ComplaintsforKubota Tractor Corporation

• Initial Complaint

  07/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased a 2018 Kubota tractor through Kubota finance. After multiple attempts to repo the tractor we discovered that Kubotas autopay would collect for a few months then randomly stop deducting the payments from my business account. Kubota tried to place blame on me or my bank neither of which was the issue. This issue went on for a couple years with constant calls trying to rectify the issue, each time with customer service saying the issue has been corrected. Fast forward to 2022 and we had an average of 3-5 repo attempts per year, with no calls letters to warn me of an issue. We thought we corrected the issue by paying by phone until the one and only time we actually failed to pay on time due to sickness in the family. This last time they actually took the tractor and told us to catch up on payments so they could release the tractor. They refused to take payment like they have so many times in the past. Keep in mind the number of attempted repos over the years since 2018. Each time we paid the late payments and fees which were thousands of dollars each time. So now the tractor is close to being paid off and they want payment in full. To add to the aggravation they still dont have our billing information correct after 4 years and again multiple calls and conversations with Kubota. Funny they knew over the years exactly where to send the repo man but never once got the billing information correct. They also claim they tried to call. We never received any calls either. I will never deal with such a shady company again. Another side note we were without use of the tractor for a year while waiting on warranty repairs.

  Business response

  07/19/2022

  Thank you for bringing this matter to our attention.  As Kubota Credit Corporation (KCC) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While KCC cannot respond publicly to the customer's concerns out of respect for the customer's privacy, KCC has completed a thorough investigation of this matter.  The customer should contact KCC directly should there be any additional questions or concerns.

  Customer response

  07/20/2022

  Complaint: 17544469
  
  I am rejecting this response because:

  Kubota finance response to resolve the issue was to pay off the remaining balance in full. No other options were presented and we had a limited amount of time to deal with the situation.  Rather than continuing the game with Kubota we chose to do just that. I have never had such a terrible experience with a company in my life. With that being said I will not return any business to Kubota in the future.  
  
  Regards,
  
  *********************

  Business response

  07/28/2022

  We are sorry we could not reach a mutually satisfactory resolution to this matter.  

  Customer response

  07/28/2022

  Complaint: 17544469
  
  I am rejecting this response because:

  Your company is not sorry at all! There are many complaints on the internet about your business practices. Pretty shady. Ill share my story with everyone and anyone. Im happy to say that sharing my story has already lost you 5 sales just in my area alone. Lets see how many more need to hear it. Have a nice day! ! 
  
  Regards,
  
  *********************

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im *** of 2021 I purchased a bagger for my tractor. We had so many issues with it that it finally got installed late august of 2021. Issues were a mix of issues from it being a used item to missing parts and wrong parts being ordered. On 06/17/22 my wife went to use the tractor and it broke due to the drive shaft coming out and causing it to destroy the transmission. This repair was quoted to be $5500. The service manager called me and told me the issue was caused due to the way the bagger was installed. At this point I informed that it was installed by them and it had never been removed so they need to seek resolution to get it fixed. After a while going back and forth they offered to pay $2800 if I payed $3200. I declined the offer and told them that I will not pay for it as I had no part in the situation. ****** and I spoke and he told me he would go ahead and get the parts on order as it would take at least 3 weeks to get them. We agreed to get the ball rolling as I worked out the repair cost with the owners. I had multiple conversations that were leading to nobody taking responsibility so I let **** the manager know I was not happy and was wanting to speak with the owner he said he would work to seek other avenues to get resolution. On 6/27 **** left me VM stating he was still working on a resolution. On 7/6 ****** called me to tell me he had good and bad news. Good news was it was already fixed and ready for pickup, bad news was they realized that the bagger that was sold to me and installed on my tractor was the wrong one proving this failure was on the dealership and not me. I called Kubota service and was told to work with the dealer. I did not authorize the repair or ever acknowledge the fact that I would pay anything! They have recently offered to cover all labor if I pay $1518 in parts. This situation is all well documented in their system. ****** and **** both acknowledge that the previous dealership owner is 100% responsible.

