Business ProfileforClay Cooley Kia

I had my vehicle towed to Clay Cooley Kia for some simple repairs earlier this year and was assigned to ****** *****. I got an email requesting I review and approve options for repairs. I approved some of the work, but not the full recommended list of work. I discussed potentially trading in the vehicle and spoke with someone who said he would provide me with a trade-in offer. I never received the offer. The last contact I received from ****** was a call asking if I wanted to move forward with the additional recommended repairs that I hadn't previously approved, or trade in the car as-is. I never heard back from the man they told me would give me a quote for the car. I had approved work to be done on it, but no work was ever completed. After not hearing anything from them for months, I called to check the status of my vehicle. ****** said they didn't know where my car was, but she said they'd try to locate it and would call me back. I had absolutely zero notice or warning my car would be removed from their service center to an unknown location. I now own a car that was possibly sold for parts and no longer exists. I placed multiple calls (***** times over the course of several weeks) to the dealership with promises of a call back. Nobody can find my car and nobody is calling me back. Now when I call the service department I can't get anyone to answer unless I call from a different phone number so it seems they're screening my calls. My case was assigned to a new person, ******, who is still not helping me locate the vehicle.Clay Cooley seems to have no desire to make this right, and I am out thousands of dollars. This has been an unimaginably horrible experience, and I recommend staying far away from Clay Cooley Kia in Irving!

Customer originally brought in vehicle to have the water pump belt and serpentine belt replaced, customer provided aftermarket belts, technician replaced both belts.
Customer was made aware that the tensioners were defective prior to replacement of belts, she responded replace belts only as she did not have money to replace 
tensioners. As a result, the belts were torn by the bad tensioners. Customer was called by ****** ***** and ****** ****** several times to pick up vehicle without response.
Several voicemails were left.  Customer has not paid for any of prior repairs. Vehicle and key are here but not drivable. At this point vehicle would need to be towed out.
If vehicle is removed within 72 hrs. no repair fees nor storage fees will be charged.