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            Business ProfileTestClear.com

            Drug Testing

            Contact Information

            16149 Redmond Way

            Redmond, WA 98052-3834

            Visit Website
            (866) 837-8253

            Customer Reviews

            2.65/5

            Average of 48 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            TestClear.com offers products online that primarily focus on toxin removal from the body including full body detoxes and detox shampoos, urine simulation kits and drug testing kits.

            Products & Services

            Full Body Detoxification Programs, Detoxification Shampoos, Urine Drug Testing Kits, Hair Drug Testing Kits, Saliva Drug Testing Kit, Flush Drinks, Urine Simulation Kits

            Business Details

            Location of This Business
            16149 Redmond Way, Redmond, WA 98052-3834
            BBB File Opened:
            8/12/2003
            Years in Business:
            29
            Business Started:
            6/24/1995
            Business Incorporated:
            7/24/1998
            Type of Entity:
            Corporation
            Business Management
            • Customer Service, Manager
            Contact Information

            Customer Contact

            • Customer Service, Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/01/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Product I purchased did not work ! Requested refund but test clear support will not comply. Their product lost me my job , they promised results and the feel like I've paid $80 to be stabbed in the back.
            Read More
            Read 15 More Complaints

            Customer Reviews

            48 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dani G

            09/27/2024

            Negative 100 stars!! DO NOT order from this company!!! Rip off for sure. I did not get it in one day, therefore had to go elsewhere thinking no problem I will just refuse it from the carrier. The carrier just dropped it in my mailbox so I did not get to refuse it. I then called there so called customer service and was told to email them. Instantly I got we don't take unused product back. It isn't unused, it is NOT even open!! Then she emails me a copy/paste template saying it is an email from a manager, okay I wasn't born yesterday. It 1 minute your going to speak with your manager and he is then going to email me?

            TestClear.com Response

            09/28/2024

            We appreciate the opportunity to address this matter. Due to the nature of our products, we do not accept returns of unused items. Before placing her order, the customer was required to read and agree to our cancellation policy, which clearly states that all sales are final. Therefore, she should have been aware of this policy.


            In an effort to assist her, we sent a survey with the message: "My manager would like you to fill out this survey so we can understand more about your situation." This was intended to better understand her concerns. It appears there was a misunderstanding, and we apologize if our communication was unclear. However, no manager directly emailed her.


            We invite the customer to complete the survey provided so we can work towards a satisfactory resolution. We are committed to addressing her concerns in a constructive manner.

            Read 47 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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