  Business response

  07/14/2022

  To Whom It May ******** We have received your case. Please allow us some time to review your concerns.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a kubota utility vehicle a Rtv-x1100crl-a. Received vehicle around 5-1-2021. Noticed when it rained that there was a leak in the cab that was dripping on the dashboard right over the a/c. They picked it up 3 times now and cant repair the leak. They have had it in the shop 3 times for at least 3 months all together and are telling me now that they are still try to fi it which they are and I appreciate but the whole time Im sitting hear for months without my utility vehicle that I purchased to use on my farm. The vehicle has been assembled and disassembled so many times now I cant remember. I paid for the vehicle in full so I do not owe anything on it. I want. The dealer and a kubota rep both stated that there is something different with this vehicle that with other ones that they compared it to just like it. This has gone on ever since I received this unit which is over a year now. I think the right thing would be to send me a me unit that doesnt have the problem that mine has and while Im waiting let me us the one with the leak since I have all of my money out with nothing to show for it. I mean how long am I supposed to endure this problem.

  Business response

  08/22/2022

  After speaking with the Kubota ************* rep he allowed me to know that the dealership sales department is working to resolve this matter. Please have the customer contact the dealership to ask what the final resolution is going to be.
  
  Thanks 
  ***************************
  Lead Customer Satisfaction
  

  
  

  Customer response

  08/22/2022

  Complaint: 17521812
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************. The dealer has picked my unit up again on August 15, 2022 to bring to their shop so that a kubota representative could come a look at the problem with my unit again. This is the second time that a kubota representative has looked at the unit. Its at least the fourth time the dealer has picked my machine up for this problem and kept it all together for at least 3 months if not more. They say they are currently waiting for the kubota representative response. The dealer has told me on several occasions that there is something wrong with this unit that they cant fix without piling some sort of sealer where there is a problem to stop it from leaking. This is unexceptionable to me. I want a unit like all the others that do not have this problem. Am I supposed to accept a unit that has a problem that cant be fixed and is different than other units that do not have this problem? I want a normal unit that doesnt have this problem. So according to the dealer we are waiting for kubotas response. Until this is resolved a I cannot say the problem is resolved. Im still sitting here without my machine and without the ****** dollars that i paid for it. Their just trying to say it resolved on their end while I still have the problem on my end. The dealer has been cooperating up to this point but kubota puts the problem on the dealer and the dealer puts it on kubota. So if its not resolved pretty soon I may file a complaint on the dealer to. One of them isnt telling the truth. Thanks for your time. 
  ******************************;

  Business response

  08/25/2022

  Thank you ******************** for your feedback, I have provided you with the most recent information I've received from the ************* Manager. If anything changes then someone from Parish tractor will contact you. Until then this matter is still under investigation.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer response

  08/30/2022

  Complaint: 17521812
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************

  Still havent fixed my unit and they still have it at the dealer shop. 

  Customer response

  09/01/2022

  Complaint: 17521812
  
  I am rejecting this response because:Still havent fixed my unit and they still have it at the dealer shop. 
  
  Regards,
  
  *********************************

  Business response

  09/01/2022

  To Whom It May ******** While the ******************************** is able to record your concerns we are not able to determine cause of failure. Kubota is aware of your situation and we have informed you that Kubota ****************** and the Dealer is working together to determine the next level of action towards resolution. If you have any question in regards to this matter please contact your Kubota Dealer as they will be the first to know the next steps towards resolving this matter. We do apologized for any inconvenience this may have caused you.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer response

  09/01/2022

  Complaint: 17521812
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************

  The dealership has informed me that they have do whatever kubota told them to try a fix the problem and more and informed me that it cannot be fixed. The dealer is waiting on the kubota representative to make the call. It seems that no one is in a rush to resolve the issue because its not them suffering through this problem. They can say anything thing they want but until someone faces the fact that the unit cant be fixed and have the backbone to make the call this problem could go on forever. Is this what yall call customer service. I think not. Im the one that has to worry about this every day and try to bring this to a conclusion. Theres something that cant be fixed with your product. Its not my fault kubota needs to make this right. 

