ComplaintsforFirst Data

• Initial Complaint

  11/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been using money network since 2021. Recently ive noticed that there was a direct deposit in my transcripts that I've never received.. July ******* there was a "so-called" deposit of $1,705.14 and I never received it. I've tried calling customer support about and they hung up in my face and called me a liar. I've done research and around that time, money network has sold people's account information to the dark web and lost people's money. Please help me retrieve my money back from these people.

  Business response

  11/05/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. We have responded to an identical BBB complaint received under BBB Complaint ID: ********. 
   
   After further review of your account we reflect a deposit on July 1, 2022 from IRS TREAS 310 TAX REF in the amount of $1,705.14. As a courtesy we have included a statement from June 6, 2022 through July 6, 2022 for your records and review. We disagree with your alleged claim that our business may have been involved selling information to the dark web. We understand the importance of data privacy and security and take such matters very seriously. We want to address these concerns directly and transparently to reassure you about our commitment to protecting your data. First and foremost, we want to clarify that our company does not engage in the sale of any customer or user information, let alone on unauthorized platforms like the dark web. Data privacy and security are foundational to our operations, and we adhere to the stringent policies to ensure compliance with all applicable laws and regulations.? We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.

  Thank you,
  Fiserv

• Initial Complaint

  10/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The original transaction took place the beginning of September 2024. The amount of money is $132.16 plus compensation. The business was to provide a POS system, where you would receive the money the next business day. The business has not tried to resolve anything. I have been lied to, cheated money from, on hold for hours, hung up on, spoke extremely loudly too, spoke rudely and disrespectfully to. Received my payments from families weeks after the company took the money. We are a small dance school that focuses on faith, hope and charity. I am a cancer patient trying to live out a dream. The energy I have is not to be used in such a negative form. I would like to close the account, receive my full refund with compensation as approved.

  Business response

  10/27/2024

  Ms. ********,

  Thank you for reaching out with the stated concerns. We apologize for any frustration caused. 
  Your merchant account was closed on October 10, 2024. A refund for the cost of equipment in the amount of $132.29 was issued on October 16, 2024.

  If you have any further questions or concerns do not hesitate to reach out. 

  Thank You, Fiserv

• Initial Complaint

  10/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ok on September ******* me and my daughter went to drive through atm that I was using constantly in ******* after I called and set a travel notice now when I went to the atm with my daughter the atm was on her side of the car and she accidentally enter my pin wrong which led to ********************************************* placing my card on hold when I called them right away they told me to send documents showing my recent atm withdrawals and social security deposit which I sent about ********************************************************************************************** it would take up to 3 to 5 business days to be reviewed and have my account released from the hold its been 31 days now and my card is still on hold each time I speak to a supervisor now they either hang up the phone on me when they dont have an answer for me or instruct me to call periodically its been 31 days I have 4000usd in my account and I have no access to my funds for a month now I need my account to be released from the hold All they can do is tell me that there hasnt been an update as yet 31 days and still no updates from the back office and no one can call the back office to find out whats going on

  Business response

  10/29/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After review of the information provided in the above complaint,  we had previously requested supporting documentation for Social Security deposits and ATM withdrawals in *******. However,  we have only received statements from Money Network thus far. 

  To proceed effectively, could you please provide: 

  1. Official Documentation from the ****************************** confirming deposit details. 
  2.Detailed Withdrawal Records from the relevant banks or ATMs in ******* to verify the transactions. 

  Your assistance in providing theses documents will greatly help us move forward. 

  If you have any further questions, you will need to contact **************** at **************.

  Thank you,
  Fiserv

  Customer response

  10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  Ive already left ******* am back in ************* theres no way for me to get any thing from the Jamaican banks which I dont even have an bank account in ******* I only just use the atm that allows international withdraws Ive already sent my letter from the social security administration I would like to know what are the other alternatives for the withdrawal transactions
  
  Regards,
  
  ****** *******

  Business response

  11/12/2024

  Regarding your concerns the account with ********************************************* is currently locked for safety protocols. You will need to work with the ****************************** and you can reach them at ****************.

  Thank you,

  Fiserv

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  on 10/15/2024 I received a ********** from them my first EDD/disability payment. I tried to verify my new card, on their website, got message stating card number was invalid. I planned to call the next day during business hours, but forgot to call. I tried again to verify card on 10/17/24, was informed by *******, from Money Network, that the card was already activated, and had no money. I had the card in my possession, still in the envelope. I informed ******* I wanted to file a dispute. She informed me she was going to mail me the form, and it would get to me in 3 days. Today 10/23/24, I called them again because I had not received anything to start the dispute. I called at 05:05 pm, a representative asked for the transactions amount on the card. I explained to her, that the card was hacked electronically, and did not know the transactions amounts, because I am a new customer. She refused to help me because she could not verify my account. I later called and spoke with another representative who was more helpful, her name is ****, but she was still not able to help me. They sent me a card with no funds, how can anybody steal that information, if it was send on a sealed envelope. The card was in my possession the whole time, and I was not able to activate the card using their website. I am currently recovering from surgery, not working, and Money Network has not been able to fix this problem. I was informed the dispute is going to take 45 days, but I have not been able to even get it started. Please help me get this problem resolved. I called EDD/Disability, they stated is Money Network problems, is up to them to fix problem.

