ComplaintsforMoxie Pest Control, LP

• Initial Complaint

  09/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The salesman that convinced me to try Moxi promised that if I was not completely satisfied with the service I would receive my money back and owe nothing. I am now being charged half the cost of a one year contract and have not been refunded my original payment.

  

  Business response

  09/25/2024

  Thank you for your feedback. Moxie does not offer free services with no initial appointment. The customer has the option to cancel with int 3 days of the initial appointment with no early cancelation fee. Anything after that results of a termination fee of 80% of remaining agreement stated in the agreement under section 11.

  Customer response

  09/25/2024

  I am rejecting this response because:   I was explicitly told that I could cancel service and not pay anything within the time that I did. I was also explicitly told if I was not happy with the service that I would be refunded the money for the first treatment. I will acknowledge I did not read the contract as I am not a lawyer nor did I have anytime to read the contract. If I was directly promised something by the company representative that goes against the contract, the company should honor what their representative stated. 

  

  Business response

  09/27/2024

  As mentioned priorly, Moxie does NOT offer a "Money Back Guarantee" , customer is responsible for reading document and signing agreement. 

  Customer response

  09/28/2024

  I am rejecting this response because:   As easily found online, the owner of the company values people that do not take no as an answer. Therefor either directly or by company values your sells staff are encouraged or possibly rewarded for lying to customers just to get the sell. I was not given any documents to read or given an opportunity to read them had they been provided. I have yet to receive a copy of the contract. Your company should take responsibility for the promises that your employees are giving to get these sells. The general process seem to be designed to get this outcome where people use your service once and cancel, so that the company can get this fee. 

• Initial Complaint

  09/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Pest services Started about 3 months ago paid 3 payments already. I told person who signed me up i was moving and they said i could cancel at no charge or transfer services. Spoke with them on phone and lady said they could waive it if they spoke to the manager of that branch. then they changed it and said no they would not do anything so i was charge for a service not provided.

  

  Business response

  09/25/2024

  Thank you for your feedback. We are able to transfer services . We have services in Dallas/********** , ****** and ************ 

  Customer response

  09/25/2024

  I am rejecting this response because:   you can not transfer service to an apartment.

  

  Business response

  09/27/2024

  Unfortunately Moxie does not offer services for apartment at this time. However if a relative of friend would like to take on service. That is also an option

  Customer response

  09/27/2024

  I am rejecting this response because:   that was not offered at the time and my parents are located in ******* where they do not serviced. This company is missing the fact that at this point it is canceled and I'm requesting my money back from cancellation due to them being aware I was going to move. But states it was not put in the contract. 

  

  Business response

  11/07/2024

  Customer is still responsible for paying the partial cancelation fee. Customer was assisted and was not charged the full *****%. Our account manager assisted by crediting of $130.00

  Customer response

  11/08/2024

  I am rejecting this response because:   the procedure they use is still a bad practice and they should be graded for bad business practice.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company is promising a gift card and not honoring it. I have a text from the sales department and customer service center stating my gift card for referring a customer would be sent in July. I have called 15 times since July and no one will respond

  

  Business response

  09/23/2024

  Hello,

  Thank you for your feedback, we have sent an Amazon Gift Card for $50 to *****************************. 

