our office at *************.
Initial Complaint
09/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
When I had received a hospital bill from this provider, I had intentions of paying. I had a payment plan setup originally to pay with this provider a total o $26 over the span of 48 months which was all of sudden no longer offerred and I was advised that a higher payment plan was needed. Which I feel is illegal. I still tried to pay what I could, when all of sudden the bill no longer appeared when I would login to pay. Now, as of today, after over a year of nonactivity from their side of things, I receive an email demanding payment once again. Had the bill been available last year, I probably would've been able to settle this debt with the provider. But now, after a year has passed, this provider is demanding payment ? this is illegal and I shouldn't have to pay for this bill because of the time and effort I would make to try and get this settled. I feel I am being discriminated against because I do not make enough money to pay the full balance and this provider just seems to want to send me to collections at this point due to no fault of my own. Attached to this complaint is the last statement ever received by them. Notice the date says April, 2023. I want this bill removed from my account and no further contact from the business.
Business response
09/11/2024
To Whom It May Concern:

Thank you for bringing ****************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ************ please feel free to contact our office at **************.
Customer response
09/17/2024
I am rejecting this response because: the reason for the delinquency was because of the non honored payment agreement. These attempts at dismissing my payment history are not factual at all. Looking at the list of charges I feel they are also not accurate. I also never even got into an emergency room because they were filled due to an excess of COVID patients at the time and was forced to disclose personal medical information that could easily be accessible to the public due to the staffs incompetence and disregard for privacy.
Business response
09/23/2024
To Whom It May Concern:

Thank you for bringing ****************** additional concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ************ please feel free to contact our office at **************.
Customer response
09/23/2024
I am rejecting this response because: no financial assistance packet has been provided per the notice originally sent out. Clearly showing disregard for this provider.
Initial Complaint
08/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I visited Childrens Hospital of Michigan on August 1 for a general check up and paperwork for my son that needs to be filled out. Hes been a patient at this hospital for 16 years. He has cerebral palsy and has severe special needs. The doctor had the paperwork that I needed filled out prior to my appt. It was shown to me at the appt. The paperwork is for **** and for his medical supplies. He eats by g-tube. All of his feeding supplies and nutrition supplies come from the medical supply company. He is on a special diet to maintain his weight. It has been over a months time and they have not sent the paperwork. His supply company and I have called NUMEROUS times and left numerous voicemails and I have not received a phone call back and the paperwork has not been sent either. His food supply, ALONE, is over $200 and Ive already been forced to purchase it out of pocket for this month. I was giving him a different nutrition option but he was losing weight. I was hoping this would be resolved and considering it wasnt I had to find where I could purchase it myself in the mean-time. At this point, he has a weeks worth of food supply remaining and then I am going to have to spend another $200+ dollars when all I need is for them to send his medical notes to his supply company. I have NO way of contacting them other than the number that I have to the clinic. I am desperately needing someone to contact me back so that I can figure out what the hold up is. I cannot go to a local market to buy his food supply and it is expensive. I am very frustrated and my sons quality of life is affected by the lack of concern from this doctors office. The weekend and holiday are approaching and in the mean-time I will have to figure out how to pay for another months worth of food supply. I need help. I need them to send my paperwork so that we can get this processing.
Business response
09/16/2024
To Whom It May Concern:

Thank you for bringing ******************** concerns to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to *** *******,please feel free to contact our office at **************.
Initial Complaint
08/20/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had an ER visit in March of 2022 and two CT scans on 3:22 and 4/7/22. I have ********* Empire Plan BC/BS and Tricare for life for insurances. Valley Baptist farms out their billing to an overseas company with representatives that are frequently difficult to understand. After they first billed me I called them 7/25/22 and spoke to ****** telling her that the ******** EOB needed to go to Empire when they submit the bill to them. Once that is completed, they must send the **** from ******** and the Empire Plan to Tricare with a bill for the remaining not paid for by the first two insurances. After many callls over months talking to supervisors ****, ********, ***** and others, the Er bill was paid as was the first CT. In February of this year I received another bill for the remaining $44.42. I called Tricare to see if they had received the proper information this time because I called VB billing at least every other month explaining how to bill and each time they assured me they would do it correctly. To my surprise ******* said the last bill they received from Valley Baptist was 4/23! And it did not contain the **** as required so they denied it again. I believe there is a limit on how old a bill can be for Tricare to pay it and since Valley Baptist was incapable of billing correctly, I am not responsible for this money. I find it odd that eventually the Er bill and the first CT bill could be billed correctly but not this one!I also wonder much money the hospital system is losing because the people they hired cant bill correctly. All our other doctors and labs seem to be able to bill our claims correctly so its no wonder Im frustrated!
Business response
09/03/2024
To Whom It May Concern:

