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          The Woodlands Modern Dentistry and Orthodontics has 1 locations, listed below.

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            Business ProfileThe Woodlands Modern Dentistry and Orthodontics

            Dentist

            Contact Information

            9595 Six Pines Dr Ste 1370, The Woodlands, TX 77380

            The Woodlands, TX 77380

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            Email this Business
            (281) 298-2433

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            9595 Six Pines Dr Ste 1370, The Woodlands, TX 77380, The Woodlands, TX 77380
            Email this Business
            BBB File Opened:
            4/23/2020
            Business Management
            • Complaint Handler
            Contact Information

            Principal

            • Complaint Handler

            Customer Contact

            • Complaint Handler
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I cannot get the billing office to return my call. They have received payment from my insurance company and owe me a refund, but will not return calls or emails and it is impossible to reach the business office. Eric is the office manager and cannot be reached and doesn’t respond to messages.
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Amandeep R

            11/13/2023

            I have been coming to this office for years. I called in to make an appointment and also mentioned that my insurance has changed. The rep asked me about the new insurance information. I said I can call back later with the insurance as I am driving or will bring the card with me to the appointment. She said they can’t wait and she has to cancel the appointment just made. I have been visiting this office for years and trusting them with all the dental related work. I thought trust goes both ways. I think it is little extreme to cancel the appointment abruptly. Of course they going to say that this is their policy. A policy of zero trust towards their patients.

            The Woodlands Modern Dentistry and Orthodontics Response

            11/14/2023

            Hello, I'm sorry about your experience recently. We do need sufficient time to inquire and receive the full details from new insurances this can take several hours sometimes. Providing that information at the time of your appointment would delay your for the duration of time you may have been scheduled for. Unfortunately, this is something out of our control as we are at the mercy of the insurance company. I see you do have an upcoming appointment. Please advise us of any new insurances as soon as possible so we may have accurate benefit coverage for any future appointments.
            Read 2 More Customer Reviews

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            BBB of Greater Houston and South Texas

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