Business ProfileforAmerican Airlines

American Airlines treats their customers very poorly. On a recent trip flying in and out of ***** to go to ******, ****** I was treated unfairly. I was signaled out in line boarding the plane and forced to check my carry on against my will. Despite my bag being in regulation with size. People boarding behind me were not asked to check their bag and their luggage was considerably larger than mine. The employees were very aggressive and even threatened to not let me on the plane when I asked why. Because of this I waited an extra hour at the airport in ****** upon my arrival. I sent a complaint to their customer service and they sent a generic response with no real apology and nothing in return. On my flight home I once again had to stop through *****. I had no issues boarding the plane with my carry on luggage in ******. But in ***** they halted me and forced me to zip my bags extension before boarding the plane. Again, other peoples bags were larger than mine in line and they were not targeted. Again they yelled at me and threatened to close the door to the gate and not let me board. Forcing me to sit on my bag and zip it differently. Again, not an issue in ****** and my bag fit perfectly in the overhead bin. The aggressive nature of their employees at ***** International and the way they enjoyed exerting their power over me and singling me out repeatedly makes me feel bullied and disrespected to a point where I feel sick. Their customer service is horrendous. Do not fly this airline! Our tickets were 1600 total and we were treated like garbage. They also separated me from my husband and gave us both middle seats on our honeymoon.