Business ProfileforKinum, Inc

This company reached out to me via text. I called back and reached one of the worst customer service rep ever. I asked for a paper statement acknowledging that they may have sent me some prior. I also said I was not denying that I may owe the bill but I wanted a statement because I didn't remember the Doctor. I've had many medical issues and some things may have falling behind. I didn't get a chance to say any of that before I was told that they sent information out prior. I acknowledged that they could have, I hadn't gotten anything and wanted another copy. She continued to tell me how they sent a paper statement before and it wasn't their fault I didn't receive it. I said again I'm not saying they were not sent, I am however, asking for another one to be sent. I even said I would make payments, I just needed to bill. She basically told me she wasn't sending another bill, and how did I want to pay bill. I told her I would pay the bill but I don't even remember the charges. I became frustrated and begin to elevate my voice after asking for a manager twice. This representative continued telling me how the sent the bill and what payment arrangements was I willing to make. She was rude, condescending and lacked empathy or compassion. She finally gave me what she said was a manager's name and number I called and left a message, then called back and spoke to someone who identified themselves as Wes. He seemed starch, I asked fir a bill to be sent, he verified my address and with a very monotone voice said ok I asked him about payment arrangement, he response initially let me know that wanted the payment in full. I say that because of the way he hesitated when answering. He finally with a dry tone said yes. My entire experience with these employees has left a bad taste in my mouth concerning this company. I know it's a job, but you all work with the public. You never know what's going on in a person's life.

We are truly sorry to hear that Miss B*** had an unpleasant experience with our company as we take any negative review seriously and hope to learn from it in order to better others' experiences in the future. As should be pointed out, there are always two sides to every story. It was our opinion that sending out an 8th correspondence would probably not have the desired result that our client was looking for. That said, we are happy to report that the day after this one-star review was placed, the matter was resolved with Miss B***. However, if she should have any other questions or concerns, she may direct them to Kinum's Chief Operating Officer, Richard R*****, on his direct line of 317-249******