  Customer response

  09/02/2022

  Complaint: 17521812
  
  I am rejecting this response because:The dealership has informed me that they have do whatever kubota told them to try a fix the problem and more and informed me that it cannot be fixed. The dealer is waiting on the kubota representative to make the call. It seems that no one is in a rush to resolve the issue because its not them suffering through this problem. They can say anything thing they want but until someone faces the fact that the unit cant be fixed and have the backbone to make the call this problem could go on forever. Is this what yall call customer service. I think not. Im the one that has to worry about this every day and try to bring this to a conclusion. Theres something that cant be fixed with your product. Its not my fault kubota needs to make this right. 
  
  Regards,
  
  *********************************

  Business response

  09/07/2022

  ********************, We've received your last responds and the information has been forwarded on the Regional Representative for review.

   

  Thank You

  ***************************

  Lead, Customer Satisfaction

  Customer response

  09/10/2022

  Complaint: 17521812
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************

  Still dont have a machine although I think they might be replacing mine but I dont have nothing yet. 

  Customer response

  09/13/2022

  Complaint: 17521812
  
  I am rejecting this response because: Still dont have a machine although I think they might be replacing mine but I dont have nothing yet. 
  
  Regards,
  
  *********************************

  Customer response

  09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Yes, I received it. Thanks so much for all of yalls help
  
  Regards,
  
  *********************************

• Initial Complaint

  06/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a Kubota M6-141 tractor in June of 2016. It has been in the shop (River Valley Tractor, ************, ********) four to five times for the same problem - the DEF (Diesel Exhaust Fluid) concentration sensor. The sensor is in the DEF Header Assembly. I once had to wait almost seven weeks for the part to get here from *****. I lost a major portion of my hay crop that year because of this. Kubota tractors have had huge problems with these sensors. There are thousands of them that have failed, that is why it took so long to get the part a few years ago because they had so many of them failing. The last one was put in less than two years ago (September 2020). Well, here I sit with the tractor in the shop (June 2022), and once again the same sensor is out again but, it is no longer in warranty and I'm being charged $4500.00 (Estimate, I have not picked it up yet, maybe more). The last time this happened they said that Kubota had figured out the problem and they had the 'Final Answer' and cure for it. They changed the programming on the tractor so that you have to keep the DEF tank at least half full all the time. They said the DEF was gassing off and killing the sensor, and they had a better sensor as well. River Valley Tractor has been great and even gave me a phone number to the head of Kubota service here in ********, *******************. I have tried to call **************** and left him a message but, you guessed it......no phone calls returned. Kubota has a problem with their DEF sensor's and I don't think it should be up to me to pay out of pocket for something that is a known problem. I even did a commercial for Kubota, saying what wonderful tractors I had. If this isn't taken care of, there will be another video on ******* but, they will not like this one.

  Business response

  06/28/2022

  To Whom It May ************************** you for allowing us the opportunity to investigate customer concerns and respond back to you with the most update information I have. Kubota ******************************** has forward this case over the the Kubota Representative ******************* for further review. ********** will be in contact with River Valley Tractor to discuss your concerns, and try to determine and outcome that will be good for all parties involved. We recommend that you allow some additional time for the dealership and **************** to discuss and finalize their decision. Once a decision has been made River Valley will be in contact with you. If you have any additional questions please contact River Valley tractor as they will have the most updated information for you. 

   

  Thank You

  ***************************

  Lead, Customer Satisfaction

  Customer response

  07/25/2022

  Please do not close this complaint, Kubota has not contacted me with a resolution as of yet. I have talked to the dealer, River Valley Tractor in ************ ******** and they have said that Kubota was going to reimburse me for the cost of the parts to repair the tractor. However, this has not happened to date.
  
