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Complaint Details
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Initial Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Your salesman ignore our no trespassing sign and no soliciting sign and have been overly aggressive. They have knocked on our door after 9 pm and when confronted about it, he got angry at me. Ive asked them to take my address out of their system and told them I am not interested at least 10 times and they still stop by ringing my doorbell and banging on my door. Please stop
Business response
10/04/2024
All of our salesmen have a license and are able to knock as long as they have it. Regardless of the solicitation signs. It is listed under the Texas Home Solicitation Transactions Act [Art. 5069-13.01 VATS].Initial Complaint
09/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Signed on with Moxie Pest Control earlier this year. The first service visit did not match up with what the sales person said they would do. We decided to give them one more chance. After the second service visit we were extremely unsatisfied with the work performed, or lack of. First visit 6/8 and second visit 7/18 which was late, considering sales person said 30 days. Second service visit was worse than the first, which is all we needed to decide they were no longer welcome back on the property. Bug problem not resolved. They did not perform the services described by the sales person, or what was listed on the email of services provided by the actual technician. One example, they claim to spray 3' vertical up the house wall and 3' out from wall around perimeter of home. We have a video on our Ring cam showing otherwise. I believe this company is a scam after a quick money grab. The second service tech was not here more than 10 minutes. I contacted them by phone shortly after. The only thing the account manager was interested in was arguing the services were performed, and if I cancelled I would be charged the cancellation fee. They also wanted to send another person out to our property which would have been a complete waste of time considering what I previously witnessed. I cancelled, told them not to ever come back and that I refuse to pay the fee. I requests they dismiss the exorbitant fee of $356.95 for cancelling services. The services performed on 6/8 and 7/18 were paid in full. I'll also add the ********** ***************** reported Moxie was unlawfully soliciting business in the area without a permit to do so. I am hopeful for resolution, given there are dozens of similar complaints against them. Thank you.Business response
10/04/2024
Thank you for your feedback. The customer is responsible for paying the early cancelation fee when there is a request submitted after the 3 day buyers right and before the year agreement ends. It is also listed on the agreement that Moxie is not liable if the services are not effective, listed in 1. SERVICE GUARANTEE. This is why we offer free warranty visits to make sure that we are able to target the pest.The customer only recoeved 2 services.
The salesmen have a license for the door to door knocking. Regardless if there are signs up or not they are protected under the Texas Home Solicitation Transactions Act [Art. 5069-13.01 VATS]
Initial Complaint
09/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
There is nothing for zero stars. This was terrible. Had a guy come to the door offer discounted service for 169 with 99 up front. Paid it, they then came back. Charged me another 169, then another ********************************************************* Total bait and switch said I could cancel at any time. They then charged my credit card 600 dollars. Total disaster and ************. Bait and switch. Reported them for fraudulent charges and cc company is involved. Terrible company.Business response
09/30/2024
Thank you for your feedback. We emailed you the agreement that your are also able to send to your credit card company. On the agreement it shows a very easy to see and legible schedule. Which stated the due months and the amount that you would be due at that month. The customer is able to cancel any day or time of their choosing. However if customer cancels after the THREE DAY BUYER'S right and before the year, the customer will have a cancelation fee. If the customer cancels with in the 3 days of initial service, there is no cancelation fee. The customer started service 8/13 and did not submit a cancellation request until 9/12. Therefore the early cancelation fee applies.Initial Complaint
09/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Moxie had a salesman come to our door and promise us how great their product was, that with their product we wouldn't have spiders, wasps, ants, crickets, and so on. We signed up for their yearlong agreement with a payment plan along with a cancelation fee if we were to cancel early. They have been to our house 3-4 times now and we have not seen the improvement of pests in and around our house, if anything they have gotten worse. Spider webs reappear around our home within 3-5 days after treatment. I have called and made a complaint and asked to cancel due to us not being happy with the services; that the gentleman promised us from the start would be taken care of. Unfortunately, they continue to tell us they will only cancel if we pay the cancelation fee of over 200 dollars. We have agreed for them to "try" their services again and see if anything works this time. Honestly, we have not been happy with the company after their second service (knowing that the first service would have more pests crawling out of spaces). I would like to be done with this company and no longer have a contract for the things we were promised in the first place and have not been resolved.Business response
09/30/2024
After looking at your account it looks like **** has not taken advantage of the unlimited warranty visits. The appointments that the customer has requested is not a special request for the specific pest they are having issues with. The customer did not reach out until 9/26 to let us know she wanted the appointment with the spiders as the targeted pest, and currently has an upcoming appointment for 10/2 specifically for spiders.Initial Complaint
09/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Product didnt work. More pest infestation around my home. Scammed into signing contract, when I was told it wouldnt be locked into a contract. Also, salesperson ignored my No Solicitor sign.Business response
09/30/2024
Thank you for your feedback. Paul only received one service, he did not get the follow up that was stated in the agreement. It is normal to see a large pest activity after the initial appointment because the critters come out of their hiding spot. Since the customer canceled the appointment for 9/16 customer was unable to get a proper pest treatment.
