Business ProfileforChantilly Lube Inc.

On September 2nd, I took my 2020 BMW X3 to this location for a routine oil change. Upon completion of the oil change, I drove up the road to a nearby shopping center and my car alerted me that the oil pressure was low and to pull over immediately. I took the vehicle back to the shop for them to take a look and remedy whatever was wrong. The looked at the car, tinkered a bit, and took it for a test drive and it appeared to be fine. Once I left, I received the same alert again. I continued home since there was a bit of traffic heading in the direction towards the shop. Once I got home, I called BMW roadside service from my car. They towed the car that same evening and took the car to the BMW Dealership in Sterling. While my car was in the shop, I also reached out to Jiffy Lube to inform them of what happened. BMW mentioned that the wrong filter was used (apparently ONLY a BMW filter can be used) and oil was all over the engine and due to there not being a good seal, the pressure was low. I picked up my car September 4th after paying $364.43 to get my car back. I was informed that I'd be receiving a check and a refund, I received the refund, but never a check for the additional cost of getting a BMW oil change a diagnostic from them. I followed up, had conversations with a few different people, and submitted documentation. Everyone was friendly, but follow-through appears to be lacking. This review is awareness for others, if you have a BMW, just go to the dealership. The oil change is about the same in cost, but a lot less headache.