  *************************
  

  
  

  Business response

  07/27/2022

  To Whom It May ******** After further investigation I have been informed that this matter has reached a agreement for all parties involved. Please contact your Kubota Dealer River Valley if you have any additional questions or concerns about the decision.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer response

  10/06/2022

  Complaint: 17426225
  
  I am rejecting this response because:I have still not heard anything from Kubota. I have also asked my dealer River Valley Kubota and they have not been contacted by Kubota Corporation either.
  
  Regards,
  
  *************************

  Business response

  10/07/2022

  To Whom It May ************************** you for contacting Kubota Customer Satisfaction. 
  
  ********************** has agree to assist with the cost of the repairs by covering the cost of parts and the dealer will cover the cost of the labor. If you have any additional questions or concerns Kubota recommends that you contact River Valley as they will be able to further assist you in this matter.
  
  We appreciate being given the opportunity to assist you, and look forward to your continued enjoyment of Kubota products!

   

  Thanks 

  ***************************

  Lead, Customer Satisfaction

• Initial Complaint

  06/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a new Kubota LX2610 sub compact tractor with loader and mower deck from a dealer of Kubota in September of 2021. To date I have not received the mower deck which is the primary reason I bought the tractor. While I wait for my mower deck that was promised to me multiple times, my warranty is being used up and I ended up paying for the full tractor on credit from Kubota...so I've been paying for something I haven't been able to use. Kubota has refused to take the tractor back since they cannot deliver on the mower deck. Very frustrating and I should have stuck with my Yanmar tractor as had no issues dealing with them as a company. Very disappointed. The dealer is trying to help me out by loaning me a tractor to cut my grass, but it took a very long time to get it and they are not responsive at all with trying to resolve my issues. One day they said my mower deck shipped from KS on 5/6, then the next week I hear I'm 60+ in line for the mower deck.

  Business response

  06/27/2022

  To Whom It May ******** Please allow Kubota some more time to investigate this matter.

   

  Thanks ***************************

  Lead, Customer Satisfaction

  Customer response

  06/28/2022

  Complaint: 17411883
  
  I am rejecting this response because: this should be a very easy case to resolve.  All my details should be at Kubota's fingertips and they are just delaying in hopes that I go away and continue to wait for a mower deck that should have been delivered to me 9 months ago.  I would have never bought a Kubota if I knew I still wouldn't have my mower deck.  Very frustrating how they are dragging their feet.
  
  Regards,
  
  *******************************

  Business response

  07/05/2022

  To Whom It May ************************** you for giving us an opportunity to work with you concerning this matter. Kubota ******************************** has further investigated this matter and after review a determination has been made. Kubota is working with The Homesteader Store to come up with the best possible outcome for everyone involved. Due to unforeseen circumstances beyond our control with shortage across the country getting raw material has had affect on the way Kubota normally does business. We ask that you contact The homesteader Store for the results of this matter.

   

  Thank You

  ***************************

  Lead, Customer Satisfaction

  Customer response

  07/07/2022

  Complaint: 17411883
  
  I am rejecting this response because: Kubota is stating this it out of their control. They are the manufacturer and have made promises to Homesteaders about the deck being on its way, coming over by boat, giving them a delivery date and the next day pulling that back and saying they have no idea on when the deck will be in.  The main reason I purchased the tractor was for mowing my acreage and was promised by Kubota that I'd have the deck shortly after September 2021.  I didn't have a mower for the fall and had to rent my neighbors to mow and luckily Homesteaders is letting me borrow a mower from June 2022 onward, but shouldn't have to go to this trouble while Kubota has not prioritized mower decks.  They have plenty of other product, and have decided to continue manufacturing other machines. 

  I called Homesteaders today (7/7) and they only advised that Kubota called them about the BBB complaint, but offered no resolution. I would expect that Kubota leadership buys the tractor back from me for what I paid so that I can purchase another machine that already has a mower deck.  I have no other option at this point and may have to engage legal counsel.  I'm paying for an incomplete product, the warranty clock is running from September 2021 and not getting use out of a $20k machine. In 10 months, I've only put on 20 hours or <2 hrs a month just to have it started and running so it doesn't sit idle and age.  I expect that Kubota reimburse Homesteaders the full purchase price of the unit, that I receive the full price of the unit back, and Homesteaders come to pickup the machine.

