We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          MTM, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMTM, Inc.

            Estate Appraisal

            Additional business information

            Additional Info:
            Roy Lambertson the Director and Registered Agent of MTM, INC, previously was the Vice President of More than Moving for Seniors, Inc, which had an F rating due to a patern of complaints, as well as unanswered and unresolved complaints. According to the company, More Than Moving for Seniors is now out of business. BBB has a separate business review for More Than Moving For Seniors at  https://www.bbb.org/richmond/business-reviews/moving-and-storage-company/more-than-moving-for-seniors-inc-in-richmond-va-63400942.
            See all additional business information

            Contact Information

            North Chesterfield, VA 23225

            (804) 262-7485

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            North Chesterfield, VA 23225
            BBB File Opened:
            5/5/2017
            Alternate Business Name
            • MTM Liquidations
            Contact Information

            Principal

            • Mr. Roy Lambertson, Owner

            Customer Contact

            • Mr. Roy Lambertson, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I have ****** and MTM is who is supposed to pay me for gas mileage reimbursement. I am missing several checks, MTM swears they will track them and they sent them for me, I never to hear back. I've sent proof in several times like they ask. I do everything I am told to do, so have several ****** case workers. We've l been lied to over and over, by MTM. None of us get the same information when we call. Always a different answer, always hung up on. Even my case managers! I am missing check from April - December 2023. MTM makes up non-stop lies why they won't pay out, then will tell me it's to late to get reimbursed to much time went by since we lost the checks. Scams. Non-stop scams. It says on, Their we site it's .65 per mile and I get like .40 I took a screenshot, it says ******. There a minimums requirement accord to ********. I want my check in missing, I want a contact number for the future to talk to someone directly. Not an employee hotline an individual my case worker and I call when I don't get checks. It's not if, it's when. You need to give me my .65 too back pay from when I started. Again. 1.) I want all of my missing checks. (you've had plenty of time to look. I mean ALL of them. You have the proof 100x over.)2.) I want a direct line to one higher up person, to contact. (Not a hotline to random employees who will hang up on everyone or give a random answer.) 3.) I want .65 per mile like promised on your website. I have the screenshot and the dates. 4.) I need information who to contact about your company. Who owns MTM or the company? Is it the state? Federal? Etc someone needs to fix their company.

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeffrey S

            08/01/2023

            6 hours, 10 people and 8 phone calls to schedule a ride home after an outpatient procedure. First story is I get a bus ride there and car ride back. Next story is I get only a bus ride there but no ride back. Then a bus ride there and bus ride back. Then a car there and car back. Then a bus there and bus back. Then they finally tell me about RTC docs needing completion. Then RTC says the case file number means I can't be denied. Then approved a bus ride there and Lyft ride home. They scheduled the ride home 1 hour before my medical appointment. Then they corrected the time. Then they canceled the bus ride because of RTC documents fiasco. Then I argued my case file number can't be denied. MTM can barely be heard over the phone. There Supervisors pretend they don't have upper Management contact information. Then they switched me to bus ride only and no home pick up. I will be under anesthesia on the way home but functional. They get paranoid about it like they never experienced this situation before. A ride home after outpatient treatment. I'm not asking for a caretaker. This is the worst transportation business I have ever seen. I'm going to report and file anything I can. The attitude and immaturity is terrible. last communication was a lot better but I think she got burned out seeing all the problems. I was told a Lyft ride home but a bus ride there. Then an inquiry for a car ride there and back from a different service. Then they got paranoid and said I need a person with me to drive me. I explained I'll be fully functional but can't drive. Then MTM told me I can't be accommodated for the car ride there and back by the other service because my surgery center said I need a person with me. The outpatient center said they didn't confirm that. Then MTM told me it's because the other service is booked. At this point I think the person is lying and just trying to get rid of me. So, supposedly I still have public transit on my own but a Lyft ride home.

            Local BBB

            BBB Serving Central Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.