  Business response

  11/08/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.After review of the information provided in the complaint, we have issued final credits the total amount of $2,141.62 on October 25, 2024. Because the account is closed, a check was issued on November 8, 2024, in the amount of $2,160.00 and was sent to the address on file. The check was sent via ***** with tracking number: 779828350099.
  While we believe this resolves your concerns, however, if you have any additional questions or concerns for Money Network, please contact **************** at **************.
  Thank you,
  Fiserv

  Customer response

  11/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much for helping me with this problem.
  
  Regards,
  
  ********** ******
  

• Initial Complaint

  10/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had my check stolen from this account on 9-25-24 and have not received my money back. I have called and called. They said they mailed a check out but I still have not received it.

  Business response

  11/07/2024

  Thank you for bringing your concerns to our attention regarding the status of the credit balance refund check. A check was mailed with priority shipping on November 4, 2024 in the amount of $931.42. Our records indicate the check was delivered on November 5, 2024. 

  While we believe this resolves your concerns, nevertheless, do not hesitate to contact Money Network if you have any additional questions or concerns. 

  Thank you,

  Fiserv

• Initial Complaint

  10/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On August 2, 2024 I sold my business to another party. They asked to assume my lease for my Clover POS. I have filed the paperwork with First Data and am repeatedly getting email responses telling me things like, my account is past due and they can't complete the paperwork. The account is not and I have sent them emails containing the receipts from their department that handles payments. Every time I send them something they request, they send another email asking for information that has already been provided. This has been going on for way too long. They only have a line you call into, they can't call out supposedly. When I call in, customer service can't help me with the assumption process that I am trying to do. I have continued to make the payments since August for the new owners because First Data can't seem to get their act together. Further they made a mistake accepting a payment in September, admitted fault, corrected the issue in their system, but NO ONE takes the time to read the notes on the account. If the ******************** can't help I will have to contact an attorney.

  Business response

  10/23/2024

  Ms. ******,

  Thank you for contacting us with the stated concerns. We apologize for any frustration caused when trying to have the paperwork processed for the assumption of the lease. We can confirm that the lease assumption has now been completed. We thank you for your patience. 

  If you have any further questions please do not hesitate to contact First Data Global Leasing. 

   

  Thank You, Fiserv

  Customer response

  10/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been using money network since the year of 2021 when I started working. Around July of 2022, on my paper statements, money network claims I had a deposit of $1,705.14. I've been calling customer service to tell them that I never received that deposit or a notification of that deposit coming to me. They called me a liar and hung up in my face. I did do some research only to find out that they sold people's account information to the dark web around July of 2022 and allowed those hackers/thieves to take money from people's accounts. Please help me get my money back from these people.

  Business response

  10/29/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.  After further review of your account we reflect a deposit on July 1, 2022 from *** TREAS 310 TAX REF in the amount of $1,705.14. As a courtesy we have included a statement from June 6, 2022 through July 6, 2022 for your records and review.
  
  We disagree with your alleged claim that our business may have been involved selling information to the dark web. We understand the importance of data privacy and security and take such matters very seriously. We want to address these concerns directly and transparently to reassure you about our commitment to protecting your data.

  First and foremost, we want to clarify that our company does not engage in the sale of any customer or user information, let alone on unauthorized platforms like the dark web. Data privacy and security are foundational to our operations, and we adhere to the stringent policies to ensure compliance with all applicable laws and regulations.

  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.
  
  Thank you,
  Fiserv

• Initial Complaint

  10/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We have had two accounts for our businesses with First Data for some time now. Throughout our relationship, we have encountered numerous issues, including unauthorized ACH charges due to errors on their part.Most recently, after requesting the closure of one account due to low usage, we discovered that they deducted an astonishing total of $520.19 from our checking accounts on October 3, 2024. This included three unauthorized transactions of $276.04, $123.70, and $120.45. It feels as though they treat your checking account like their own piggy bank, showing a complete lack of respect for your time, money, and the agreed-upon terms. You will end up paying way more in terms of time and money by dealing with this company as we learnt this hard way now.Moreover, their customer support has proven to be ineffective. Our attempts to resolve these issues over the phone were met with representatives who could not provide any meaningful assistance. We were often left on hold for long periods without answers, leading to further frustration.Due to these ongoing problems, we have decided to close our remaining account, as we no longer trust this company with our business. The combination of unauthorized charges and poor customer service is unacceptable and has resulted in the loss of our hard-earned money.We hope that by sharing this experience, we can reach a resolution and help others make informed decisions when considering First Data for their merchant services.

