Business ProfileforCapital One Financial Corporation

I am filing this complaint regarding Capital One Shoppings wrongful termination of my account and the failure to provide a clear explanation or restore my accumulated rewards. I have contacted Capital One Shopping customer support multiple times and followed all instructions to seek assistance, including speaking with several supervisors. I was advised to request a supervisor review via email, but my request has been denied without justification.On Oct 5, I discovered that my Capital One Shopping account had been terminated. This action was accompanied by a vague reference to a possible violation of terms regarding the resale of goods. However, I have not engaged in any such behavior, and I am not aware of any specific terms I may have violated. Despite my repeated efforts to request clarity and transparency on the issue, I have not received a specific explanation for the account termination. My accumulated rewardstotaling several hundred dollarsremain inaccessible, and Capital One Shopping has refused to restore my account or rewards.This lack of transparency and unwillingness to offer a clear resolution has been extremely frustrating. I have researched this issue and discovered that multiple other users have faced similar wrongful terminations and withholding of rewards. These complaints suggest a pattern of unfair and potentially deceptive practices by Capital One Shopping.I am requesting:Immediately reinstate my account and restore my earned rewards.Provide a clear, written explanation detailing the specific reasons for the initial termination decision.If these issues are not resolved, I am prepared to pursue further legal action to recover my losses and ensure compliance with consumer protection standards. I am seeking BBB assistance in facilitating a fair and prompt resolution to this issue.Desired Resolution: Immediate account reinstatement, restoration of rewards, and a clear explanation of any alleged violations leading to this termination.