ComplaintsforTeam Car Care, LLC dba Jiffy Lube

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 5th, 2024, I went to Jiffy Lube for an oil change. My vehicle had no prior issues or services lights flashing before my arrival to the location, I only needed the oil change. They offered me several other services and I declined but decided to let them do a coolant top off. When they completed the service and finalized the transaction, I paid $139.17. On pulling out of the garage, the "oil change required" light comes on. I immediately return to the location and show them the service light being on, and they go under the hood to check their work. After only a few minutes, they come back and assure me everything was fine. I told them that the light has never come on before and they said they "don't know why it is on" and "I should call the corporate office if I have an issue. So, frustrated, I decide to leave with the service light still on and as I'm driving, my "check engine light" comes on. Now I'm furious, so I call the location back and they never answer the phone. So, I call another location, ***************, and tell them the situation and the *** **** tells me to bring it in to them. I take my car to the new location, and **** tried to turn the service lights off but was unsuccessful. **** told me what it might be but that just means I more than likely am going to have to spend more money to clean up the mess that has been done. The only way to correct this issue is to repair my vehicle as soon as possible. That means doing whatever they need to do to make sure my car is the same way it was brought in with no service lights flashing.

  Business response

  11/07/2024

  We have sent this case to the District Manager for investigation and will follow up when more information is available.

  Customer response

  11/07/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my vehicle to this business on Oct 21, 2024 to have a radiator put in. I was called on Oct.22 to pick up my vehicle. Once I got my vehicle home and popped my hood I noticed that my front bumper was damaged..paint chipped, s**** damaged and its not fitting properly anymore. I called jiffy lube and spoke to the manager and asked her if my bumper had been removed, she answered yes..I then told her of the damages and she gave me her cell number to send pictures. The next day I took the vehicle to the show so she can look at it and she noticed more damages (clamps) she told me how the technician gave back lash and he didnt do it..I explain that my car was never like this and she told me they would take care of it..fast forward to today Nov. 2 my car is still not fix, I do not hear from them unless I call, theyre giving me the run around. Ive even had the body shop that I used back in may to show proof that I had a brand new bumper, they keep telling me they will email the regional manager..this is a form of negligence and they should be held responsible ..I need my vehicle fixed ASAP!

  Business response

  11/04/2024

  Please be advised that the Jiffy Lube location this guest visited is not owned by Team Car Care, LLC / Jiffy Lube.  Please contact ****************************************************** or **********************************************************

  Customer response

  11/07/2024

  I have reviewed the business response and accept this resolution. 
  

  I have received phone calls from ******* and as long as my vehicle is repaired, as promised..then I have no further complaints 

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During my visit for an oil change at approximately 1:00 PM CST on Friday, 10/18/24, at the Jiffy Lube located at ***********************************************, an employee drove my car into the service bay and crashed it into a wall, damaging my rear bumper. When I asked for insurance information to address the damage, team lead ****** ***** and the staff refused to provide any details or the supervisor's contact information, despite multiple attempts to resolve the issue.The situation escalated when the staff threatened to tow my car, even though no other vehicles were waiting for service. They hadnt provided any insurance details or contact information and expected me to pay for the tow bill. This led me to call law enforcement.The environment became even more hostile when ****** ******, an employee not involved in the incident, began recording me and my car without my consent. When I asked her to stop, she became confrontational. This aggressive behavior started before the police arrived. Officer ******* witnessed the altercation upon arrival and stepped in to de-escalate the situation. Jiffy Lube employees then escorted Ms. ****** away from the scene.Even after the officer informed Mr. ***** that he was legally required to provide the supervisors contact information, he refused to cooperate. Throughout the ordeal, the staff demonstrated intimidation tactics, making the situation more distressing. The interactions became increasingly aggressive, and the officer advised me to contact my insurance agency and consider further legal action.After filing a claim with Jiffy Lubes corporate office, no meaningful steps have been taken to resolve the damage or address the staff's unprofessional conduct.On 10/21/24, I received a call from franchise manager ****** ********. Rather than offering assistance, he stated they would not help in any way beyond $10 for "touch-up paint." His tone was intimidating, reinforcing the hostile behavior I encountered.