The door to door salesmen are also able to knock door to door as Moxie has a license for that. This right is listed under Texas Business & Commerce Code Chapter 601- Bus. & Comm. Code Ann., Sec 601.154.
Customer response
09/30/2024
I am rejecting this response because:Customer response
09/30/2024
Service was never rendered. Now, the company is refusing to honor a refund.Business response
10/03/2024
Customer decided to keep Moxie, therefore early cancelation fee was waved. Customer is scheduled for the follow up on 10/7.Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Back in the end of April of *********************************************************************************** many ways including financial. I was off work for a month because of it. Someone from Moxie came to my house and, while distracted immensely, very quickly persuaded me to sign a pest control contract. I did the first treatment immediately and they charged me. After only 2 weeks they came back insisting they do another treatment for 50% more than the previous treatment. I didnt have the money.and told them. They kept rescheduling and harassing me via text and email and I kept asking them to stop. I contacted them several times via email and stated that the salesperson was pushy and they are harassing me and to stop, and they didnt even respond. They keep insisting that I pay a cancellation fee equal to 80% of service, even though they sprayed only the very first time. That amount is $476.80. The credit card on file had to be replaced a couple months ago due to being damaged so they have not charged me but are harassing like crazy. Their refusal to respond to my complaints shows me they have no regard for their manipulation strategies for sales and their harassment tactics.Business response
09/30/2024
Thank you for your feedback. We have emailed you with the agreement you signed. In the agreement above your signature it shows the services that you will get when signing up with Moxie. It shows that you were going to pay $79.00 for the initial and $149.00 for every quarterly. There is a schedule toward the center of the page where is shows the amounts and the due months. We try as much possible to make it very easy and legible to customer's so that they know how much they will be paying before they sign. Account managers did try to reach out , however the customer has not wanted to interact with **********************.Initial Complaint
09/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Moxie Pest Control is soliciting their services door-to-door. They caught me at the right time, having the need for services of their type, so I purchased the services on August 7th, 2024. This 12-month agreement had an initial $289 payment up front ('discounted' to $89), followed by four quarterly treatments/payments of $129 each for an estimated total of $605.Upon purchasing the services, I told the salesman that I would not be residing at this location once the agreement concluded, so auto renewal was not needed. The salesman said they require auto renewal, one which takes me into quarterly services under the same terms covered in the original agreement. This seemed unreasonable to me, so I once again suggested that it be taken off. In order to get me to enter the contract, the salesman told me that I could contact their main offices and have them turn off auto renewal as soon as I was finished signing the contract.Their strategy is to attempt to get their customers to forget to cancel, thereby forced into unnecessary services under contract with monetary penalties for contract breach. Since I was assured I'd be able to simply toggle auto renewal off by contacting the main offices, I attempted to do so by email first on August 8. No response. I sent a follow up email on September 23 (today). No response.I then called the offices because it has been almost two full months since the first attempt at contact. The customer *** told me I am unable to turn off auto renewal for these services, stating she is the manager but does not have the tools to do this. She said I must wait until after the services are complete in order to cancel the services. If I wait until the services are over, I enter the agreement again, so I asked when is the right time to cancel. She said she couldn't even give me a date on when I need to cancel. I stressed my concerns the same as I have here, with no explanation or urgency on their end to ensure I am able to escape this nightmare.Business response
09/30/2024
The agreement is able to transfer to a new home as long as we have a branch available in that area. We have several locations across the US you would just need to let us know where you are moving to. The agreement does not auto renew. After the agreement is completed, the customer is able to continue with services as regular . For example , like a cellphone contract that keeps getting paid after the agreement is fulfilled. Then they have the option to end services with no cancelation fee. As long as the services in the agreement are completed.Customer response
09/30/2024
I am rejecting this response because:
After our terms conclude, I understand that I do not enter into a new agreement. However, you all will continue to charge me for services on a quarterly basis unless I take an action to cancel. Having experience in sales, I recognize this as a clear attempt to have the consumer forget about the auto charges following the agreement so that they are able to receive revenue from the consumer even though said consumer did not plan to pay for additional services. Typically, businesses allow the consumer an opportunity to cancel an auto payment/service such as this one in advance to protect the consumer, and avoid compliance issues. I was told I could cancel the auto payment/services prior to entering the agreement, and that is the only reason I entered the agreement. When I called to attempt take that action and found out that I had been lied to, there was no apology, there was no attempt to to make it right or adjust, and an attitude on their end to go with it. I made 100% I was on the customer service line, and yet it felt much more like the sales line in the way they handled it. Extremely unprofessional.