  
  Regards,
  
  *******************************

  Business response

  07/26/2022

  To Whom It May *************************** our apologies for any inconvenience this may have caused you. After speaking with the dealership they have allowed me to know that the mower deck came in and they have since installed in on your mower. Unfortunately, Kubota Tractor Corporation does not facilitate buy back or exchanges that you need to be a discussion held between you and your selling dealer. We really appreciate your patience during this time and thank for giving us the opportunity to resolve this matter.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Kubota repossessed my tractor in October 2021, even though I had made all the payments, they claimed they had been trying to contact me through a company called Avante, I did receive calls from Avante on my answer machine but not once did they identify what they were calling in reference to, so thinking it was all marketing calls they would be ignored, I did save some of these calls to show that in no way did they identify why, for what, or any reason whatsoever why they were calling, not once, period. Only after the fact the tractor had been removed from my property did I contact Kubota to find it had been repossessed by them for not making a payment, and did they enlighten me to the fact Avante worked for them doing repossessions. I immediately checked on my payments made through the bank records and found that I had indeed made all payments due, and had the actual, and do have the actual records that indeed show Kubota had received all checks, and processed every payment due right up to the time it was wrongfully repossessed! Kubota had received, and again processed all payments due on the account at the time of repossession!! When inquiring as to how I would get the tractor back, they would only state once it is repossessed the only way to redeem it is to pay the entire amount due for the total balance of tractor. I inquired many times and could not ever speak with anyone that could help me with the situation. I was told many different things concerning payments and there seemed to be much confusion as to the payments, but again every payment was, and is accounted for that were due as of the time of repossession taking place. This was the second tractor I had purchased through Kubota corp, paying the first one off and purchasing a second one, and have always made the payments, so why did Kubota repossess my tractor? if at the time of re they indeed had processed all payments due right up to month of repossession?? Not a nice way to treat a good repeat customer!!

  Business response

  06/21/2022

   KCC will reach out to ******************** and attempt to arrive at a compromise solution.  
  

  Customer response

  06/22/2022

  Complaint: 17338559
  
  I am rejecting this response because  Kubota offered absolutely nothing, the only request by Kubota was to pay the balance on tractor to redeem it, I simply can not understand the fact they have, and did have at time of there repossession all payments that were due, and the account was paid in full to date. They are very ****, and short when speaking to them, and seem to totally ignore the fact that the account was up to date when repossessed, so I totally reject there response! Again the only question, or exchange from Kubota was, the following, how much money can you give me!

  it should not cost me anything, period, to get my equipment returned, as it was paid to date!

  seems very unfair!! 

  
  Regards,
  
  *****************************

  Business response

  09/07/2022

  KCC only took possession of the equipment after non-payment of the equipment. KCC held the equipment for over eight (8) months in order to reach an agreement with ********************. On June 22 2022 both parties agreed on an agreement to resolve the issue. However, after almost 30 days to fulfill his part of the agreement our calls were not returned an KCC moved forward with the sale of the equipment.  

• Initial Complaint

  05/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been trying to contact somebody at Kubota Credit Corporation to simply switch my payment account to my new checking account for months. I complained on BBB and got a response form Kubota Credit Corporation and took my money over the phone and DID NOT and were not willing to change the account. Now, here I am again tunable to contact them, wasting all of our time and no resolution!

  Business response

  05/27/2022

  Someone from KCC will reach out to ****************** to help him resolve this issue.  

• Initial Complaint

  05/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have had a lemon machine since day one with so many issues and premature failures, the largest being an engine failure at 500hrs which is extremely rare and most likely a manufacturer defect. Kubota refuses to respond to me or return my phone calls and does not stand behind their faulty machines.