  Customer response

  09/23/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In late august we discovered a hornets nest in our front porch.That week Moxie Pest control were offering special in our area.The *** listened to us explain that we want only treatment for the hornets sand not anything else, especially no poison in the garden, lawn in front or back of the house.A day later we see a *************** applied" sign on our lawn. Our hearts ********** one passed our parameters along and the pest guy used a garage of poison chemicals everywhere (see below)I called to complain but the ***resentative told me I can either except an organic treatment but if I cancel I'll have to pay over $400 cancellation fee. I hung up th earphone.Later that night they charged me the full amount without me agreeing to pay it.They are not a legitimate business, they have no interest in service beyond collecting money Moxie handles poison irresponsibly and I will certainly be disputing the fraudulent charges.Chemicals used without permission:DEFENSE DUST (Deltamethrin)EPA # ******* ECOVIA WD (Thyme Oil)EPA # Exempt TAURUS SC (Fipronil 9.10%) (Active Ingredient: 9.1%)Diluted Amount: ***** gals Concentrated Amount: ***** flozs Dilution Rate: 0.0600000%EPA # *****-279 NIBAN GRANULAR BAIT (Orthoboric Acid)Dilution Rate: 5.0000000%EPA # *****-2 BIFIN LP (Bifenthrin) (Active Ingredient: 0.2%)EPA # *****-124 EXCITER (********** 6% and Piperonyl Butox 60%) (Active Ingredient: 66%)Diluted Amount: ***** cups Dilution Rate: 0.5500000%EPA # *****-41 PT WASP-FREEZE II (Prallethrin 0.10%) (Active Ingredient: 0.1%)Diluted Amount: ***** ozs Concentrated Amount: ***** ozs Dilution Rate: 0.0100000%EPA # *******

  

  Business response

  09/25/2024

  Thank you for your feedback.All of our products are animal and pet friendly. The product that we use is not hazardous. The customer has the option submit a cancel request within the first 3 days of the pest initial, with no cancelation fee. Know as the three days buyers right. This is where the cancellation fee applies.We are able to even backdate the request as long as its submitted with in those 3 days. It does mention under section 11, that there is a cancelation fee applied if decide to cancel later on. Document was emailed to customer for his records. 

  Customer response

  09/25/2024

  I am rejecting this response because: 

  1. I was not told of the three day cancellation at any point

  2. At least two of the products used are toxic to animals: ********** are highly toxic to honey bees and fipronil is toxic to birds. I clearly expressed wanting to not have any of these products in my garden and yard and my request was ignored. 

  Further, my. on a call with the company representative there was no regard to the irreversible damage that was done. Instead the representative went ahead and. charged the cancellation fee without my consent.

  Moxie has no regard to their customers and have no intent on performing ******************** in a responsible manner.

  Performing a bad service against customer wishes should be a clear violation of the contract and therefore grounds for cancellation with no penalty.

  Unfortunately it appears that Moxies business practice is to bill customers regardless of how bad the service is.

  I was reasonable and offered to forgo the discount for the initial treatment but there's no reason on the other end.

  Bad customer service. Bad pest ********************** service. Why is this company in business?

  

  Business response

  09/27/2024

  The products are pet friendly. We do not tree for bees. As mentioned priorly everything is mentioned in the bottom of the agreement. If there is any damage, customer is responsible and ********************** is no liable for any damage occured.

  Customer response

  09/27/2024

  I am rejecting this response because:   I am not sure what "We do not tree for bees" means.
  The response is lacking the need to understand what issues I had as a customer and how ********************** messed up. ** course they are not liable because they have more lawyers than customer service reps. ** course everything is in the contract, but the contract that was presented by the sales person had information that was contrary to what I expressly requested. 

  If I knew I was dealing with an incompetent sales person whose goal was to make a sale and not to provide service, I would have checked.

  Again the response from Moxie is litigious instead of trying to understand how they messed up.

  I am NOT holding the company liable for the irreversible damage to my garden, I am asking them not to charge me for the service.

  Again they are making it clear that all they care about is money and not to provide service.

  What awful business practices. 

  I am still demanding some settlement.

  Customer response

  11/05/2024

  There are a few issues with the contractI signed due to deceptive, high-pressure dishonest sales tactics.

  To start I was not notified I had three days cooling-off period I had to cancel. This was legally required and did not happen.

  The sales person asked exactly what services we wanted and listed and took notes for almost an hour as we were very specific. After that he handed us a contract on the iPad. 

  I did not expect that the contract made no consideration to the discussion we had and instead (as I later found out) included spraying all the materials we specifically said we did not want.

  The process was fraudulent, careless, high-pressure deceitful sales tactic. 