In addition to this dispute, I also had issues with services that have gone unacknowledged. The first service was supposed to treat my home inside and outside. It was raining, so the tech let me know that he would complete the inside treatment, and come back the next day to complete the outside treatment. Less than 10 minutes after we had that conversation, I received a note via email from the tech that said that both the inside and outside of my home was treated, and that the first service had been completed in full. No answer on my call to the tech to reschedule the outside services. Between issues with untruthful salesmen, unhelpful customer service, and unwillingness to complete the entirety of service calls, hopefully now your team can see why "moving the services to your new location" doesn't resolve the issue. Resolving this issue for me requires an apology and a waiving of the fee to cancel services. You are lucky I am not requesting a full refund on all services based on them not being 100% completed in the first place.Business response
10/03/2024
When the customer wants to cancel they are welcome to end , in order to avoid a early cancelation fee it would have to be after the agreement ends. After the year is completed and if the customer wants to cancel its the customer's responsibility to reach out once they want to end services so that we can assist with that.
The tech note is a template that auto gets filled when the technician hits complete to the appointment, you are also entitled to unlimited warranty visits to make sure we target your pest.
Initial Complaint
09/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Door to door sales people misrepresent the Moxie Pest control services, signing people up for a service that magically gets much more expensive. The service provided is subpar, and when you attempt to cancel they ding you with an expensive cancellation fee. $69 was the service hook, which immediately turned into $129 per month. Then $300+ to cancel service.Avoid them at all costs. The sales people do not discuss the fine print, and if you sign at home without reading through the lengthy contract you are stuck paying for poor performance that you can't cancel easily.Business response
09/25/2024
Thank You for your feedback. Customer's are given a discount on the initial service. When signing up all customer's get a copy of the agreement. Towards the center of the page, in large squares you are able to see the due months for service along with the amount that is due at that service. They are not written in fine small letters, in fact they are large so they are more legible. Customer also is given the 3 days buyers right to cancel with in those first 3 days after initial appointment to avoid the cancelation fee. If customer does not communicate within those 3 days and decides to cancel before the year, then the early cancelation request applies. For more information it is listed under the section 11 in your agreement.Initial Complaint
09/17/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed a contract for quartley service.The plan was for initial service then 1 month. Then quarterly. First service no problem. 2nd service in 1 month was horrible. Left gate open dogs got out. Called to ask to speak to a supervisor after not getting satisfactory response from customer service. Despite 3 requests never received a call. They then sent a text at 9 pm on a Friday evening stating they would be out for service the following morning. I said no I wanted to cancel service and again requested to speak to supervisor. They said no one was available and to call on Monday. I requested a call back none received. They then deducted the remaining *** owed for the contract despite not receiving a call back!Business response
09/25/2024
Thank your for your feedback. We apologize for the inconvenience of leaving your gate open. It looks like we sent a appointment reminder on 8/30 for a service scheduled 8/31. We reach out to out customer's to let them know in advance that they have an upcoming appointment. Moxie received a text after the reminder stating "It is unacceptable to text at 10 pm the day before to schedule service. Cancel my service. I no longer want service from your company!" Therefore a cancelation request was submitted. A manager tried to reach out 4+ times but customer did not follow up with the manager. Therefore the account was closed due to the cancelation request submitted via text.
Under the agreement it states that there is a early cancelation fee if customer decides to cancel before the year. This is why the customer has the 3 days buyers right, if a cancelation is submitted 3 days after the initial appointment here is no cancelation fee. That does not apply in this case since the first appointment was 5/1 and cancelation request was submitted 8/30.
Initial Complaint
09/17/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Salesman came to my stating that he was with a local company and was helping his brother start up a business and would we give them a chance. The start up cost for the first treatment was discounted for $99.00 when it was normally $300.00 I saw the invoice on this tablet and gave him my credit card and was told I signed a contract. The first treatment was on 9-14-24 and I was charged $149.00. My cousin ***** ****** ****** who lives next to me telephoned to say she found out that they were not a local company as stated by the salesman. He out and out lied to me. I called the company to cancel the contract that they stated because I signed a contract I was liable for the remaining contract amount with a discount of $357.60 which they charged to my card. When asked to speak to a supervisor that I was lied to they would not transfer me. I cannot stand that I was lied to and want others to know about this company. Thank for filing this complaintBusiness response
09/25/2024
Thank you for your feedback. We apologize for being under the impression we were a small local company . The fact that our company is not a local company does not affect the services provided to customer's. All customers are given a copy of the agreement where it states the customer has 3 days to cancel the agreement with no cancelation fee. If customer decides to submit a cancelation request after the 3 day buyers right , and before the year ends. Then the early cancelation fee applies. It is listed on the agreement under section 11.Customer response
09/25/2024
Complaint #********
It does not look like they are going to do anything. The company was *********St. ***** Acct @*******. Thank you for trying to resolve this issue. I have not further action to take.
Customer response
09/26/2024
I am rejecting this response because:Complaint #********
It does not look like they are going to do anything. The company was *********St. ***** Acct @*******. Thank you for trying to resolve this issue. I have not further action to take
Business response
09/27/2024
Customer stated she does not want to resolve this. Could we close this?Business response
09/27/2024
Customer stated she does not want to resolve this. Could we close this?Customer response
09/29/2024
I have reviewed the business response and accept this resolution.
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Get a QuoteCustomer Complaints Summary
293 total complaints in the last 3 years.
153 complaints closed in the last 12 months.