Business ProfileforKen Garff

I am the owner of a 2018 Jeep Grand Cherokee that recently underwent a complete engine replacement at Texan dodge The engine replacement was completed on October 17th 2024. However, on October 20th, my wife and I noticed that the check engine light illuminated when we started the vehicle. We promptly contacted your dealership and spoke to ***** in the service department.We were directed to bring the vehicle back to the dealership to investigate the check engine light issue. When we dropped off our vehicle, we spoke to ***** *******. She asked us to leave the vehicle and assured us that the service technicians would investigate the cause of the check engine light. She wasnt sure how long the issue would take, so she offered us a loaner vehicle and stated that there would be no charge for the loaner.Despite our anticipation to have our vehicle returned to us in optimal condition, we were shocked to learn that the release of our vehicle was contingent upon us paying a rental fee for the loaner vehicle. Additionally , we have already invested over $6500 for the initial engine replacement with the assurance from ***** that all components related to the engine would be addressed during the engine replacement. However, it now appears that additional charges are being assessed for work that should have been done during the engine replacement.Since Monday October 28 2024, I have been unable to reach ***** ******* to seek resolution of these matters. Unfortunately, my numerous messages have gone unanswered. Given my urgent need for transportation due to upcoming commitments including a funeral and medical appointments for my pregnant wife, we are anxious to have our vehicle repaired and returned promptly. Finally after speaking to the service manager Mr. ******* upon pick up of our vehicle we will have a clean vehicle along with a full tank of gas neither one was done. And now we our finding that Our vehicle body lines on the front end are not aligne.