  Initially I just asked to cancel future payments, but instead of listening, they plowed ahead and billed my card the remaining of the annual contract.

  There is no need for a service company to leave customers so upset and taken advantage of. If they have a good service, then their pay should come from happy customers, not from deception.

  Further, the subject matter is not a benign matter such as replacement windows, gutter cleaning or rug cleaning. Their business is literally dispensing poison in their clients' home and garden. This should be done with extra care, and they just don't care enough to be allowed to handle that subject matter. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was led to believe paying for a monthly service and signing up for a monthly service would include monthly service. It has now been 2 months that I haven't been able to get this company to come do their monthly things that I am in a program and signed up for. I have called numerous times and been given the runaround on scheduling and even had something scheduled that I was being generous with the business on and then they decided to never show up after I called numerous signs throughout that day to confirm that they were going to show up. This seems like shady business tactics to auto enroll people into an automatic payment for a service that they do not provide

  

  Business response

  09/17/2024

  Thank you for your feedback. It looks like the account was closed, the tech ran out of daylight and it seems like tech was told you wanted to cancel. To confirm, did you still want to maintain your account closed?

  Customer response

  09/17/2024

  I am rejecting this response because:   I do want to EVENTUALLY cancel my account. But I will not be cancelling this account until I am given what I paid for and what I was told I would receive as a make up.

  Since filing this complaint, I even had another account *** try to fix this issue for me.... Yesterday 09/16 another tech was sent out to make up for poor service under the warranty. The account *** told me they would do any treatments as well as the mosquito treatment that I STILL  have not received for months. 

  When the tech showed up he said there was no note on there about doing mosquito treatment... So I still am trying to recontact that account *** to solve what AGAIN was promised and not followed through on. 

  

  Business response

  09/20/2024

  This has been resolved already via phone call. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a Moxie Pest Control sales *** come to our house and offer us a complimentary service for mice control. I agreed to give them a try. Once he asked for my credit card, I asked if i would be charged. I was told no, that the service was complimentary and that I could then decide. It was my mistake not to read the extremely long agreement. What I was tricked into is a full year service. I was charge $89 for the initial "complimentary" service and then another $190 for the 1st quarter. With the $190 charge I also received a text saying that someone had come to our house and serviced it, which is a lie since the mouse traps were inside the house and are still there. At that point I contacted them and told them I did not want any additional services. I was then charged a $334 cancelation fee for something I never wanted to sign up. I called customer service who told me that there was nothing they could do and hung up on me.

  

  Business response

  09/16/2024

  Thank you for your feedback. The agreement is for a year, and it consists of 1 start service and 4 quarterly services . The 1st quarterly is a 30 day follow up ,of the 1st appointment. The customer does not need to be home to get the exterior serviced, if customer wants interior then it has to be requested so that the appoinment can be double booked and add additional time to service the home. If this is not requested by customer then the exterior is just serviced, as stated in the agreement. The customer has 3 days to cancel with out any cancelation fee, after that the fee is applied.

  After reviewing the account it also seemed like the account was closed due to moving out of area where Moxie does not offer services. 

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We contracted for pest control to get rid of wasps. After 3 treatments, we still have a wasp problem. We cancelled their service and they are charging us over $600.00 for early cancelation. Why should we pay this amount since they are in violation of the contract by not getting rid of the wasps? We also requested service for a mouse problem and we were told they don't do that. But since we cancelled the contract, and they are trying to win back our money, they suddenly do mouse boxes....

  

  Business response

  09/16/2024

  Thank you for your feedback. Mice and Rats is included in the agreement, and have always been included. Every customer is entitled to a bate box , upon request. It looks like customer decided not to cancel the agreement therefore $636.00 early cancelation fee was not applied. 