  Business response

  10/22/2024

  Please be advise we have an existing case on file and a recent update from the District Manager advising he contacted customer at number provided. Agreed that she will let advise him of which JL she wants to go to, and we will source touch up paint to touch up minor chip on bumper that we are responsible for.  Note: Prior to service, bumper has multiple paint chips/flaws and bumper damage that we are not responsible for. We will not repair or repaint the entire bumper.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to this location to get an oil change on October 3rd. I wanted to use their 50% off coupon for my oil change. I was told I can use a synthetic blend along with a conventional blend mix to have the coupon redeemed. Ever since that day I have been hearing ticking sounds in my car and then on October 13th the sound got louder and louder and my car broke down. I called my mechanic and told him what happened. He checked out my car, and told me my bearings are messed up because they put the wrong oil in my car. They didnt tell me that it would mess up my engine if I did the mix. If I would have known that I would not have had them do that. I looked up what kind of oil my car takes and found it only takes SAE 0W-20, they put 5W-20 **************** in my car even though my car says it requires SAE 0W-20 oil. They should have known this since the oil cap says that is the only oil that should be used in my car. The oil was extremely dirty which I have pictures of. If they would have done a correct oil change my oil should not be dirty after 10 days. The owner called me after I made a complaint and said there isnt anything he can do since I wanted to use the 50% off coupon which covered the wrong type of oil in my car. Had they told me that it wasnt the right oil, and it would mess up my engine I would not have taken the offer. They said that it was fine. I had my mechanic on the line with me to explain what he found, and **** ******** responded and said, I dont have to talk to you youre not the owner of the car and hung up. He denied rectifying the problem and said there is not anything he will do. Now I am unable to drive my car and my car is my job. I am a driver. So not only am I without a properly running car, I am also unable to work because of this and the owner was not willing to listen to me or offer any fix to my issue. This is extremely unprofessional, and I will be taking all actions necessary to get my car fixed as this was NOT due to my negligence.

  Business response

  10/18/2024

  Please be advised the Jiffy Lube location at *********************************************************************************; ***** which was visited on 10/3/24 at 9:49 AM is not owned by this franchise owner.  The contact information for this owner is ****************************************************** or you can contact ***************************************************************************************************************** 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Saturday, October 12, 2024 @ 5:17pm. Oil Change at Jiffy Lube at a cost of $115.14.  My husband, ****** ********, was at this local business on Saturday, 10/12 @ 5:17pm to get an oil change done on his 2012 Chrysler Town and Country. The workers were rude and acted like it was a bother for him to be there. They asked him to exit the vehicle so that they could do their job, which we have never done before. They proceeded to do what he thought was the oil change.

  only to get in the van and leave the premises to start having issues with the van. First the oil light came on, which was not on to begin with and then the van was showing "NO oil Pressure", which if they did the job properly, this would not show. So therefore, my husband went back to the establishment, to be told by one of the workers, after raising the hood, that it must be a bad sensor, which we did not have a problem with before now, then he said, there is nothing we can do about this, you'll have to take it elsewhere. Since that time, the van is dinging and the oil pressure is not registering.

  Our mechanic who does the major work on our vehicles, came by the house yesterday, and when he checked the oil with the dipstick, it was very dark and dirty, which should be very clean if it was changed, he told my husband that if we do not get this oil changed out, the motor on your van will shut down, so my husband proceeded to take the van to his house and he flushed out the oil that was put in on Saturday and took out the filter, which the oil that came out was very black with particles in it and the filter was never changed, which I have pictures of the oil and filters and we also have the oil and filter at our house.

  This van is my husbands lively hood, as he is a florist and this is his delivery van, so if the motor does stop, he is screwed. I/we are needing this problem resolved ASAP!!

   

   

  Business response

  10/18/2024

  We have received the complaint and located the invoice of service which has been forwarded to the appropriate leadership team.  Please forward pictures and any other relevant information.