  Business response

  05/24/2022

  To Whom It May concern, Thank you and please accept our apologies for any inconvenience this *** have caused you. Kubota has been in contact with Northern Plains dealership and the service division for Kubota. A decision has been made to provide some assistance towards the cost of your repairs. This offer made by our dealer representative represents Kubota's official position on the matter and the ******************************** is unable to change it. Granted that the customer did not purchase there ******************** from this dealer nor did they take advantage of purchasing any extended warranty coverage that *** have covered the cost of this repair. Customer *** feel free to contact their selling dealer to see if they are willing to assist any more with the cost of the repair. If customer would like to move forward with our decision please have them contact Northern Plains. 

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer response

  05/24/2022

  Complaint: 17183099
  
  I am rejecting this response because:Kubota is not standing behind their product which is clearly inferior and most likely a lemon. This is Kubotats product, the dealership just sells it, it does not matter where the product is purchased if the product fails. They have also had no contact with me throughout the process about their product failure. This company is hiding behind a corporate veil that no business should have the right to do. You need to take care of your customers and that has not happened with Kubota. There are many other stories like this if you look at their reviews. Its almost time for a class action lawsuit since this company shrugs off issues because they are too big too care. Great example of a corporation that doesnt care about customers, and does not even take time to return a phone call. Kubota needs to buy this lemon machine back and take responsibility for building an inferior product that fails prematurely.

  
  Regards,
  
  *** ****

• Initial Complaint

  05/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We bought a brand new Kubota sidekick utv in fall of 2021 from ******** farm equipment in *********, **. Machine has a 2 year warranty. In march 2022 with only 500 miles of light farm use the machine started making engine noise. The dealer did a complete engine replacement and Kubota will not cover any of the work under warranty leaving me with a **** for $7900

  Business response

  05/12/2022

  To Whom It May ******************** you for allowing us to serve you. I have further investigated this case with the Kubota Dealer Walldroff Farm Equipment. The customer machine was brought into there dealership with complaints about the engine. The dealer further inspected the machine and had a oil sample done and the results of the oil sample found the machine had water contamination. The failure was due to no fought of Kubota showing any type of manufacturing defect as the reason for their founding's. Based off the information provide we have determined that this is not going to be a repair covered by warranty, and if the customer would like to repair completed he would need to speak with the dealership where the machine is and this would be an out of pocket expense to the customer.

  Allow me to apologize for any inconvenience this may have caused you.

   

  Sincerely

  ***************************

  Lead, Customer Satisfaction

   

  Customer response

  05/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the water contamination was due to a failure in the design of the intake and should be covered under warranty. Furthermore the dealer fixed the machine without my knowledge that it would not be covered under warranty 
  
  Regards,
  
  *******************

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken my lawnmower to the store in ********** ***** or called the ****** store 3 times to get repaired. Everytime I get it back the work isnt done correctly and the same system keeps malfunctioning. They charge me a diagnostic fee of upwards of $150 everytime for the same problems and when I get my mower back the problem isnt fixed. They have replaced a switch a clutch and now the belts fall off. Their labor charges and labor times are WAY HIGHER than they should be for fairly easy jobs. I have notified store management and even the state and area managers and the operations manager with no resolve. It takes 4 hours of driving each of the 3 times I have taken it in, still they are doing bad work and overcharging me! I want some reimbursement and the job done correctly.

  Business response

  05/24/2022

  To Whom It May ********************* you for allowing Kubota ******************************** to the time to review your case.
  
  We have spoke with ***** Kubota in ************** *****, they have allowed ** to know that they have continued to work with customer by every means necessary to help resolve any issues that customer has had. The last time this machine was in the shop April 28, 2022 it came in with a clutch issue the dealership replace the clutch with a new one and also returned a check in the amount of ****** for diagnostic fee. Everything was working fine when the mower was returned back to customer. No further resolution required at this time by Kubota or ***** Kubota considering this matter.

  Thanks

  ***************************

  Lead, Customer Satisfaction

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