Thank you for bringing ***************************************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ********************, please feel free to contact our office at **************.
Customer response
09/06/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
08/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 23rd 2024 I had a thyroid biopsy at ******************************** Center because I had a highly suggestive nodule that looked cancerous. At that time I was at the tail end of a SSDI case waiting to hear of an answer, so I had to pay out of pocket because I DID NOT WANT TO DIE, I needed to have this biopsy. However I was approved for my benefits and was awarded ******** with a retroactive effective date of 2/1/2024 and was told to call the hospital to have them resubmit the claim the right way so that I could get a refund. As soon as I found out I was approved I called them around the week of 6/11/2024 and gave them my ******** number and thought they would start the process. Never heard anything back for weeks. So I finally called the CEO of the hospital and got his VM and then a lady named ***** called the next day and said she would "try" I said they will pay because I was covered under ********, I know this. And now it's been a little over 2 weeks since I talked to *****, and have left messages and heard nothing back. I was legally covered by ******** at the time but was unaware because of the pending SSDI hearing case. I want my money back, I am tired of waiting over 2 months now for people to do the right thing. And the nodule by the way was cancer. I am tired of all the waiting and being lied to. I need help
Customer response
08/21/2024
They resolved the issue and have refunded the money, so I would like this case closed. Thank you very much
Initial Complaint
08/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My husband had a procedure done on 3/18/2024 they said my co pay was $295.20 which was paid before procedure when the claim processed the eob stated my co pay was $179.40 called spoke to *************************** (billing manager) asked for refund stated united health care under paid the claim because platinum surgery send claim with pricing from ********************************************************************* pay changed to zero called asked for refund *************************** said no the claim has been under paid due to processing at the incorrect contracted rate with insurance I have been dealing with this since April 2024 when the medical claim finished processing they refuse to give me my refund
Business response
08/19/2024
To Whom It May Concern:

Thank you for bringing Ms. **************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ********************, please feel free to contact our office at **************.
Initial Complaint
08/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i had my twin babies at north central Baptist hospital on February 3rd since then i have been getting bills that are not showing my two insurances. i have called several times with them telling me the issue would be resolved, it wasnt i went in in person once and again was told everything was fixed and again it wasnt now i am getting told that they are going to send the bills to collections even though the bills still do not show the insurance or the correct baby names.
Business response
08/16/2024
To Whom It May Concern:

Thank you for bringing ******************************* concerns to our attention. Attached,please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ****************, please feel free to contact our office at **************.
Initial Complaint
07/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
-Date of Services: 02/07/2022-02/09/2022 -I had my daughter on 02/07/2022 and I am covered by two health insurances and should not have a bill with the hospital. -Since 2022, I have been trying to resolve this issue SINCE when I first received this bill. -Every time I contact my secondary insurance and every time I talk to someone, they always mention that the hospital is the one with the issues reading the ****
Business response
08/15/2024
To Whom It May Concern:

Thank you for bringing ******************* ****** concerns to our attention.Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******************** please feel free to contact our office at **************.
Customer response
08/15/2024
I have updated ALL insurance (Aetna and Amerigroup) with the correct information needed. I as well updated that info with the hospital since I first received the bill for this. **** has NEVER been insured with BCBS at the time of service!!! My husband and I did not get married until April of 2023. Prior to that **** has ONLY had Aetna as primary and ******** secondary!!! I dont know how many time Ive repeated myself with that information to the hospital, Aetna AND ********!!! Get this fixed ASAP!!!
Customer response
08/15/2024
And look at the fact that the last names are not even matching on my documents!!! This is very frustrating when ** getting penalized for being the middle man between the hospital and the insurance's. Since day one, Ive given the CORRECT information to the hospital and the insurances.
Customer response
08/15/2024
The documents
Customer response
08/15/2024
Also, ***** who states thats shes supervisor at Northcentral Baptist has called me on the 6th and 13th of August to (again) get the correct info and now I get this letter from the hospital dated 08/15/2024. She told me that everything is still being processed but now it doesnt seem like it is since Im getting a letter dated today about needing the correct information. So again.. what is going on?!
Initial Complaint
07/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was admitted to the hospital after suffering major fire ant bites and having an allergic reaction on Wednesday, July, 17, 2024. The doctors and nurses were fantastic and very helpful, immediately attending to my care. However, while I was lying in my ER bed on three tablets of Benadryl and various medications to manage my severe allergic reaction, a gentleman named ****, who introduced himself as the manager, entered my room. He started asking me a barrage of questions about where Im from, my background, and what I do, all while I was heavily medicated and disoriented. **** then left and returned with a bill for about $700, saying I needed to pay 30% of my portion immediately, which was $3700. This confused me greatly, as I was still lying in bed, in the *** under the influence of numerous drugs. I called ********** Blue Shield, who were also perplexed. On a recorded line with them, *******, a supervisor, helped me navigate the situation because I was completely out of it. Another man, claiming to be the nurse manager, entered and was very aggressive, asking me what my problem was while I was clearly lying in an ER bed. He then brought in the head of administration. Exhausted and desperate for peace, I finally asked her what I needed to do to get them to leave my room, so I could relax and get discharged. I ended up handing over my credit card, telling them to charge the whole bill, just to get them to leave. I am definitely reporting this incident to the Better Business Bureau, and ********** Blue Shield was very upset as well. No one should be treated this way, especially not while still in the facility and under medication. The head of administration claimed this happens all the time at every hospital, but in my 53 years, Ive never experienced anything like this. This is not how professional ****** care professional handle themselves, They should be ashamed of their behavior.
Business response
08/06/2024
To Whom It May ********************* you for bringing Ms. ***************************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ******************, please feel free to contact our office at **************.

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