  Business response

  10/18/2024

  ****** P the District Manager advised he has already contacted both *** and Mrs. ********* vehicle was repaired at no cost to the Curtrights. This matter is resolved.

  Customer response

  10/23/2024

  Friday, 10/18, we took the van to a local certified mechanic to see if they could fix the issue with what jiffy lube did, well they fixed that issue, as jiffy lube used the wrong filter on our van, so that part was resolved, we thought. Ever since they did this to our vehicle, it has been sluggish when starting, which we never had before, all of this, until today, 10/23, the van has now stopped on him. We want this fixed!!! 

  Customer response

  10/24/2024

  I am rejecting this response because:   Friday, 10/18, we took the van to a local certified mechanic to see if they could fix the issue with what jiffy lube did, well they fixed that issue, as jiffy lube used the wrong filter on our van, so that part was resolved, we thought. Ever since they did this to our vehicle, it has been sluggish when starting, which we never had before, all of this, until today, 10/23, the van has now stopped on him. We want this fixed!!!
  

  Business response

  10/25/2024

  Please be advised on the morning of 10/24/24 the District Manager was in contact with the guest, the vehicle has been taken back to the repair shop for additional diagnostics and await the auto repair shop's contact.

  Business response

  10/25/2024

  Please be advised on the morning of 10/24/24 the District Manager was in contact with the guest, the vehicle has been taken back to the repair shop for additional diagnostics and await the auto repair shop's contact.

• Initial Complaint

  10/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I first initially pull up, there is a group of employees and two of their friends standing around a white F-150. Im waiting to be directed into a stall but theyre all just staring at me for a while. I kept creeping forward to hopefully indicate that I was attempting to be helped. Eventually, one employee, ****** indicated for me to pull into the first stall. It was a tight turn, and during one of my adjustments, I had backed up slowly towards the F-150, at which time, the driver/friend came towards my car aggressive, freaking out that I was going to hit his truck. I had plenty of space and was moving carefully. I exclaimed that there was enough space. One employee, ******, had to tell this man to relax because he got so upset. After this quick altercation, all the employees and friends had a little giggle at the situation which I thought was weird. Once stopped in the stall, ***** requested I get out from my car & enter in some of my information into their system. I began to follow him but then realized he walked passed the computer and back to his friends. They talked for a few seconds while I waited and then he returned. Later, I was waiting in my ******* noticed that their friends were drinking Modelos on the property. It seemed like the friends were drunk and it made me question the sobriety of the employees. Once everything was done, I asked ***** for a manager contact. He asked me why I wanted that. I told him I did not appreciate the behavior of his friends. He stated that his friend meant no harm by his actions. I stated that his friend probably would have never felt comfortable doing that if I wasnt a woman and that it was rude. ***** said that it didnt matter if I was a man or a woman. I asked again for the manager contact. ***** stated that he couldnt find it but that I could call in. I then asked him for his managers name and he stated Israel (or **** if Israel isnt in). I thought that was interesting, because Israel was there the whole time.

  Business response

  10/14/2024

  Please be advised that the Jiffy Lube location at *********************************************************** (#***) is not owned by Team Car Care, LLC / Jiffy Lube.  The owner is M.C. LLC,.  BAR # ARD256314, EPA # CAL000336611.  Please contact the owner(s) at ****************************************************** or ********************************************************* and reference Jiffy Lube Store # *** on the subject line.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 09/03/2024 at 10:38 a.m I received an oil change from Jiffy Lube. Beforehand I had no issues with any oil leaks until after I received service from them. Ive been back to them three times since then & theyve changed out my oil plug and gasket as well. Ive told them there were no issues with the plug or gasket as it is still fairly new but they changed it anyway and the oil remained to leak from the pan itself. They apologized for the inconvenience and said they would cut me a check for $250 to replace the oil pan but never did. I asked for the district manager number and they didnt give it to me and are now saying they are not at fault and maybe I should get the plug rethreaded. They then finally gave me a refund for the oil change in the amount of $76.73 on 10/05/2024 at 10:52 a.m, but that still doesnt fix my leak. I have had to purchase oil every week to put in my car because it is constantly leaking bad.

