Business ProfileforSANESolution LLC

Hello ******************,

Thank you for your feedback. We apologize for any frustration you experienced with your order and return process. We take all customer concerns very seriously and aim to address them promptly and transparently.

To clarify, your original order was for $441.80. Upon noticing a duplicate product and the shipping charge, our team immediately refunded you $133.90, bringing your total purchase amount to $307.90.

Our records show that you returned 8 out of 9 bottles of the product without first contacting us to receive a Return Product Authorization Number (RPA#), which is a requirement of our return policy. As outlined in our Nutraceutical Refund Guidelines, customers must contact our customer support center to obtain an RPA# before returning any products. This step ensures that returns are processed efficiently and refunds are issued correctly.

Once you called in April of this year, you were issued an RPA#, and your refund was processed. However, we recently discovered that the refund transaction failed due to an issue with our credit card processor.

When you contacted us yesterday, we identified the failed transaction and immediately processed the remaining refund of $257.97 to your credit card. This amount reflects the prorated refund for the missing bottle that was not returned to us.

We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need additional assistance, please contact our customer support team at ************************************************************.