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            Business ProfileBest Buy USA

            E-Books

            Current Alerts For This Business

            Pattern of Complaint:

            Beginning in April of 2020, the BBB has noticed a pattern of complaints in the company’s complaints and customer reviews.

            Complaints and customer reviews allege there have been issues with billing, refunds and products not being received. Complainants stated, based on the website advertising, they were expecting to receive a physical book, but received a link to a digital book instead.   They feel the offer of ‘free shipping’ is misleading.

            Contact Information

            1935 Richmond Ave (HARRIS)

            Houston, TX 77098

            Visit Website
            Email this Business
            (800) 630-5291

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1935 Richmond Ave (HARRIS), Houston, TX 77098
            Email this Business
            BBB File Opened:
            1/12/2020
            Alternate Business Name
            • Buybestusa
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/22/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On June 3rd, 2022 I purchased a book on BuyBestUSA.com. No where in the process did it indicate that the "book" I was buying was an ebook. I waited and waited for the book to come (they even ask for your mailing address). It never came and so when I wrote to ask where the book was they said they sent it by email. What a farse. There is still no where on their site and in the purchase process that indicates that the "books" they are selling are ebooks.
            Read More
            Read 7 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            MayLou T

            07/07/2022

            Ordered a book mid May, 2022 Have not received it. Looking at the reviews of others - betting I won't receive it. Thanks a lot!
            Read 5 More Customer Reviews

            Local BBB

            BBB of Greater Houston and South Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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