  Business response

  10/07/2024

  This complaint is being reviewed by the District Manager. We will follow up a soon as we have more information. 

  Customer response

  10/09/2024

  I am rejecting this response because:   I never received one

  Business response

  10/09/2024

  Be advised that the District Manager (******* W) spoke with gust on 10/5/24 and request the estimate and diagnostic report.  Please attach required documentation to this complaint or email ************************************************************** or ********************************************** so that we can make more progress on this matter. 

  Customer response

  10/13/2024

  I am rejecting this response because:   They are quoting me $200 for just an inspection and that doesnt include the oil pan change. Again, I have had no service or issues with my car or leaking oil until Jiffy has done my oil change and I refuse to pay $200 out of pocket for an inspection. Jiffy Lube stated nothing about my car leaking oil before they did my oil change and immediately after theyre done changing my oil I experience leakage. They also did not let me speak with the district manager when I asked the first time. Unacceptable.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an oil change and was upsold a coolant top up that led to $1000 worth of damage to my vehicle perhaps more as it still is pending. I saw they have a BBB credited sticker on their door but on this website it displays they are unaccredited which proves in addition to what I have their deceptive practices. The invoice #********** on date 09/20/24 work order #** at Jiffy Lube #**** at ***************************************** phone number **********. I returned with the vehicle check engine light on after hearing weird noises from the front end I suspected perhaps air trapped in the system. Prior to going in back to Jiffy Lube I stopped in to check the light codes at ******************* and have a printed document. The Manager ****** told me there is no check engine light and that he check the car its perfectly fine. I drove about 30 maybe twenty minutes when absolutely all the coolant fell out of the vehicle. I paid exactly $994 to have the damage repaired to the radiator and pipes Jiffy Lubes excuse for denying the claim is since I paid for a top up service their employee stated I should get the car MUST have had a leak prior to bringing it in. Again more deceptive excuses. I am beyond furious Im supposed to be getting a surgery soon and am told to keep stress levels down but this has me fuming angry. They lied to my face lied on paper and refuse accountability. I demand they pay me a full refund for the amounts of $994 for the repairs and the full refund for the oil change/coolant top up of $121.30 for a total of $1115.30. I sincerely want to publicize this event on absolutely all news stations, all social media platforms and take them to court. I will wait for BBB to mediate I have already emailed them I appeal their work numbers do not work and their voice mail system for their claims department is deactivated. I am extremely angry and overwhelmed they cost me my rent money and refuse accountability. They have a BBB sticker on the door!!!

  Business response

  10/04/2024

  This case has been thoroughly investigated and the denial stands firm.  

• Initial Complaint

  09/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 07/09/2024, I took my ***** Accord, *********, tag #BRH3370, to the Jiffy Lube at 8475 HWY. 64 for an oil change. Upon arrival, I requested a basic conventional oil change. The **** ******** stated they only offered synthetic blended oils. I questioned him twice about the traditional crude oil I had used for years. He again insisted that they only sell synthetic blends now. When I got the bill, invoice#*********, and work order number 8142, the price was about double what I had been paying for a conventional oil change. I researched this issue online and learned that Jiffy Lube still offers conventional oil. I suspect the employees receive incentives to up-sell services and steered me to a more expensive oil to increase sales. I called the corporate office twice, asking for a return phone call, but I never received a response. I am requesting a refund for the price difference I was charged for synthetic oil vs conventional oil.

  Business response

  09/25/2024

  We have an existing case on file and will circle back as soon as we have more information.

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Damage done by jiffy lube resulted in crack in oil drain opening resulting in oil over the drive way. Ended up paying for repair and a new oil change.

  Business response

  09/20/2024

  This complaint has been forwarded for review.

  Customer response

  09/20/2024

  I am rejecting this response because:   there is no real feedback from buisness response 

  Business response

  10/03/2024

  10/2/24, District Manager ******* S advised he attempted contact and left a voicemail message for a return call. 

  Customer response

  10/30/2024

  I have reviewed the business response and accept this resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