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Moxie Pest Control cancellation: Was charged a cancellation fee of $600. ****** the salesman for Moxie never mentioned, discussed or pointed out there would be a cancellation charge during his spiel about Moxies services. ****** had me sign his tablet and sent me an email copy along with a cancellation form. I submitted my cancellation request ************ the 3 day timeframe after my first appointment on 8 August. Never received a confirmation that my request to cancel was received. Received an email 2 September saying Due to the incompletion of the service agreement there will be an early cancellation fee sooooooo I guess the cancellation form was never accepted. My card was charged 6 September for $600. Had I known about this outrageous cancellation fee I would have thought twice about canceling but I also thought since I submitted the cancellation form within the 3 day timeframe I was ok. I live in a new community so we get all sorts of salespeople going door to door for services. Had a competitor of Moxie (Aptive Pest Control) offer there services and was immediately told about the cancellation fee and process should I accept there terms, didnt have to ask for this information it was given. People work hard for there money especially during these times and to be out $600 for services never received is ridiculous. I will not be recommending Moxie Pest Control.

  

  Business response

  09/16/2024

  Thank you for your feedback. Customer's have a 3 days buyers right to cancel with out any penalty. Please allow some business days to have the early cancelation fee reflect in your account.

  Customer response

  09/18/2024

  I have reviewed the business response and accept this resolution. **** returned money to my account. Thank you Moxy for responding and accepting my cancellation. 

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I agreed to give Moxie Pest a try because the salesman assured me that if their product did not take care of our ant, spider and grasshopper problem, I could cancel with no penalty. I signed a service contract based on that understanding. They said the initial application was to flush out the pests. I should expect to see more activity for a couple of weeks after then the pests would die off. We continued to see activity after three weeks. I called on 8/5, just over 3 weeks after the initial application to inform them it had not worked. They scheduled a warranty service,. They said to wait 2 weeks to see if the pest problem was resolved. If so, call to schedule the quarterly application. The warranty application was applied on 8/13. On 8/26 I received a text message automatically scheduling the quarterly application. They were supposed to wait for me to call to schedule depending on my satisfaction with the warranty application. I was not satisfied. Ants and spiders were still as active as if no treatment had been applied. I called to tell them their service is not working and I want to cancel. I was transferred to an account manager, *****. He insisted on a cancellation charge. Yes, the contract includes an early cancellation charge however, I did not cancel because I changed my mind. I cancelled because they did not uphold their part of the contract to eliminate the ants, spiders, etc. At the time I signed the contract, I was assured the early cancellation fee would not apply if the service did not take care of the problem. I paid $139 for the initial treatment. They charged my credit card $412.80 cancellation fee the night of 8/26. I would like that amount refunded because I do not feel I should be held to a contract they did not honor.

  

  Business response

  09/09/2024

  Thank you for your feedback. Expect the reimbursement back to your card on file. 

  Customer response

  09/12/2024

  The message from Moxie Pest Control indicated they will issue a refund to my credit card. This is an acceptable solution however I am still waiting for the refund. Once that is complete, I am happy to close the case. I disputed the charge with my cc company and they have issued a CONDITIONAL credit pending reply from Moxie. I do not want to close the case until I am certain Moxie will not renig on issuing the refund. I will contact my cc company next week to find out if the conditional credit is permanent then respond to this case with that answer. 

  Customer response

  09/16/2024

  I have reviewed the business response and accept this resolution. The refund has been credited to my credit card therefore the complaint is resolved. Thank you.

• Initial Complaint

  09/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Company is paid a monthly fee to procure services for pest control. I have had them come out on multiple extra visits to help with massive yellow jacket nests and hornet nest bigger than a gallon of milk to only have exterminators not prepared or tell me a nest does not exist. I still have mice in my childrens bedroom upstairs and I found a cockroach in my basement as well. We do not live in a derilict house either. Also, on multiple occasions I have requested only organic pesticides used since we have a garden and small children and animals that play in the yard only to have services delayed bc workmen did not come prepared with organic spray. I have called multiple times to customer service to address these issues but never to have resolution of my issues. They are a fraud.

  

  Business response

  09/09/2024

  Thank you for your feedback. Your subscription comes with unlimited free reservices. It looks like a free reservice was also conducted 9/2.

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