  Business response

  10/17/2024

  Mr. Menra,

  Thank you for reaching out with the stated concerns. We apologize that the agents were unable to explain the valid fees that you were billed on both your merchant accounts and apologize for any frustration encountered. We will review the calls and provide feedback/training to those agents as needed. We appreciate you bringing the issue to our attention. 

  Regarding the merchant account that you closed, # 984236113887. Debits on October 3rd would be for your September billing period. The fees billed on this account, ************ higher then normal because on top of monthly processing fees for the month of September you are billed the Annual Compliance Fee of $99. This is a yearly fee billed for the prior year. Attached, for your review, is included the September 2024 along with your September 2023 statements showing that annual September billing. A review of our records show we spoke to you in 2020 regarding this same fee and at that time gave you a partial courtesy refund since you stated you were unaware of the fee. It was verified to be listed in your original signed contract.  As a courtesy, we have issued a refund for the $99 fee as we realize you may not have been expecting this on your closed account. Please allow 7-10 business days to see the refund deposit to your bank account. 

  The same fee applies to your second merchant account, # ***********. You were billed your standard merchant processing fees along with the Annual Compliance Fee of $99. Additionally, on this account you are billed an Annual Maintenance Fee. Previously, that Fee was billed for $79 annually in December. As noted on your April 2024 statement, the Annual Maintenance Fee would be increased to $99 and be billed on your September 2024 statement. Attached, for your review, you will also find your December 2023, April 2024, and September 2024 statements. These are valid fees and as such are not refundable. 

  Merchant $284215178882 is an open account. Although your complaint states you also closed this account, we have no record of a closure request on this second account. This account will remain open until we receive your formal request for closure. You may call call customer service at ************ to request cancellation or for any further questions you have on the account. 

  Thank You, Fiserv

  Customer response

  10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  2 Questions on account #************:
  1) Why an annual maintenance fees of $149 was charged after an account has already been closed?
  2) Can you provide supporting documentation for where and when was maintenance fee amount of $149 was agreed and allowed to be charged for this account?
  

  Thanks
  

  San Menra

  Business response

  11/05/2024

  Mr. Menra,

  Please see the attached April 2024 statement which list under IMPORTANT INFORMATION ABOUT YOUR ACCOUT details of the fee that will be charged and when. 

  IMPORTANT INFORMATION ABOUT YOUR ACCOUNT
  IMPORTANT NOTICE: Important Information: Effective June 1, 2024, we are amending your merchant agreement to reflect a rate
  update of your Annual Maintenance Fee to $149. Continued use of your merchant account after May 31, 2024, will constitute yourvc
  acceptance of these terms. If you have any questions, please call the customer service number listed at the top of your statement.

  Thank You, Fiserv

• Initial Complaint

  10/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Our car dealership sold a 2014 ****** Prius to a customer on July 30, 2024. The customer used ********************'s credit card machine to pay a total of ***** US dollars in two times, the first time was ***** US dollars, and the handling fee was 90 US dollars. The second time was ***** US dollars, with a handling fee of 120 US dollars. The customer successfully paid ***** US dollars to Clover, but Clover said it was risky to swipe the card this time. To this day, Clover still has not transferred the car payment to our company. We called their customer service more than a dozen times, but they kept shirking responsibility and refusing to give us the car payment we deserved. During this period, we fully cooperated with the Clover company and uploaded all the materials they needed, but they still did not give us the car payment. The customer had already driven away the car after paying on July 30, 2024. The clover company has been withholding our money for a long time without reason, and we still have not received the car payment we should have received.

  Business response

  10/24/2024

  Mr. Li,

  Thank you for reaching out with the stated concerns. 

  We are able to release the funds on hold. We need you to verify if the *************** account on file ending in 9906 is still open and able to receive the deposit. If it is not, we would need to send a check for the funds.

  Thank You, Fiserv

  Customer response

  10/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Jiao Li
  

• Initial Complaint

  10/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was informed I received A direct deposit on Wednesday 10/09/2024, & then on 10/11/2024, LIES, Then I was informed by A man And A women/ Indian Immigrants who barely can speak English, at the Money Network ************* number. I am missing A direct deposit of $205.54, I already had money in my account prior to 10/11/2024.This company is robbing the employees. They're barely speak English, the phones are hard to hear someone, it's always loud in the back round of this ghetto office. I been getting paid Evey week on Fridays since I started working with this company back in July 2024. However, today Friday 10/11/2024 I am not paid my direct deposit, and the phone was cutting in and out because lies was trying to get cut off of the recorded line.I was told my money would be on my account in the am, then I was told my money was pending on my account, then I was told I spent my money...!!! Make it make sense. lts been a lot of fraudulent activity even with other complaints, how is this business still even standing at this point in 2024......?

  Business response

  10/15/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.  After review of your account and the information provided in the above complaint, our records indicate a deposit in the amount of $205.84 was applied to your account on October 09, 2024, and those funds were made available for use on October 11, 2024.
  
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 
  
  Thank you,
  Fiserv

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